Always use Cophall , Happy helpful people in the office , bus drivers always greet us no matter what time of day , especially early mornings they still have a smile. Car looked after, and very pro... Voir plus
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Lisez les avis des autres
My dad swore by Cophall Park & Ride and I can see why. Booking is easy, directions to the site are clear and it is better value for money than to Gatwick Airport's own car parks. I was concerned that... Voir plus
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Have been using for many years. Booking system is easy. Arrival processing is always quick and efficient. Used recently and on arrival 14 September the arrival car park was full and several people... Voir plus
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Easy to locate. Check in and out quick and easy. Bus clean both ways with pleasant driver and didn’t have to wait long on our return in the early hours of the morning for the bus to arrive. Car secu... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Cophall Parking Gatwick has over 30 years of experience providing Park and Ride services for Gatwick Airport. With our close proximity to the airport and our frequent bus transfers, Cophall Parking is the regarded by many as the most convenient Park and Ride service at Gatwick. Our 2000 space Car Park bears the prestigious Park Mark Award and is police checked for safety and security.
Coordonnées de contact
Cophall Park & Ride, Effingham Road, , RH10 3HZ, Copthorne, Royaume-Uni
- 01342 712779
- reservations@cophallparking.co.uk
- www.cophallparkinggatwick.co.uk
4,6
Excellent
3 k avis
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Great service
Been using this service for the past 10 years always use them wouldn’t go anywhere else.
19 septembre 2026
Réponse de Cophall Park & Ride Gatwick
We are incredibly grateful for your continued loyalty over the past decade. Your kind words truly mean a lot to us!
Cophall Park & Ride Gatwick
Easy drop off and pickup,but miserable…
Easy drop off and pickup,but miserable guy at reception was not a great start to holiday feelings 😕 😞
19 septembre 2026
Réponse de Cophall Park & Ride Gatwick
We appreciate you sharing your experience. We are concerned to hear about your interaction with a team member and will address this internally to ensure a more welcoming start for all our guests.
Cophall Park & Ride Gatwick
Nice & easy to navigate
Nice & easy to navigate around the booking
Roll on the transfers
18 septembre 2026
Réponse de Cophall Park & Ride Gatwick
We're delighted to hear that you found the booking process easy to navigate! We look forward to providing you with excellent transfers.
Cophall Park & Ride Gatwick
Réponse de Cophall Park & Ride Gatwick
We are so pleased to hear that you consistently receive excellent service from us. Thank you for taking the time to share your positive feedback!
Cophall Park & Ride Gatwick
Always absolutely brilliant
Always absolutely brilliant, been using cophall for 28 yrs.
Well done!
10 septembre 2026
Réponse de Cophall Park & Ride Gatwick
We are delighted to hear of your continued satisfaction over 28 years. Thank you for your kind words!
Cophall Park & Ride Gatwick
Easy to book online
Easy to book online. And, when I spoke to the agent after I made a mistake, they were very helpful & sorted everything out.
16 septembre 2026
Réponse de Cophall Park & Ride Gatwick
We're so glad to hear that your online booking experience was easy and that our team was able to assist you effectively when you needed help. We appreciate your kind words!
Cophall Park & Ride Gatwick
Always so helpful
Always so helpful. The Team had lost power when I arrived but were still able to access my details. Likewise - seamless process when it came to them picking me up.
11 septembre 2026
Réponse de Cophall Park & Ride Gatwick
We're so happy to hear that our team was able to assist you efficiently, even during a power outage! We appreciate you acknowledging our seamless service. Thank you for your kind words!
Cophall Park & Ride Gatwick
Location was good although busy did not…
Location was good although busy did not take too long to check in and same when returning.
7 septembre 2026
Réponse de Cophall Park & Ride Gatwick
We're glad to hear that your check-in and return processes were efficient despite the busy location. We appreciate your feedback.
Cophall Park & Ride Gatwick
Réponse de Cophall Park & Ride Gatwick
We're delighted to hear that you found the booking process straightforward and easy to use. Thank you for your positive feedback!
Cophall Park & Ride Gatwick
Shuttle bus frequent
Shuttle bus frequent, toilets at drop off point, bus stop easy to find at Gatwick, staff allways helpful and friendly, have used every holiday for past few years and allways feel my car is safe and secure.
16 septembre 2026
Réponse de Cophall Park & Ride Gatwick
We're delighted to hear that our shuttle service, facilities, and helpful staff have consistently met your expectations. It's wonderful to know you feel your car is safe and secure with us every holiday. Thank you for your continued trust!
Cophall Park & Ride Gatwick
Very good service thank you so much
8 septembre 2026
Réponse de Cophall Park & Ride Gatwick
We are so pleased to hear you had a very good experience with our service. Thank you for your kind words!
Cophall Park & Ride Gatwick
Very convenient for us quick check in…
Very convenient for us quick check in with car and transfer to Gatwick airport, easy communication for pick up when arrival back to collect car from Cophall.
14 septembre 2026
Réponse de Cophall Park & Ride Gatwick
We're so glad to hear that our quick check-in and transfer to Gatwick airport were convenient for you. It's also great that communicating for your car collection was easy upon your return. Thank you for your positive feedback!
Cophall Park & Ride Gatwick
Great service all round drop off to…
Great service all round drop off to Gatwick within 15 minutes just a flawless
Service 5 star seriously!
13 septembre 2026
Réponse de Cophall Park & Ride Gatwick
We are so pleased to hear you had such a flawless experience with our service to Gatwick! Your kind words mean a lot to us.
Cophall Park & Ride Gatwick
Not a good service anymore.
