Activity Superstore Avis 

Trying to change from the train and cream tea was a total mess. You had to book the train, then get off and go to a cafe that you had booked separately It was so difficult to change and even after phoning activity it did not work. So phoned Wildshark vinyard tour and tasting. Charlotte there was so good and helpfull but it still took her nearly an hour on the phone to get it sorted. I would discourage anyone from using activity superstore. Really disappointed, would never use A S again

Not even been able to book my experience been writting emails got a date so confirms still nothing back to confirm date a total con dont touch this company. date in review is false as ive never been. Just writing my experience of this company on all media and note im going to trade and standard about them too. Birthday gift ruined cause of this company

Bought spa day 149.00 only 1 place to go to within 70 miles, poor value, exchanged after many messages for night away, was only allowed £99 exchange value and had extra £30 to pay at hotel so cost £179.00 to go to a £89.00 a night hotel. Will never buy one of these as a gift for anybody. Poor customer service in fact absolutely terrible service.

After experiencing some issues with our voucher and delays in the booking activity due to the slow email responses we were struggling to use our voucher before it ran out! After dealing with a particularly unhelpful individual I decided to give activity superstore a call! I was extremely lucky to get Charlie Parkin on the phone who could not do enough to get our activity sorted for today. He went above and beyond to make sure we could attend our experience today. If only all activity superstore staff could be more like Charlie!! Thank you Charlie you did activity superstore Proud!!

Bought a voucher for my sons 40th birthday - he booked a weekend away with his wife only to find the day before they go, there is no booking found!
Spoke to Maya at Activity Superstore and she couldn’t have been more helpful- a credit to the company. Thank you for sorting a full refund in time for them to book something else.

Recently purchased a Hotel Escape for a 60th Birthday gift. Paid extra for the physical gift pack and was offered the chance to personalise it by adding a message for the recipient. When it arrived, there was no personalised message, with the recipient being addressed as “Voucher Holder”. They didn’t even get my name right.

The gift pack is very vague and doesn’t let the recipient know what they really have as a gift.

Emailed the company (no phone number given, of course) but to date, no response.

Dylan went over and above to ensure rhe experience i requested was available. Professional knowledgeable about the booking process all in all he gave excellent customer service
The booking process however I feel is cumbersome and time consuming also having to give at least two weeks notice and three alternative dates. I put my request in a week before I required it and gave only one date. The reason being I rang the venue myself and they confirmed they had plenty of availability. However the first email I had from yourselves said the booking was unavailable it would be good if a voucher could be given direct to the customer and the customer booked the venue themselves with the voucher code. All was good in the end because Dylan sorted it for Me

Do not buy, scam

My daughter bought an experience for me for my birthday. I booked the day before the voucher expiry but the actual drive wasn't until after this date. I turned up at the venue only to be turned away by the company running the event as my voucher had expired. I had found the process difficult to navigate and a house move made everything that much more difficult, but Charlie at Activity Superstore very kindly extended my voucher for 4 months, which I will now book.
Charlie dealt with the issue calmly and effciently with exactly the right outcome - thank you. I am now looking forward again to my driving experience!

Received as a gift from my Daughter ,the problems trying to book anything with all the restrictions make the voucher more trouble than they are worth .
I would not recommend giving these due to the hassle of trying to redeemed.

I was brought a £100 gift experience for my birthday, and when I tried to activate the voucher with the code on the confirmation receipts it just kept saying that the code was invalid. I tried multiple times and eventually contacted the activity store for help as my voucher was going to expire soon. They told me to send pictures of everything in the box and the barcode, so I did. They then asked for a code on the card in the box, but I sent pictures showing there wasn't one in the box there was just a booklet and the activation receipts from purchase. I asked if a new code could then be provided so I could finally active and use my voucher before it expires, since you only have a year to use it. They took a while responding each time and basically refused to activate it or send me a code even though I had proof of purchase and sent them all the receipts. I looked it up and everything came up saying they can activate it there end as long as they have proof of purchase, but they just refused and was no help at all. It was obvious they didn't care, new people would respond to my email each time and they would just repeat themselves, until my voucher eventually expired. The last email they couldn't even be bothered to put my name where it said [NAME] at the start of the email. Very unhelpful and couldn't care less that £100 was going to waste. Disgusting service.

Had a problem with the voucher coming through but it was soon sorted by the customer services, thank you.

I needed to phone up to extend my voucher - Dylan was outstanding. He was incredibly clear, helpful, efficient, helpful, absolutely brilliant.

I was given a voucher for an afternoon tea as a gift. Due to my husband’s ill health the voucher ran out about 3 weeks ago before we could use it. I wrote to the company to ask if owning to the circumstances they would extend it. They wanted me to send them a doctor’s letter to prove that my husband had been ill. Quite appalling in my opinion that I would have to make and appointment and possibly pay for a doctor’s letter in order to extend the voucher by a few weeks.

I received my voucher back in the post marked "Return to Sender." When I called, I spoke with Dylan, who initially tried to contact the vendor but was unsuccessful. He then advised that he would speak with the Events Team regarding the returned address and promised to get back to me the following day.

True to his word, Dylan contacted me the very next day by email with the updated address, as the vendor had moved premises and the previous address was no longer correct.

Excellent customer service from Dylan. He did exactly what he said he would do, kept me informed throughout, and resolved the issue promptly. Dylan is a real credit to your company. Well done!

Redeemed a 3 month beer 52 subscription. Dylan Tembe was clear, concise, polite and helpful throughout the process and made sure I understood everything. Very swiftly resolved

Sadly the experience my friend had purchased for my special birthday was no longer available by the time of our booking, however, I understand why (the hotel in Bath had kept cancelling bookings, which was out with the control of the Activity Superstore so they rightfully stopped working with this hotel). It was disappointing of course, but the advisor (Rosie) who dealt with us could not have been more helpful by offering is an exchange to the full value or a refund. We requested a refund, which Rosie arranged very quickly - her communication with me throughout this process was quick too. We will go to Bath, but it will not be to stay at the hotel that used to offer experiences through the Activity Superstore!

The worst voucher I've ever been given. Keep your money and put it in the birthday card instead. We had to change our experience due to not being able to fly for the helicopter experience. This was a lengthy process of emails and changing the activation code but we did it and we chose 2 nights in a hotel without breakfast and the steam train ride. Each hotel I tried either didn't take bookings for Activity superstore anymore, no bookings from April to Oct or they only did 1 night stay with breakfast. Eventually we chose a hotel only to find they knew nothing about the steam trains and this had to be booked separately. We booked it and then found out that the experience value was £30 and the ride was £2 each. Absolutely shocking. Will never use them again.

Some locations where I want to use the vouchers no longer accept them Total con and waste of money

From my first communication through to the last, I found Rosie in customer services to be very professional and helpful with resolving my voucher extension, she is a credit to the company. I would certainly recommend their services.