TowUniverse.com Avis 301

Draw tite hitch was shipped timely, fit our SUV well and looks very nice with our bump step. Thank you.

Order somewhere else. I ordered a hitch from Tow Universe and was told I would receive my order in about a week. 2 weeks go by, and nothing. I was more than patient with them. I asked them what the hold up was, and couldn't get a answer. I found a better deal elsewhere (4weeks from purchase date) so I wanted to cancel my order with Tow Universe. They refused to cancel my order. If you insist on ordering from them, plan on waiting MUCH longer than their "estimated delivery".

Quick shipping,but I
Packaging was terrible.200 lbs of steel in a flemsy carbord box is not going to work.needless to say everything was banged up pretty good.had to do a alot of paint touch-up.

I was able to find the correct trailer towing unit and eventually resolved the wiring harness that had not been included in the original shipment, but they assisted me in locating one from another dealer and gave me credit for the purchase.

The right product, a great price, decent delivery.

Fast shipping and great communication! Product was as described. No install information came with it. You have to look online for that. Update: No air valve came with the unit for the air bag. I sent an email and am waiting for a response. Nothing yet after 4 business days. 😔

Item was in stock, order was processed and shipped within 24 hrs. Delivery took eight days due to the Labor Day Holiday and trucking issues. Overall TowUniverse was a Great! choice for the best price and service.

I ordered a product two weeks ago and I still have not received a confirmation email regarding shipping.

MADE A CALLED & NO ANSWER ,IN LESS THAN 2 MINUTES ,GOT A RETURN CALL & TALKED TO AN EMPLOYEE NAMED GENE :HE WAS VARY HELPFUL ANSWERING MY QUESTIONS :!!!! GREAT RESPONSE TIME !!!!!!

It was simple to install. An easy plug and play. Easy to read and set the controller. Very happy with product.

I recently made my first purchase from Tow Universe. I bought a 3rd Gen Reese Goosebox from them since they had the best price and had one in stock. The order process was easy as expected. I emailed them the next day to ask a few questions, and somebody called me within a few hours to answer me directly. I am extremely pleased with them.

My husband loves towuniversal purchase. He is very happy with the prompt service. It was fast and easy way to purchase items that you need. Thank you.

The company is nothing but thieves and liars.

Cheapest price. Shipping was quick (from Oregon to Arizona). Installed item day I received it but haven't towed with it yet because I need safety chains- Reese doesn't provide, offset goose ball- for short bed truck, and breakaway cable- can't pull out pin to engage brakes on my old unit... Just looking to be safe; however, goosebox looks pristine and I expect no complaints since most reviews I've read convey more stability, comfort, and less white knuckles.

FYI- there are reviewers that complain about needing to be directly over the ball to hookup and they whine about the extra time it takes to position for connection... WHO CARES!!! 5-10 extra minutes (exaggerating- shouldn't take that long to go forward and back, left to right) isn't a big deal when compared to the amount of time you'll be towing the rig and knowing that you'll be towing it comfortably. Think about it... you might take a little extra time to get into a great restaurant and be seated compared to a so-so one you walk into and get seated immediately. Your experience is going to be better and you're most likely not going to regret it. It's worth the effort and extra time...and I'm sorry, If you're that much in a hurry, let me know where you live and where you're headed because I don't need to or want to be anywhere in your vicinity... I'm sure your impatience is reflected in your driving--- (I've seen it, I'm an ER nurse 15 years). You're around 25+ thousand pounds for your truck and camper, extra time and patience never hurts.

I will give this review an update once I tow my unit.

Super fast shipping and great price. This was my first order and took a chance with a big ticket item, and was not disappointed. I figured freight would take a little longer than a normal item but it was quicker than the post office. Was shipped on Monday and delivered on Thursday. Will order from again for any future needs, you’ve earned my trust.

Easy purchase process, good price and quick shipping. Can't wait to install product.

This was my second large item order from Tow Universe and have had an excellent experience with both. Great pricing and super quick shipping setup. Call backs were prompt and always helpfull!