So far so good. Followed instructions to book and didn’t hear back via email after 24hrs so called the number. Luckily I spoke to Dylan Tembe who was incredibly helpful and had my experience booked, c... Voir plus
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I was given a gift voucher as a gift. Unfortunately the receipt was badly printed meaning I couldn't book anything without the code . I have contacted Activity Superstore on several occasions. Eac... Voir plus
Had a voucher which I wanted to exchange for something else , contacted Activity Superstore spoke to Dylan Tembe in customer service who couldn't be more helpful , he very quickly exchanged my voucher... Voir plus
L'entreprise a répondu
Absolutely rubbish. Everything takes forever. Complicated redeeming process. Dates are never available. Information keeps changing and you have to follow and chase up. It took me months to get... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Experience Days make great gifts and even greater memories! Activity Superstore offer over 1000 gift experiences for everyone and for every occasion - Christmas, Birthdays, Valentine's, Mother's and Father's Day, or simply to enjoy a day out. Prices start from as little as £10, opt for a postal pack or select an EVoucher for delivery the same day. Vouchers are fully exchangeable plus we off no-hassle, free of charge refunds within 28 days.
Coordonnées de contact
High Street, CB10 1AR, Royaume-Uni
- www.activitysuperstore.com
3,0
Moyen
5 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 88 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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I was having trouble accessing my…
I was having trouble accessing my voucher but Dylan was fantastic at talking me through it.
Have now booked my experience and my friend and I are looking forward to it.
Thank you Dylan xx
28 mai 2026
Avis spontané
Réponse de Activity Superstore
Thank you so much for your lovely 5 star review! ⭐
We’re delighted to hear that Dylan was able to help you and make the booking process smooth and stress-free. We’ll be sure to pass on your kind words to him, he will be thrilled to hear this.
Sapphire
The Activity Superstore Team
An activity voucher that I couldnt use
My children got me a voucher for a day experience. The nearest place for my chosen activity was over 100 miles from where we live in the north west. (not practical to get there) I selected a different activity only to find three venues were completely booked up. I selected yet another activity only to find that the centre had closed for good.This has been going on for almost 12 mths
The voucher has been a complete waste of money. My children may as well have thrown the money into the dustbin. Have told them never to buy one again. Shocking company & shocking service
27 mai 2026
Avis spontané
Difficulties handled well
Difficulties handled well. Dylan was great after having some problems and not being able to access a suitable afternoon tea location as the neareast withdrew, alternatives were very far , restrictuve & required further notice to actually use it, outside of the usual free time people have on weekends end bank holidays. I'd suggest plan ahead and hope no unexpected life events take place! 5* to Dylan though.
26 mai 2026
Avis spontané
Réponse de Activity Superstore
Thank you for your review.
We’re sorry to hear there were challenges with your booking, and we take your feedback on board.
We’re really pleased Dylan was able to help and make the situation easier for you, and we’ll be sure to pass on your kind words to him.
Sapphire
The Activity Superstore Team
I tried to book my one night stay…
I tried to book my one night stay cation at Stanton House Hotel. Stanton House Hotel were unable to confirm the booking as they didn't recognise or accept any of the voucher details which I provided. I tried to contact the help line, but that may take up to 48 hours - what use is that! So I'm currently left with a voucher which I can't use. If it was possible to give zero stars, you would have got that.
The response from the customer services was just to reset the voucher and not to sort out the issue with the hotel which was what I asked for. So they've gone from zero to - 1.
21 mai 2026
Avis spontané
Réponse de Activity Superstore
Thank you for your feedback.
We’re very sorry to hear about the frustration caused when attempting to book your stay.
Looking into this, we can see that a member of our customer service team has been in touch with you directly this morning to assist you with your booking.
We appreciate you bringing this to our attention and we’re committed to resolving this for you as quickly as possible.
Sapphire
The Activity Superstore Team
I hadn’t received my confirmation
I called to say I hadn’t received my confirmation once I booked, I spoke to Dylan Tembe and he took my details and said leave it with me, about 1 hour later I had confirmation, I had made a mistake but Dylan corrected it spoke to the third party for me.
A great addition to the team
21 mai 2026
Avis spontané
Réponse de Activity Superstore
Thank you for taking the time to share your experience ⭐
We’re so pleased to hear that Dylan was able to assist you and resolve the issue quickly and efficiently.
We truly appreciate your kind words and will be sure to pass your feedback on to Dylan — he’ll be delighted to hear it.