Not a good service anymore.
When we got the bus at the airport the driver never helped with the cases and the same when we did the second pickup.
The car was not at the front waiting for us,we had to find it in the car park.When we got to the car it was next to the wash bay and when we opened the door the front of the car and steering wheel was all covered in dirt as if someone had washed a vehicle while our car door or window was open.
The friendly atmosphere the company had has gone and it is just a way of making money.
I have recommended you to other people but I would not be doing it again.
Very sad to say we will be looking elsewhere after using this company for about twenty years.
6 septembre 2026
Réponse de Cophall Park & Ride Gatwick
Thank you for your review and, particularly, for your loyalty over the past 20 years. We’re very sorry to hear that your most recent experience has left you feeling that the service and friendly atmosphere you previously valued has changed.
We would like to clarify a couple of points. Our transfer drivers are not required to lift customers’ luggage, although we appreciate that assistance may sometimes be offered at a driver’s discretion.
With regard to the location of your vehicle on return, customer vehicles ready for collection are parked in the designated return area to the rear of our reception, rather than at the front of the site. The area at the front is primarily used for customers arriving and dropping off their vehicles.
We are, however, concerned by your comments regarding the dirt inside the vehicle. This is not something we would expect, and we would be happy to investigate what may have happened if you contact our Customer Services team with your booking details.
Most importantly, we’re genuinely disappointed to hear that you feel the friendly atmosphere has disappeared. After approximately 20 years of using and recommending us, your comments deserve to be taken seriously, and we will be passing this feedback directly to our reception and operational teams.
We’re sorry that this experience has caused you to reconsider using us in the future, and we hope we have the opportunity to restore the confidence you have had in us for so many years.
Many Thanks,
Cophall Park & Ride Gatwick – part of Maple Parking
Cophall Are brilliant friendly and…
Cophall Are brilliant friendly and helpful, fantastic staff & service.
Booking is easy and straightforward.
Been using them for years and wouldn’t go anywhere else 😊
My sons know use them too
12 septembre 2026
Réponse de Cophall Park & Ride Gatwick
We are absolutely delighted to hear such wonderful feedback! It's fantastic to know that our friendly staff and excellent service have made such a positive impression over the years, and we truly appreciate your continued loyalty and that your sons now use us too.
Cophall Park & Ride Gatwick
Excellent Service …
We have been using this company for over 20 years. Easy booking service and very helpful when I had to change the dates because our tour operator moved the dates. Very efficient service both on dropping off and collecting the car. Easy process once we had our luggage and a bus arrived as we were approaching the stand. Very pleasant and helpful staff. Would definitely recommend.
6 septembre 2026
Réponse de Cophall Park & Ride Gatwick
It's wonderful to hear that after 20 years, you continue to have such positive experiences with us! We're especially pleased that our team could assist with your date changes and that both drop-off and collection were efficient. Thank you for your kind words about our staff and service!
Cophall Park & Ride Gatwick
Réponse de Cophall Park & Ride Gatwick
We are so glad to hear that our product consistently meets your expectations and provides a clear, straightforward experience for you. We truly appreciate your positive feedback!
Cophall Park & Ride Gatwick
You need to CLEARLY include Maple in…
You need to CLEARLY include Maple in all communication about Cophall parking. It's not showing on this page and wasn't mentioned in Holiday Extras' information about my booking.
As a result, on arrival, I wasn't at all sure that I had found the right car park!
Also, lighting was poor [3.30am] and markings on the ground barely visible, so not sure where to go to park. I had to ask a bus driver.....
When leaving, it wasn't clear whether the barrier would simply lift. I had to pop out of my vehicle 3 times and press a button each time for it to lift. No matter how quickly I tried, I couldn't fasten my seat belt in time before the barrier dropped. Really quite upsetting.
Communication when at reception was minimal and hard to make out against other background noise.
Didn't feel like a reliable, professional outfit.
Edit: Thanks for the detailed reply. Have followed up with Customer Services.
6 septembre 2026
Avis spontané
Réponse de Cophall Park & Ride Gatwick
Thank you for your feedback. We’re sorry that you were uncertain whether you had arrived at the correct car park, particularly at 3:30am.
We would, however, like to clarify that Maple Parking branding is displayed alongside Cophall branding throughout the site, including on our signage and transfer buses. The car park is also floodlit throughout the night. If the information supplied by Holiday Extras did not make the relationship between Cophall and Maple Parking sufficiently clear, we appreciate how this may have caused some initial uncertainty, and this is something we can raise with them.
We’re sorry if you found the ground markings difficult to see or the instructions at reception difficult to hear. We will pass those comments on to the team as customer directions should be as clear as possible, regardless of the time of day.
Regarding the exit barrier, you should not have needed to repeatedly get out of your vehicle to operate it. We would like to understand exactly what happened here, as this is not the experience we would expect. However, for safety reasons, we would always recommend remaining stationary until your seat belt is securely fastened rather than feeling that you need to rush to get through the barrier before it closes.
Please contact customerservices@cophallparking.co.uk with your booking reference and date of travel so we can investigate the barrier issue and your experience in more detail.
We’re sorry that your overall impression was not representative of the professional service we aim to provide.
Many Thanks,
Cophall Park & Ride Gatwick – part of Maple Parking
Great service
3 septembre 2026
Réponse de Cophall Park & Ride Gatwick
Thank you for your positive feedback!
Cophall Park & Ride Gatwick
Réponse de Cophall Park & Ride Gatwick
Thank you for your positive feedback!
Cophall Parking Gatwick
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