My dad swore by Cophall Park & Ride and I can see why. Booking is easy, directions to the site are clear and it is better value for money than to Gatwick Airport's own car parks. I was concerned that... Voir plus
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I have booked my car at Cophall Parking many times, with absolutely no complaints at all. It is so straightforward to book on line and it's a reasonable price too. They are very reliable and friendly... Voir plus
Always use Cophall , Happy helpful people in the office , bus drivers always greet us no matter what time of day , especially early mornings they still have a smile. Car looked after, and very pro... Voir plus
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Have been using for many years. Booking system is easy. Arrival processing is always quick and efficient. Used recently and on arrival 14 September the arrival car park was full and several people... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Cophall Parking Gatwick has over 30 years of experience providing Park and Ride services for Gatwick Airport. With our close proximity to the airport and our frequent bus transfers, Cophall Parking is the regarded by many as the most convenient Park and Ride service at Gatwick. Our 2000 space Car Park bears the prestigious Park Mark Award and is police checked for safety and security.
Coordonnées de contact
Cophall Park & Ride, Effingham Road, , RH10 3HZ, Copthorne, Royaume-Uni
- 01342 712779
- reservations@cophallparking.co.uk
- www.cophallparkinggatwick.co.uk
4,6
Excellent
3 k avis
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You need to CLEARLY include Maple in…
You need to CLEARLY include Maple in all communication about Cophall parking. It's not showing on this page and wasn't mentioned in Holiday Extras' information about my booking.
As a result, on arrival, I wasn't at all sure that I had found the right car park!
Also, lighting was poor [3.30am] and markings on the ground barely visible, so not sure where to go to park. I had to ask a bus driver.....
When leaving, it wasn't clear whether the barrier would simply lift. I had to pop out of my vehicle 3 times and press a button each time for it to lift. No matter how quickly I tried, I couldn't fasten my seat belt in time before the barrier dropped. Really quite upsetting.
Communication when at reception was minimal and hard to make out against other background noise.
Didn't feel like a reliable, professional outfit.
Edit: Thanks for the detailed reply. Have followed up with Customer Services.
6 septembre 2026
Avis spontané
Réponse de Cophall Park & Ride Gatwick
Thank you for your feedback. We’re sorry that you were uncertain whether you had arrived at the correct car park, particularly at 3:30am.
We would, however, like to clarify that Maple Parking branding is displayed alongside Cophall branding throughout the site, including on our signage and transfer buses. The car park is also floodlit throughout the night. If the information supplied by Holiday Extras did not make the relationship between Cophall and Maple Parking sufficiently clear, we appreciate how this may have caused some initial uncertainty, and this is something we can raise with them.
We’re sorry if you found the ground markings difficult to see or the instructions at reception difficult to hear. We will pass those comments on to the team as customer directions should be as clear as possible, regardless of the time of day.
Regarding the exit barrier, you should not have needed to repeatedly get out of your vehicle to operate it. We would like to understand exactly what happened here, as this is not the experience we would expect. However, for safety reasons, we would always recommend remaining stationary until your seat belt is securely fastened rather than feeling that you need to rush to get through the barrier before it closes.
Please contact customerservices@cophallparking.co.uk with your booking reference and date of travel so we can investigate the barrier issue and your experience in more detail.
We’re sorry that your overall impression was not representative of the professional service we aim to provide.
Many Thanks,
Cophall Park & Ride Gatwick – part of Maple Parking
Great service
3 septembre 2026
Réponse de Cophall Park & Ride Gatwick
Thank you for your positive feedback!
Cophall Park & Ride Gatwick
Réponse de Cophall Park & Ride Gatwick
Thank you for your positive feedback!
Cophall Parking Gatwick
Réponse de Cophall Park & Ride Gatwick
Thank you for your positive feedback about our customer service.
Cophall Park & Ride Gatwick
1-Star Review
1-Star Review — Coppall Park / Gatwick Parking
Very disappointing experience – damaged car key and refusal to accept responsibility
I left my car with this company while travelling, and unfortunately, when I received my car back, the key fob had been damaged. The plastic around the unlock button had broken/worn through.
I contacted the company to raise the issue and expected them to take responsibility for the damage while my vehicle and keys were in their care. Instead, they have refused to accept any liability.
Their response was essentially that they do not inspect vehicle keys when cars arrive, so they cannot know what condition the key was in beforehand. They then pointed out that my vehicle is around 10 years old and claimed that the key fob had simply worn out through continual use.
I find this response extremely disappointing. If you are leaving your vehicle and keys with a parking company, you reasonably expect them to take proper care of them. Rather than investigating how the damage occurred while the vehicle was in their possession, they have simply dismissed the complaint and blamed the age of the key.
I would strongly recommend taking detailed photographs of your keys before handing your car over to this company, as they apparently do not check or record their condition on arrival.
Unfortunately, based on my experience, I would not use this company again and cannot recommend them.
27 août 2026
Avis spontané
Réponse de Cophall Park & Ride Gatwick
Thank you for your review. We’re sorry that you remain disappointed with the outcome of your complaint.
We take the condition of customers’ vehicles seriously, which is why vehicles are photographed on arrival and the odometer reading is recorded. However, individual car keys are not something we would ordinarily photograph or carry out a detailed condition inspection on at check-in, as damage to keys is not something we commonly encounter.
It is also important to put the amount of use of your key while in our possession into context. During a typical stay, our drivers would only need to use the key a small number of times to carry out the necessary movements of your vehicle. The key would not be in continual use throughout your stay.
The damage you describe is the plastic around a frequently used button having worn or broken through. Given that the vehicle and key are approximately 10 years old, we do not believe that the very limited number of times our team would have operated the key during your stay could reasonably account for this level of wear.