Sapphire
The Activity Superstore Team
Superb customer service
Very pleased with the help I received from Dylan, when I had a problem with my voucher activation. He was extremely polite and very helpful.
Many thanks
21 mai 2026
Avis spontané
Réponse de Activity Superstore
Thank you so much for your kind feedback and 5 stars ⭐
Providing polite, professional, and helpful support is exactly the experience we aim to deliver, and we’ll be sure to pass your lovely comments on to Dylan.
Sapphire
The Activity Superstore team
2nt stay and afternoon tea
My son bought us a 2nt stay to include afternoon tea. Went to Bournemouth for stay but no afternoon tea. Gutted. Thought what a con. Phoned activity superstore and spoke to Charlie. Kept emailing but no response. Charlie apologised and said we should have had a separate voucher number for afternoon tea. He did us a new voucher for afternoon tea and today we used it in Solihull. Absolutely wonderful. Thankyou Charlie for rectifying the disappointment when we went to Bournemouth.
20 mai 2026
Avis spontané
Réponse de Activity Superstore
Thank you for your review. We’re very sorry for the confusion and disappointment regarding the afternoon tea during your Bournemouth stay.
Some of our hotel stays do not include the afternoon tea at the same venue, and this can instead be redeemed separately at an alternative location on the same or a different day using a separate voucher code.
We’re pleased Charlie was able to resolve this for you and arrange your voucher so you could enjoy your afternoon tea in Solihull. We’ll be sure to pass on your lovely feedback to him.
Thank you again for your patience and understanding.
Sapphire
The Activity Superstore Team
Non-Availability of original activity
Availability of original activity changed and had to re-select another. This was not straightforward and involved a number of communications with Activity Superstore and previous business. Activated the code however the voucher was not recognised by the supplier. This was sorted out by Charlie in customer support who went the extra mile to ensure we were satisfied with the outcome.
19 mai 2026
Avis spontané
Réponse de Activity Superstore
Thank you for taking the time to leave your feedback.
We are sorry to hear that you were unable to book your original experience, however we’re really pleased Charlie was able to step in and help resolve everything for you. We’ll be sure to pass on your kind comments to him, as he’ll be delighted to know his support made a positive difference to your experience.
Sapphire
The Activity Superstore Team
Shocking Additional Charges
I booked a junior supercar driving experience for my grandson. When I got through to the company running the experience they only had two days available to book for the whole of this year. They were consecutive days on a Sunday and a Monday. I said I'd need to book the Sunday as my grandson is at school on Mondays. I was told that the experience that I had booked was a weekday event and I would have to pay a supplement to arrange it for a Sunday. This is a junior driving experience aimed at children, who are naturally going to be at school on Mondays. Nowhere in my original documentation did it state that it was a weekday experience. I have also been told that I will need to pay for insurance in case he crashes, or else pay for the first £5,000 of damage. So, what was a reasonably priced Christmas present has now cost me double the original amount. Not a great experience.
15 mai 2026
Avis spontané
Réponse de Activity Superstore
Thank you for taking the time to share your feedback, and we’re sorry to hear of your disappointment with the booking process.
We appreciate your frustration regarding the limited availability and additional weekend supplement. This experience is available on selected dates throughout the year, subject to availability, and weekend upgrades may apply depending on the location selected.
In relation to the insurance, the location chosen offers an optional Collision Damage Waiver from £34 if purchased before the event, or £39 on the day of the experience. Without this waiver, customers remain liable for damages up to the stated excess amount.
We appreciate your feedback, which has been shared internally to help improve clarity for future customers.
Sapphire
The Activity Superstore Team
Bought an indoor i-fly experience as a…
Bought an indoor i-fly experience as a gift for my grandson's 7th birthday. I-fly have centres in Birmingham, London, Basingstoke and Milton Keynes. Trying to book was an absolute nightmare anyway but on finally trying to book a date in Birmingham I was informed that the voucher would only be accepted in Basingstoke or Milton Keynes and was limited to Monday - Thursday term time only! Disgusting
11 mai 2026
Avis spontané
Great Customer Service
Dylan went above and beyond to rectify our experience. THANK YOU
12 mai 2026
Avis spontané
Réponse de Activity Superstore
Thank you for your 5 star review ⭐
It’s great to hear that Dylan went above and beyond to rectify your experience. Providing excellent customer service is exactly what we strive for, and we’re delighted we could help turn things around for you.
