Disappointed. During summer days the machine gets itself too hot whilst dispensing the first warm shot of water, meaning the internal safety setting prevents the dispensing of the required cold wa... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I reached out to see what support I could get as I have a baby on the way and am experiencing extreme financial hardship at the moment. I was in touch with Kelly, and from the moment the interacti... Voir plus
L'entreprise a répondu
“I am very happy with my Tommee Tippee Double Wearable Breast Pump. It is very comfortable to wear and easy to use. The hands-free design allows me to do other tasks while pumping, which is very hel... Voir plus
L'entreprise a répondu
Great customer support! Had issue with electric breast pump so end up messaging customer support and Horonine was amazing to deal with.
L'entreprise a répondu
À propos de l'entreprise
- Magasin de puériculture
- Magasin de vêtements pour bébés
- Magasin pour enfants
- Fabricant de biens de grande consommation
- Magasin pour femmes enceintes
Écrit par l'entreprise
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Coordonnées de contact
Units 20-22, 15 Ricketts Road, Mount Waverley, , 3149, Victoria, Australie
- 1800 096 938
- tommeetippee.com/en-au
4,4
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Kelly and Florence provided absolutely…
Kelly and Florence provided absolutely amazing customer service. They were both so friendly, helpful, and attentive throughout the process. they made everything feel easy and welcoming. Their professionalism combined with genuine warmth really stood out. Thank you both for going above and beyond to help me it makes such a difference!
11 mai 2026
Avis spontané
Réponse de Tommee Tippee AU
Hello Kristelle,
Thank you so much for the amazing 5 star Trustpilot review about your recent experience.
We are so glad to hear that you recieved amazing customer service from us recently.
We are so please to hear that you found were both both Kelly & Florence.so friendly, helpful friendly and proffesional throughout your interaction and also went beyond your expectations.
We hope to hear from you in the near future.
Kind Regards.
Tommee Tippee.
Réponse de Tommee Tippee AU
Hi Sarah,
Thank you for taking time to leave your review.
We're always pleased to hear that the site is easy to both navigate and the information you would need as a parent or carer can be easily found.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee
Réponse de Tommee Tippee AU
Hi Nicole,
Thank you for taking time to leave your feedback.
We are very sorry to hear that your replacement order has not arrived. We can certainly understand your disappointment at not having the part you need turn up.
One of our Parent-Care Specialists has reached out to you via email to see how we can best support you.
We look forward to hearing back from you.
Warmest Wishes,
Tommee Tippee.
Customer service the way it should be!!
Spoke with a number of different people in customer service but never once had to repeat myself etc. I required replacement flanges parts which I was trying to source but could not and then team have supplied these free of charge and got it sorted all within 12 hours. Incredible!! Thanks team
7 mai 2026
Avis spontané
Réponse de Tommee Tippee AU
Hi Bridget,
Thank you for taking time to leave your review.
It's always a pleasure to hear that our Parent-Care Specialists are able to help get those parts out to you so you can keep pumping.
Please do not hesitate to get back in contact should you ever need any future support.
Warmest Wishes,
Tommee Tippee.
Was extremely helpful
Was extremely helpful. Exceeded my expectations, couldn't be happier.
7 mai 2026
Avis spontané
Réponse de Tommee Tippee AU
Hi Katerina,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists were able to be of help and leave you with such a great impression.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Pleasantly surprised, What more could a mum ask for :)
Very pleasantly surprised with the help and support I received with the Tommee Tippee team, I was assisted by multiple customers service team members who asked questions that helped identify the problem which was the solved with replacement. Would highly recommend the products they offer as I know they work and if I have an issues the team will be there to help as well. What more could you ask for as a mum :)
14 avril 2026
Réponse de Tommee Tippee AU
Hi Claudia,
Thank you for taking the time to leave a review.
We're thrilled to hear that you have received excellent service from our Parentcare Specialists and to hear how satisfied you are with your experience! We're pleased to hear your interaction was helpful and supportive and that your query was resolved swiftly with a replacement on the way. Here at Tommee Tippee we have a duty of care to investigate the issue in detail to ensure we are supporting you as best as we can.
If you need any further assistance, please do not hesitate to reach out as we are always happy to help!