If you have a photograph of your key taken shortly before handing the vehicle over (date stamped) to us which clearly shows that the area was intact and undamaged, we would of course be happy to review this evidence.
We appreciate that the damage was noticed after the vehicle was returned to you, but this alone does not establish that it was caused by Cophall Parking. Without evidence demonstrating that the key was undamaged when it entered our care, and considering the extremely limited use of the key by our staff, we cannot reasonably accept liability for what appears to be wear accumulated through regular use.
We’re sorry that this isn't the outcome you were hoping for, but we have to assess damage claims fairly based on the evidence available.
Many Thanks,
Cophall Parking Gatwick
Once again I use Cophall Park & Ride &…
Once again I use Cophall Park & Ride & again the service is great. Friendly staff, efficient process & transport to the airport.
The on-line booking process is also quite straight forward too, no complaints.
31 août 2026
Réponse de Cophall Park & Ride Gatwick
We're delighted to hear that you consistently find our service great, from our friendly staff and efficient process to the transport to the airport. It's also wonderful that our online booking process was straightforward for you.
Cophall Park & Ride Gatwick
Good as always short time to get us to…
Good as always short time to get us to airport and bus was available within 15 minutes after our call to pick us even at the early hours of the day
7 septembre 2026
Réponse de Cophall Park & Ride Gatwick
We're thrilled to hear that our service was good as always and that we were able to get you to the airport quickly! It's wonderful to know our bus was available so promptly, even in the early hours.
Cophall Park & Ride Gatwick
Always park at yours as it’s all very…
Always park at yours as it’s all very well organised from booking taking delivery of car transfer to airport and pick up on return
22 août 2026
Réponse de Cophall Park & Ride Gatwick
We're so glad to hear that our organized booking, car delivery, and transfer services consistently meet your expectations. Thank you for your positive feedback! We appreciate you choosing us.
Cophall Park & Ride Gatwick
Réponse de Cophall Park & Ride Gatwick
Thank you for your wonderful feedback! We are so pleased to hear that you found our staff great and the booking process easy.
Cophall Park & Ride Gatwick
Easy access amd check in
Easy access amd check in. Friendly staff and super quick pickup.
21 août 2026
Réponse de Cophall Park & Ride Gatwick
We're delighted to hear that you found the access and check-in easy, and that our staff was friendly. We're also glad the pickup was super quick. Thank you for your positive feedback!
Cophall Park & Ride Gatwick
Great service
Professional, friendly & timely service. No issues dropping off car & collecting it (given that return flight was delayed).
5 septembre 2026
Réponse de Cophall Park & Ride Gatwick
We're delighted to hear that you experienced professional, friendly, and timely service. It's great to know that the drop-off and collection process was smooth, especially with your delayed return flight.
Cophall Park & Ride Gatwick
Great service
Perfect! Always use Cophall as we know our car is safely parked for the duration of our trip. The bus service is regular - every 15 minutes to terminals and the staff very professional. Upon return our car is ready to drive away. Would thoroughly recommend.
2 juin 2026
Réponse de Cophall Park & Ride Gatwick
We are so pleased to hear that you consistently have such a positive experience with us! Knowing your car is safely parked and ready upon your return is exactly what we aim for. Thank you for your wonderful recommendation!
Cophall Park & Ride Gatwick
Always easy to book and a good service…
Always easy to book and a good service provided….
29 août 2026
Réponse de Cophall Park & Ride Gatwick
We appreciate your positive feedback. We are happy to hear that you found our service easy to book and that you received good service.
Cophall Park & Ride Gatwick
Always a great experience here but down…
Always a great experience here but down one star this time as there was extremely muddy foot prints on the drivers sill and foot area.
29 août 2026
Réponse de Cophall Park & Ride Gatwick
We appreciate your continued loyalty and feedback. We are truly sorry to hear about the muddy footprints; we are addressing this with our team.
Cophall Park & Ride Gatwick
Réponse de Cophall Park & Ride Gatwick
We are so pleased to hear that you found our service to be courteous, professional, and friendly. Thank you for your wonderful feedback.
Cophall Park & Ride Gatwick
Réponse de Cophall Park & Ride Gatwick
Thank you for your positive feedback.
Cophall Park & Ride Gatwick
Recommended
Been using this service for years - always been smooth and reliable. Thoroughly recommend.
3 septembre 2026
Réponse de Cophall Park & Ride Gatwick
We are so pleased to hear that you've consistently had a smooth and reliable experience with our service over the years. Thank you for your continued trust and for thoroughly recommending us!
Cophall Park & Ride Gatwick
Very efficient and friendly
Very efficient and friendly
The toilet facilities could be better
27 août 2026
Réponse de Cophall Park & Ride Gatwick
We're happy to hear you found us efficient and friendly! We'll look into improving the restroom facilities.
Cophall Park & Ride Gatwick
All worked well
All worked well: arrival and departure. I was a bit concerned about bus waiting time but both at the departure and late arrival bus service worked well. Car was ready waiting. I’ve paid slightly more than use of public transport. Recommend for that price.
21 août 2026
Réponse de Cophall Park & Ride Gatwick
We are so pleased to hear that your arrival and departure went smoothly and that our bus service met your expectations. We appreciate you recommending us!
Cophall Park & Ride Gatwick
The ease of booking if not the price!
26 août 2026
Réponse de Cophall Park & Ride Gatwick
We appreciate your feedback regarding the booking process and pricing. We are always working to offer competitive rates while maintaining ease of service.
Cophall Park & Ride Gatwick
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