All interactions with Ross have been professional, friendly and timely. Ross always responds with information and useful guidance, and ensure that deadlines are not missed. Where we have sought his ad... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I've used Beresfords in excess of 15 years and they've always been on the ball and happy to help with any issues that arise. They've found reliable tenants fast and dealt with all paperwork quickly. I... Voir plus
L'entreprise a répondu
Lauren went the extra mile going back and forth to secure at least some payment from the previous tenants' deposit after they left my family home with damage, dirt and the garden in a total mess. Ryli... Voir plus
L'entreprise a répondu
Exceptional Service from Lauren and the Team. I've been a client for years, and I can confidently say that the service I've received, particularly from Lauren, has been consistently amazing. I have... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Beresfords are Essex’s largest family owned independent estate agency and have been successfully operating for over 45 years. Established in 1968 by RD and EG Beresford as an independent practice in Upminster. Our current Chairman and Managing Director...
Coordonnées de contact
Springfield Lyons Approach 10, CM2 5LB, Chelmsford, Royaume-Uni
- www.beresfords.co.uk
4,8
Excellent
1 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
It was an excellent experience from…
It was an excellent experience from start to finish, Paul is very professional and highly dedicated lettings manager always looking to secure the right tenants for your property. He is able to provide sound advice and is highly supportive throughout from initial marketing to securing a tenant. The whole team are a pleasure to work with.
2 février 2026
Avis spontané
Réponse de Beresfords
Hi Shane
Thank you so much for providing us with your feedback. It was great to read that Paul and his lettings team in Billericay have been proactive and supportive during your search for suitable tenants for your rental property. I know they will all be very grateful for your kind words.
Steven Bond
Managing Director - Residential Lettings
Wonderful experience working with…
Wonderful experience working with Beresfords. Staff was very friendly. Great communication and efficient. Helped to make a stressful move easier. Would highly recommend.
10 janvier 2026
Avis spontané
Réponse de Beresfords
Hi Mide
Thank you for posting your feedback. It is great to know that your experience of working with us has been efficient and that your move has been easier as a consequence. It's great that you would not hesitate in recommending us to others and we all appreciate the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Happy with the service provided by…
Happy with the service provided by Lauren Mobsby regarding our renewal.
5 janvier 2026
Avis spontané
Réponse de Beresfords
Hi Hafiz
Thank you for your feedback. I know that Lauren will be very grateful for your kind words regarding her assistance during your recent renewal. We very much appreciate the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Very good Landlord checkout experience.
Very good experience with the checkout for my rental property.
Barbara's communication was great from when she phoned to let me know when she was attending to the outcome of the visit and what to expect going forward. Very happy with the service.
28 janvier 2026
Avis spontané
Réponse de Beresfords
Hi Jeanette
Thank you for providing your recent feedback. I was pleased to read that you have found Barbara to be helpful and informative throughout your recent dealings with her and the service she provided. I know she will be very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Lauren has been great throughout the…
Lauren has been great throughout the whole of my tenancy (7 years) and is always so knowledgeable and responsive. You’ve made things so much smoother for me - thank you!
27 janvier 2026
Avis spontané
Réponse de Beresfords
Hi Louise
Many thanks for posting your recent review. It is always nice to receive comments such as yours, where long-standing clients have been consistently happy with the service provided to them by our staff throughout their tenancy. We look forward to continuing our working relationship with you for many more years to come and very much appreciate the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Staff at Beresfords have been amazing!
Staff at Beresfords have been amazing!. Every time I called and I needed clarifications they were ever so friendly, clear communication from staff even though the process was hectic they made me feel calm. Thanks everyone for your support.
27 janvier 2026
Avis spontané
Réponse de Beresfords
Hi Evelyn,
Thank you so much for providing us with your feedback. I was pleased to read that you have been happy with the service we have provided during your recent dealings with us. It's great to know that clear communication and a friendly service made the whole process much easier for you. We very much appreciate the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Excellent support by Lauren Mobsby
I recently had to contact Lauren Mobsby, who is the Senior Renewals Coordinator at Beresfords regarding a few queries I had about my tenancy. Lauren answered all my queries with great patience and professionalism, providing clear helpful guidance.