Kind Regards,
Tommee Tippee
Amazing service and product
Morgan who assisted to get the order underway online went above and beyond the call of duty and provided exceptional customer service. Could not be happier with service or product!
15 avril 2026
Réponse de Tommee Tippee AU
Hi Katrina,
Thank you for taking the time to leave some feedback.
We're delighted to hear how satisfied you are with the level of service provided to you and the quality of our products. We're thrilled that your query has been resolved swiftly and efficiently so you can get back to your little one. We're over the moon to hear how happy you are and that our Parentcare Specialist went above and beyond to support you.
Wishing you all the best,
Tommee Tippee
Beverley And Jo from the facebook chat…
Beverley And Jo from the facebook chat were extremely helpful solving my suspected issue with the new glowpod! Turned out to be user error but they were so kind and helped within 1 HOUR!!! Even after business hours :) very appreciative
20 avril 2026
Avis spontané
Réponse de Tommee Tippee AU
Hi Stephanie,
Thank you for taking the time to leave a review of your experience with Beverley and Jo.
We are so pleased to hear how quickly they were able to help out and talk you through using your NightGlow Pod.
Best wishes,
Tommee Tippee
I was looking for slow flow teats and…
I was looking for slow flow teats and spoke to Jo, who went above and beyond to help. I purchased tommee tippee bottles for my twins and been gifted two different brands of bottles. My twins are now two and half months old and they prefer two brands out of the three. Out of the three different brands I prefer the glass bottles by tommee tippee as they are perfect for day to day used, easy to clean and even easier to sanitise. Thanks Jo, really appreciate your help.
17 avril 2026
Avis spontané
Réponse de Tommee Tippee AU
Hi there,
Thank you for taking the time to leave some feedback.
We are thrilled to hear that our Parentcare Specialist was happy to go above and beyond to support you with your query! We're delighted to hear how satisfied you are with the service provided as well as the quality and ease of our products. We are over the moon to hear how much you are loving our Glass Bottles and we hope you continue to love these as much as we do!
Warm Wishes,
Tommee Tippee
Quick and helpful customer service
7 avril 2026
Réponse de Tommee Tippee AU
Hi Elisa,
Thank you for taking the time to leave some feedback.
We are delighted to hear how satisfied you are with the service provided to you and we are thrilled you found our Parentcare Specialists to be quick and helpful at resolving your query.
We hope you continue to love our products as much as we do!
Warm Regards,
Tommee Tippee
Highly disgusted with the communication…
Highly disgusted with the communication with Tommee Tippee. I purchased a sterilizer twice, and due to the inside being plastic, it has shrunk. However, the email responses back and forth didn't do anything. I'm never purchasing Tommee Tippee baby items ever again, and I will share my thoughts and emails on social media to make everyone aware.
14 avril 2026
Avis spontané
Réponse de Tommee Tippee AU
Hi Maureen,
Thank you for taking the time to leave a review today.
We do apologise to hear you are facing an issue with your Supersteam Steriliser. We understand how frustrating this can be, and we do not expect this to happen.
All of our products are assessed vigorously to ensure they are in line with Health and Safety Standards, we advise following the guidance via our link below to ensure there is no build up of limescale on the heat plate as this may lead to performance issues.
You can find instructions on how to maintain the product here: Electric Super-Steam Steriliser Support | Tommee Tippee (https://www.tommeetippee.com/en-au/product-support/support-super-steam-electric-steam-steriliser).
We would love to support you further with this matter and we kindly ask you to reach out to our Parentcare Specialists: Contact Us (https://www.tommeetippee.com/en-au/contact)
Best Wishes,
Tommee Tippee
Thank you Kelly
Bought a starter sprout bottle from a retail store and was missing a lid, tried to return it but the retailer didnt accept it so i contacted tommee tippee on fb and they replied almost right away. I was helped by a person called Kelly who is an absolute legend and offered me a replacement, no hassles, no fuss, all in the span of about 10minutes. Thank you
11 avril 2026
Avis spontané
Réponse de Tommee Tippee AU
Hi,
Thank you for taking the time to leave a review of your experience with Kelly.
We are so happy to hear how helpful she was and was able to offer you a replacement right away with no trouble.
Best wishes,
Tommee Tippee
Good communication and very helpful.
