The chandelier, pendants, and sconces I ordered were made with high quality and look amazing. Customer service is wonderful !
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Lisez les avis des autres
The product of high quality. Service fantastic, one of my chandeliers had one of the covers broken. Ulamp replaced and send extras. The price to quality ratio very high. I fell in love with my cha... Voir plus
Ulamps.com and their product are fantastic. I love my new pendant lights. I had an issue in the beginning and Chany with customer service did everything possible to help me figure out the problem. Cha... Voir plus
My Ulamp contact was Chany. He was very responsive to all my questions prior to ordering the pendants as well as helping me take care of an issue following the installation. One of the pendants didn... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Ulamps is a company that focuses on lamps and lanterns, we have our own factory so that we can have a deeper control on the quality of the products, and also to meet the deeper needs of our customers, such as making some changes for the customer’s usage scenarios, which cannot be done by ordinary stores. This way we can also offer lower prices to our customers.
Coordonnées de contact
3199 E 135th St, 44120, Cleveland, Etats-Unis
- 256-733-0969
- support@ulamps.com
- ulamps.com
4,8
Excellent
94 avis
Demande des avis aux clients
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A répondu à 100 % de ses avis négatifs
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Great service and communication
Great service and communication
Lamps were of great quality
23 février 2024
Love the pendant lights
Love the pendant lights, they are beautiful, the quality of light is very good. So pleased!
22 février 2024
merchant is easy to contact and is very…
merchant is easy to contact and is very informative while waiting for shipment
19 décembre 2023
Amazing customer service and excellent quality
I was hesitant about ordering from ulamp given their unbelievable pricing - my product was less than half the price of the same lighting sold by a well recognized furniture retailer. I got exactly what I ordered and shipment arrived faster than expected…all the more amazing since customer service notified me proactively that UPS had lost my package. They promptly replaced my order and I was honestly none the wiser. I only realized the potential issue after the original shipment arrived a month later. I’m looking forward to ordering more lights from Ulamp.
29 décembre 2023
Product was delivered on time- easy to…
Product was delivered on time- easy to install and stylish -looks exactly like the one in the picture
23 octobre 2023
Love it!
Best price, item came well packaged and undamaged. The sconce itself is beautiful and high quality.
11 juillet 2023
My lamp is beautiful
My lamp is beautiful. exactly what i expected. Communication was gpod and arrived as scheduled.
28 mai 2023
If I could leave no stars I would!
If I could leave no stars I would! Ordered a very expensive light ($4500+) and the first thing I received from them was a small box of bolts! After many emails, I finally received my light. Electricians were able to install a few weeks later. Antique Bronze base seemed okay upon installation until the crystals were placed - brackets bent, holes misshapen, crystals were all of various sizes - not as represented - it looks like a piece of crap! The customer service rep/owner? have been a nightmare to work with. They have at various times times claimed it was my electricians fault, my fault, the factories fault and that they would "fine" the factory and share that money with me. They have claimed at various times that we broke the light, we bent the light, we shouldn't have hung the light, etc., and then said they would refund my purchase price which has still not happened in over a week. I told them I want my money back and I will send the light back, but they are totally unreasonable - I have turned this over to my credit card company. Please DO NOT purchase anything from ULamps!!!!
28 mai 2023
Avis spontané
Réponse de Ulamps
We have processed the refund for you first time after we received your product images, but the amount is quite large, so the bank is slow to process it, as already explained to you.
As your email said, one of the metal brackets was bent in shipping, we are willing to send you a replacement for this one part immediately. But you didn't want to, so we processed a refund for you and this light we are no longer able to send to new customers.
You installed our light but then received a refund for all of it, we have done our best to serve you.
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