Thank you Lauren.
27 janvier 2026
Avis spontané
Réponse de Beresfords
Thank you for providing your recent feedback. It was great to read that Lauren has been instrumental in assisting you with all your queries and concerns regarding your tenancy and that you have felt supported throughout. I know she will be very grateful for your kind words, as we all are for the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Réponse de Beresfords
Hi Maisie,
Thank you very much for your kind words and 5-star rating which are greatly appreciated.
Steven Bond
Managing Director - Residential Lettings
Barbara was superb
Barbara was extremely helpful from the beginning to get the right solution in terms of retrieving my deposit in a difficult situation. I have complete trust and faith in her and she was fully attentive and kept me appraised of the situation at all times. I would never hesitate to use her again as she was so good.
15 janvier 2026
Avis spontané
Réponse de Beresfords
Hi Steve
I was sorry to hear about the issues surrounding your deposit, so it was reassuring to know that Barbara has been on hand to assist you in trying to resolve this situation for you, keeping you updated of developments along the way. I know she will be extremely grateful for your kind words.
Steven Bond
Managing Director - Residential Lettings
Gone above and beyond
Debby @Beresford has been an absolute star.
From the start I have had great communication, with new listings being put my way, didnt take Debby long to realise exactly what I was looking for and the perfect place was offered for me to view.
The whole experience has been smooth and transparent.
Unlike other agents I have delt with who seem to be out just to get paid.
My questions and concerns have all been answered promptly and I have felt supported though out the process.
It has made a stressful period a lot less stressful
Would highly recommend Debby and the team.
23 janvier 2026
Avis spontané
Réponse de Beresfords
Hi Jason,
Thank you for your recent detailed feedback. I was pleased to read that the service you have received from our lettings team in Braintree has been professional, and that Debby in particular has maintained a clear line of communication with you throughout, making sure that your experience of finding a suitable property has been as smooth and stress free as possible. Its great that you would not hesitate in recommending us to others and we very much appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Very disappointed with their customer…
Very disappointed with their customer service.
We agreed to rent a property from this company and once the holding deposit was taken they informed us that the Loft space was not included as it was being used for the Landlords personal storage.
Once this was raised with the Agent their stance went from "I thought this was brought up at the viewing" to "This was definately mentioned at the viewing" even going so far as to indicate when and where it was mentioned. Quite some turnaround.
The Agent then tried to state that they had spoken to the Landlord 3 or 4 times and the situation would have to remain the same. It was only when we advised that this would be a deal breaker did they advise that the Landlord had a change of heart, suggesting that they may not ever have been contacted, and would allow partial use of the Loft space, subject to a clause being added to the Tenancy Agreement allowing the Landlord access to the property, unrestricted, subject to 24 hours notice.
When we advised that this would not be suitable and we would have to withdraw, the Agent stated that as we had withdrawn from the agreement the Holding Deposit would not be refunded. The Agent actually concluded the matter, on their part, by signing off with the statement "This is my final word on the matter".
All in all dreadful service starting with a misleading omission and ending with the company refusing to refund a significant amount of money in the way of the Holding Deposit. Will likely have to take them to the Small Claims Court!!!!!!
19 décembre 2025
Avis spontané
Réponse de Beresfords
Hi Darren
I am sorry that you felt the need to post your 1-star review. Having investigated this matter in more detail personally, I reply accordingly.
I have spoken to our consultant who dealt with you from the very outset. His view is that during your initial viewing it was explained to you that the tool shed in the garden was not included as part of the tenancy and neither was the main loft space. The reason behind this is that the landlord moved to Australia and required some areas within his UK based property for storage. We accept that this situation was somewhat unusual, but in our view we were fully transparent during your viewing of the property regarding this and you only raised this as a concern once verbal agreements had been reached at a later date when we sent the initial tenancy paperwork on to you. It was then not until just before your tenancy was due to commence that we received confirmation from you that you intended to withdraw, siting the reason for your decision being the issue of you having no access to the loft. By this stage our staff had undertaken a considerable amount of work, hence why at such a late stage were unable to refund the monies that you had paid to us. Had you had informed us of your decision when first informed of this at the viewing you would not have incurred any associated costs.