We hope you have a fantastic time and truly appreciate you taking the time to share your feedback.
Sapphire
The Activity Superstore Team
Thankyou to Dylan customer services for…
Thankyou to Dylan customer services for doing what he’s done for us to have the helicopter experience we deserve it means a lot doing this for us and thankyou for sending your condolences to me as well
12 mai 2026
Avis spontané
Réponse de Activity Superstore
Thank you for your lovely feedback.
Dylan will be delighted to hear you were pleased with his service and we’re so happy he was able to support you.
Wishing you all the very best, and thank you for choosing us.
Sapphire
The Activity Superstore Team
If I could give this zero I would
If I could give this zero I would. My husband bought me this as a Christmas present but there are hardly any experiences close to where I live in south Yorkshire and some of the 'experiences' are frankly a joke. This is not worth the paper it's printed on. Do not waste your money on one of these vouchers just give the person the money to spend more appropriately.
8 mai 2026
Avis spontané
Réponse de Activity Superstore
We’re sorry to hear that some of the experiences did not meet your expectations. We aim to offer a wide variety of options to suit different interests, and we are continually working to expand both our range of experiences and the locations available.
I can see that you have now made a booking, and we hope you thoroughly enjoy your experience.
Sapphire
The Activity Superstore Team
Absolutely useless
Absolutely useless, trying to sort out a few days away, even the host we have chosen don't like them
8 mai 2026
Avis spontané
Réponse de Activity Superstore
Thank you for taking the time to leave your feedback.
Looking into this for you, I can see that a booking was successfully made using the details provided by our customer service team. I am sorry to hear that you were unhappy with the booking process.
That being said, I am pleased that your booking has now been confirmed, and I hope that you go on to have a lovely and enjoyable time away.
Sapphire
The Activity Superstore Team
Réponse de Activity Superstore
Thank you for your review.
Providing helpful and reliable support is always our priority, and it’s great to know you had a positive experience.
Sapphire
The Activity Superstore Team
As said by many booking process is very…
As said by many booking process is very poor and when eTickets fail to materialise its impossible to get through to someone - responses to emails are poor and clearly automated. Won't be using this lot ever again !
6 mai 2026
Avis spontané
Réponse de Activity Superstore
Thank you for your feedback.
We’re sorry to hear that you haven’t received your e-tickets. Unfortunately, we’ve been unable to locate any correspondence using the information provided.
Please contact our Customer Service team directly, and we’ll be happy to investigate this further and assist you as quickly as possible.
Sapphire
The Activity Superstore Team
Booking was so easy
Booking was so easy. Hardest part was choosing which activity. There are so many fantastic activities to choose from. After choosing our activity and date, everything else was taken care of by Activity Superstore. We was kept informed every step of the way. I will definitely be coming back. Well done to everyone who made our day truly amazing. Highly recommend you give them a try.
24 mars 2026
Avis spontané
Réponse de Activity Superstore
Thank you for your 5 star review ⭐⭐⭐⭐⭐
We really appreciate your wonderful feedback regarding the booking process and our friendly customer service team.
It’s especially great to know you had such a positive experience that you would recommend us to others.
We truly appreciate you taking the time to share your thoughts.
Sapphire
The Activity Superstore Team
Dylan was great😁 got my issue fixed…
Dylan was great😁 got my issue fixed straight away and very helpful
6 mai 2026
Avis spontané
Réponse de Activity Superstore
Thank you for your review! ⭐
We are pleased to hear that Dylan was able to quickly assist you, he will be thrilled to hear that you were happy with his service.
Have a wonderful experience.
Sapphire
The Activity Superstore Team
Réponse de Activity Superstore
Thank you for your 5 star review! ⭐
It’s always wonderful to recognise great service within our team, and we’re delighted to pass your kind feedback on to Katie.
We hope you have a great experience.
Sapphire
The Activity Superstore Team
Lovely people with big hearts made our…
Lovely people with big hearts made our day unforgettable. My children were over the moon and honestly we too. Experiencing steam power in 2026 is something you never forget. Thank you for having us we will be back definitely!
11 avril 2026
Avis spontané
Réponse de Activity Superstore
Thank you for your glowing review! ⭐
We’re so pleased to hear that you and your children had such a lovely and enjoyable experience together.
It’s always great to know when a day out creates special memories, and we truly appreciate you taking the time to share your feedback.
Sapphire
The Activity Superstore Team
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