27 mars 2026
Réponse de Tommee Tippee AU
Hello.
Thank you for taking the time to leave your feedback.
It is wonderful to hear you received good communication and our parentcare specialist were very helpful.
If you require any further assistance, please don't hesitate to reach out.
Amazing service
I placed an order a few weeks back, one item that I so desperately wanted so I can start the food journey with my baby ended up being out of stock after placing my order. They quickly refunded the item. I then received a personalised email yesterday advising me that the item was back in stock and as a gesture of goodwill, they will send it through to me. This was absolutely amazing. Debbie was the one handling it all and was so easy to deal with. Outstanding service and attention to detail. She made this so simple.
1 avril 2026
Avis spontané
Réponse de Tommee Tippee AU
Thank you so much for your kind words. I’m really glad we were able to help and get the item to you in the end.
I’ll be sure to pass your lovely feedback on to Debbie, she’ll be delighted to hear this. Wishing you all the best as you start your baby’s food journey 😊
Tommee Tippee
Excellent customer service
Great and reliable products. Quick responses to inquiries and great customer service.
27 mars 2026
Avis spontané
Réponse de Tommee Tippee AU
Hi Natalie,
Thank you for taking time to leave your review.
We're always delighted to hear that you not only enjoy the products but that our Parent-Care Specialists were able to leave such a great impression and provide the kind of service we strive for.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee
Fantastic Customer Service
I received fantastic customer service from the staff at Tommee Tippee. They responded in a timely manner. They were very helpful and were able to issue me with replacement parts after my dog chewed the travel cap for my perfect prep machine. I would definitely recommend their products as they have been really reliable and the company has great customer service.
18 mars 2026
Réponse de Tommee Tippee AU
Hi Amber,
Thank you for taking the time to rate us 5 Stars!
We are delighted to hear that your query was resolved swiftly and smoothly by our Parentcare Specialists and that a replacement has been arranged for you. We are so happy to hear how satisfied you are with the service provided and that you have received excellent service in a timely manner.
We hope you continue to love our products as much as we do!
Kind Regards,
Tommee Tippee
Fast and easy
I had Jo take care of my inquiry so quickly and efficiently. She set my account up and sent out my spare parts so fast. :)
26 mars 2026
Avis spontané
Réponse de Tommee Tippee AU
Hello Tutuila,
Thank you so much for the lovely 5 star Trustpilot review.
We are pleased to hear that that Jo was able to help you quickly to make sure you get the spare parts that you needed.
If you need any further help, please ask again.
Warmest Regards,
Tommee Tippee,
The customer service team has been amazing
The customer service team has been nothing but a help after losing parts and needing to get spare parts. I’m so glad I got my pump from Tommee tippee as they have great products and service
26 mars 2026
Avis spontané
Réponse de Tommee Tippee AU
Hello Kirra,
Thank you so much for the amazing 5 star Trustpilot review about your recent experience.
We are so pleased to hear that you were giving assistance with your lost parts needed for your breast pump.
Thank you for buying the breast pump from us and for asking for assistance.
We hope to hear from you in the near future.
Warmest Regards.
Tommee Tippee.
The help I received was great
The help I received was great, sending out a replacement part asap because we lost one camping. So I could get back to pumping I really appreciated the assistance
13 mars 2026
Réponse de Tommee Tippee AU
Hello Laila,
Thank you so much for the amazing 5 star Trustpilot review that you have kindly left us.
We are so pleased to hear that you were provided the replacement parts need for your Breast Pump.
We hope that you can enjoy camping soon knowing you have all the parts that you need.
Please reach out again if you need further assistance.
Kind Regards.
Tommee Tippee.
I received the most amazing customer…
I received the most amazing customer service from Nicholas and Jo. They are the kind of people that makes a business successful. Excellent customer service, making the whole experience effortless and stress free. Thank you from the bottom of my heart to these 2 amazing employees.
25 mars 2026
Avis spontané
Réponse de Tommee Tippee AU
Hi Derby,
Thank you so much for taking the time to leave this lovely review.
We are so happy that Jo and Nicholas were able to make your experience with us effortless and stress-free.
We will be sure to pass your feedback along to them.
Best wishes,
Tommee Tippee
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