Once again, I am sorry that feel aggrieved by the series of events, but I do believe our staff have acted in good faith throughout.
Steven Bond
Managing Director - Residential Lettings
Beresfords
Hannah has been very engaging from start to finish and has great knowledge and good inter personal skills.
Overall experience with Beresford has been very positive
20 janvier 2026
Avis spontané
Réponse de Beresfords
Hi Paul
Thank you for posting your recent review. It was great to read that you have found Hannah to be professional and knowledgeable throughout your dealings with her and you have been happy with the service you have received from us as a business overall.
We all very much appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
We’re very happy with the service
We’re very happy with the service from Beresfords. Communication was always fast and clear, and any issues or questions were handled promptly and professionally. It’s been a smooth and stress-free experience — highly recommend them to anyone looking for reliable support.
15 janvier 2026
Avis spontané
Réponse de Beresfords
Hi Inga
Thank you for your feedback. I am pleased that you have been happy with the service we have provided and you found our staff to be professional, maintaining good communication with you throughout. It's great that you would not hesitate in recommending us to others and we all appreciate the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Réponse de Beresfords
Hi Atul
Thank you for your kind words. We all appreciate the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Very efficient knowledgable
I contacted Beresfords to discuss the new Landlord legislation and Spoke with Lauren. Lauren provided clarity on the legislation, how it will affect me as a landlord going forward and answered all my questions. Additionally, emails were responded to promptly and any information requested was provided to me. Very professional and friendly service from Lauren.
12 janvier 2026
Avis spontané
Réponse de Beresfords
I just wanted to thank you personally for providing your detailed feedback. I was pleased to read that you have been happy with the service provided to you by Lauren, and as a valued client, have found her to be informative and prompt when responding to any queries or questions you may have had. I know she will be very grateful for your kind words and we look forward to continuing our working relationship with you in the years to come.
Steven Bond
Managing Director - Residential Lettings
Rylie and her team made the whole…
Rylie and her team made the whole process of letting out my property seamless , with great communication, regular updates and advice. An all round pleasant experience
15 décembre 2025
Avis spontané
Réponse de Beresfords
Hi Lee
Thank you for posting your recent feedback. I was pleased to read that Rylie provided a great service and was able to assist you in making the whole process of renting out your property a much easier one. I know she will be very grateful for your kind words, as we all are for the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Thanks
Thanks
Very professional friendly and helpful
Kept e up to date through the whole process very impressed and would recommend
Many thanks to all the staff
5 décembre 2025
Avis spontané
I contacted Beresford and Lauren at the…
I contacted Beresford and Lauren at the GIdea Park office picked my call and promptly advised me on what to do to get our rent deposit refunded. Emails were promptly responded to and within a short period of time the refund was credited to my. account. Dealt with Beresford at the beginning of our tenancy and I must also say they were wonderful. Have a glorious Christmas; Jesus the centre of it.
23 décembre 2025
Avis spontané
Réponse de Beresfords
Hi Muibat,
Thank you for providing your positive review. It was great to read that you have found our lettings team at Gidea Park to be responsive and helpful throughout your dealings with them and that they assisted you effectively in obtaining your refund for your deposit. We all appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
As always beresfords billericay branch…
As always beresfords billericay branch are the best. They do their job to the best and 5 star service at any time. I am associated with them for last 11 years !!
Special mention about Paul Marla in billericay
22 décembre 2025
Avis spontané
Réponse de Beresfords
Hi Anirudda
Many thanks for posting your recent review. It is great that you have been working with our lettings team in Billericay for a considerable number of years now and that you have always found them to be helpful and professional. I know that Paul and his team will be very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
William was polite
William was polite, respectful and i had no issues with him being in my home. Beresdords on the whole are always polite and deal with matters effectively and quickly.
22 décembre 2025
Avis spontané
Réponse de Beresfords
Hi Anita,
Thank you for your feedback. I know that William will be grateful for your kind words and 4-star rating regarding his recent visit to your home.
Steven Bond
Managing Director - Residential Lettings
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