Beacon CHC Avis 

I contacted Beacon for help and advice when mum was assessed for continuing healthcare funding. The stress of going through this process was made easier following conversations with multiple members of the team.
They listened to my problems and arranged for experts to contact me and guide me through a very complicated process.
They arranged a meeting prior to the completion of the main decision support tool to ensure we knew what was going to happen so we could prepare.
We were successful in our application and mum has the care she needs.
I cannot thank Beacon enough and I would highly recommend Beacon to anyone who has to go through this process as they are friendly, honest and reliable.

I had a wonderful experience ,very professional, her expertise is first class. Thank you. Very much appreciated. Kind regards, Michelle orman

Brilliant organisation - the initial free advice offered was extremely helpful, dense and thorough. We then opted to use Beacon to advocate for us during an CHC full funding appeal and further DST procedure. The advocate was great, very knowledgable and very strong in terms of advocacy. It is a bit like learning a new language when trying apply for and be awarded this funding for a family member so Beacon were invaluable. The appeal that Beacon advocated for was sucessful. Beacon were however clear throughout the process that whilst they believed our relative was eligible there were no guarantees, outcomes can be quite unpredictable despite clear guidelines.

Beacon never failed to be open, honest, supportive, and kind throughout our three-year journey into challenging the ICB's decision on my father's CHC funding. Every contact was approached with empathy and a drive to ensure we understood the journey and decisions as thoroughly as they did.

While the cost was a little eye-watering, you are paying for their experience and skill - I would not have been able to navigate (and finally win!) the appeal without them. We knew the process we had been through had been flawed and that the original decision had not been correct, but without their in-depth knowledge of what the experience should have been, we would have stumbled through and lost heart.

There were some hiccups initially; nothing is perfect. The NHS report contained several significant errors that our original caseworker did not pick up. I had to spend hours combing through and correcting multiple times. And originally, there was a significant wait between my request for their help and their first contact. On both points, I understand that they were understaffed at the time and dealing with a high demand (and it was over three years ago - things have changed!). Since that point, promises have been kept, paperwork has been accurate, and throughout, there has been genuine empathy for my father's individual needs.

I will *always* recommend Beacon to those going through the CHC application process.

Our Beacon guide was awesome - great attention to detail, patience, clear communication and empathy

I called Beacon after our CHC funding was stopped. I spoke to Mo twice and then had in depth discussion with Stella. They were both so helpful and understanding in what is an incredibly daunting situation. After the 90 minute discuss with Stella she sent us a 3 page email of advice and guidance. This was invaluable and information I couldn’t have collated alone.
The process of calling, getting a response and setting up the 90 minute discussion was very quick. After having dealt with the NHS and social services over the past year and the frustrations with trying to get information and appointments with them my experience with Beacon couldn’t have been more different. My advice to anyone either going through a DST or who has had their funding stopped, please call Beacon you will not regret it. They will give you the confidence to appeal and will save you thousands of pounds in the long run. Thank you Mo & Stella

Our case worker always attentively responded to questions and queries with care and compassion. She was so knowledgeable and was able to to dedicate time, expertise and an understanding to our case. We will always be very grateful. Thank you

I recently used Beacon CHC to help with a local resulting appeal hearing, after my Mum was turned down for Continuing Healthcare. From the first hour of free help and advice to the service provided for the appeal, I can't praise Beacon enough. All emails were answered promptly and they helped to support me through what is a complex and stressful process. My appeal was successful. I wouldn't hesitate to re ommend Beacon CHC

Contacted BEACON via their website on Friday 12 December 2025 & got this automated reply -
Thank you for contacting Beacon CHC about our FREE Information & Advice Service, we will be in touch as soon as possible.
Called them at 1305, Tuesday 16 December 2025 - on hold for 15 mins then had to leave a voicemail
As no response contacted them again nearly a month after my initial attempt via their website at 1926, Friday 02 January 2026 - I was then BLOCKED by the website!
Access Blocked
You have been blocked from entering information on this site.
We are currently working to a response time objective of 5 working days.
6 working days later - nothing
Eventually - after jumping through hoops and many unanswered emails - Beacon arranged a zoom call to discuss our concerns. Four of us rearranged our day to be there but with just 12 minutes to go, they cancelled!

I arrived for my appointment today to be told it had been cancelled..nice of them to let me know! It's common courtesy
I was actually the 2nd person who turned up on Saturday so how can you say you dont do weekend appointments? The man on reception said you'd cancelled all appointments that day?

I would like to express my gratitude for the outstanding support and professionalism I received from the staff. She was there for me during a very emotional time, offering a shoulder to lean on and patiently listening to all my concerns.

I also want to acknowledge the help I received from the first point of contact before I was referred to the paying service. A gentleman explained the concept of the continuing healthcare budget to me, helping me understand how unfair the assessment conducted by the ICB was.

Thank you very much, Beacon CHC!

Well organized

I am full of praise for Beacon, their support was amazing and I couldn’t have navigated the CHC process without them. Particular thanks to my Beacon advocates in this incredibly difficult and often soul-destroying process. As an only child my aim has always been to do the best for my Mum and with Beacon’s help we achieved this and won our appeal (sadly learning this 2 weeks after Mum’s death). I looked at several other companies providing CHC support including Beacon, even changing my mind last minute deciding to use them over their main competitor, so glad I did. I used both their free and paid services. They guided me through the process, and I believe had my ICB Nurse Assessor been different (and person centred) we would have not required paid services. However, anyone reading this will know the CHC process is not fair and takes a lasting toll on families. Beacon never pushed their paid services (quite the opposite) they empowered me, were transparent, honest and never over promised. When I was broken by the process, I genuinely felt their support, Anna &Mia from Beacon got me through it. Mia produced a fantastic appeal document totalling 64 pages of evidence, I can’t thank them enough.

From the first phone call to their support team, all the way through to the CHC process, Beacon were amazing.

Even before we had instructed an advocate to our case, we were given so much advice and support which enabled us to not only get a CHC Checklist agreed to, but helped us secure interim funding and finally achieve CHC funding for my father. Even if we had not been successful in achieving this outcome, I would not have been able to fault Beacon.

From their initial support helpline to the advocate who attended the CHC meeting with us, their help, advice and support was invaluable and they made an extremely difficult and emotional time easier to manage.

We looked at several other companies who offer help navigating the CHC process, many of which were three times the cost that we ended up paying to Beacon. And none of the other companies offered such thorough advice and support. I would highly recommend Beacon to anyone who is trying to obtain CHC funding for their relative.

We didn’t achieve success with our DST, however our advocate was great and worked hard in our behalf. I put this down to the criteria being significantly tightened, with a strong focus on complexity, integration and unpredictability, which will remove many previously funded vulnerable people out of CHC funding.

I am full of praise for Beacon, their support was amazing and I couldn’t have navigated the CHC process without them. Particular thanks to Anna and Mia who were true advocates in this incredibly difficult and often soul destroying process. As an only child my aim has always been to do the best for my Mum and with Beacons’s help we achieved this and won our appeal (sadly learning this 2 weeks after Mum’s death). I looked at several other companies providing CHC support including Beacon, even changing my mind last minute deciding to use them over their main competitor, so glad I did. I used both their free and paid services. They guided me through the process and I believe had my ICB Nurse Assessor been different (and person centred) we would have not required paid services. However, anyone reading this will know the CHC process is not fair and takes a lasting toll on families. Beacon never pushed their paid services (quite the opposite) they empowered me, were transparent, honest and never over promised. When I was broken by the process I genuinely felt their support, Anna &Mia from Beacon got me through it. Mia produced a fantastic appeal document totalling 64 pages of evidence, I can’t thank them enough.

We used Beacon as our application had been rejected despite several appeals. When we turned to Beacon we were allocated one of their professionals who remained with us through the lengthy process. Ultimately we won. Our professional did an enormous amount of work putting together the appeal documentation. I don't think we would have succeeded without him

The staff at Beacon responded promptly and professionally whilst at the same time being compassionate, patient and understanding. Their expertise and clear-headedness at a distressing time for relatives was incredibly helpful and my case worker felt like a personal friend by the end. This is no fault of Beacon in any way, but relatives should know that the CHC process itself is designed for families to fail. They will drag it out for as long as possible so that you lose the will to continue as you cannot drag out the upsetting details of your loved one's decline any more, and this is what they count on. There is no compassion whatsoever on the part of the CHC staff. Their remit seems to be to not give you money under any circumstances. Beacon made this process more bearable and you felt like you had a personal supporter the whole way.

CHC is a nightmare for partners of loved ones with Dementia. Our interaction with Beacon was incredibly helpful. It enabled us to understand and negotiate the many many pitfalls of the NHS and the CHC system. The Beacon expert we dealt with was very kind and understanding of our situation but had a deep knowledge of CHC and how to proceed through it.

really great experience with Beacon. We used the Expert analysis option the adviser who worked with us- was fantastic in explaining everything over a Teams call, after providing a full and comprehensive report with next steps to take in the appeal. She answered all my questions and explained things that I had found confusing, or required clarification. Also gave advice on how to go about request further documentation. Really valuable input and useful financial division so you could choose how much you wanted to spend and for what. Highly recommend their service for assistance with CHC appeals (shame it is needed, but that's another story!)