foodpanda Avis 

I placed the 1st order for Soon Heng Cake (Compassvale) via Panda App for $23.19 on 6 January 2024. I approved the Citibank payment on my phone App and says successful but when I returned to the Food Panda App, payment still shows pending and spinning, waited for quite a while, nothing happened. Then Panda App said waiting for payment so I cancelled order when it took forever, my card got charged the $23.19 later.

Then I tried to place 2nd order for Soon Heng Cake (Seletar Mall) via Panda App for $23.49 on 6 January 2024. Same thing I approved the Citibank payment on my phone App and says successful but when I returned to the Food Panda App, payment still shows pending and spinning, waited for a while, nothing happened. Then Panda App said waiting for payment so I cancelled order per App, my card got charged the $23.49 later.

The 2nd order got delivered 1st and the 1st order about 20 -30 minutes after 2nd. I contacted Panda customer on the website and chat with the lady. Lady apologised and said will feedback to the team. I told the lady I wanted a refund for the 1st order $23.19 that got delivered later, happy to pay for the 2nd order $23.49 that got delivered 1st . I explained that because of their App misleading that payment was not received resulted me having surplus orders. Lady said could not do anything else for me and exited the chat very quickly. Be careful when you use Panda for card payments, no way to get refund, the App has issues when it comes to payment.

Kept stalling and when questioned as to why a delay of 2 hours the immediate knee jerk reaction was to cancel order. Zero empathy towards customer. Avoid.

Another platform that leaves you stuck if the vendor can’t deliver for whatever reason. It really amazes me that we, the customers, are always expected to commit to ordering up front and have no recourse if the vendor decides not to porticoes the order for whatever reason. Maybe they are in a bad mood, oh what the hell, just don’t fulfil the order and cancel after two or three hours, leaving the customer empty handed. It’s all one way traffic and the customer doesn’t seem to matter at all.

It’s a complete scam, Foodpanda Singapore is by far the worst delivery service in the country. There are missed items which they refused to refund - this is literally a theft. Terrible experience, they are simply scammers.

Theif, Foodpanda is literally stealing from people. Worst experience ever, they scam people with refund status in the order history and they change it as soon as you chat with them. Never use them. Not secure.

Foodpanda is an interesting delivery service, but the delivery time itself is quite long, and also after canceling an order the money is not refunded immediately, sometimes it can take a couple of days.

Not able to deliver on time and yet cannot cancel???? This is daylight robbery. Not fit to be in business if cant keep to the delivery time!!!!!?

Terrible service, got my order wrong and tried to strongarm me into getting half the amount I paid then the other half a 2$ vouncher that only last for just one day. Unacceptable, go use deliveroo or grabfood instead.

Best guidance for riding app and good payments jobs

2nd time in a row an item is missing in my grocery delivery and when you indicate what happened to the customer service, their only reply is: "sorry we can’t refund". Then no help at all anymore. After exactly same thing happened again it looks like a pattern. So I’ll not order there anymore since all the time items are missing and also they really have the worst customer service I've ever experienced.

Ordered $150 worth of Starbucks food and beverages and pre scheduled for a delivery with specified instructions on who to contact. The driver decided to dump the order at the back gate of a school where nobody will ever find it and left without contacting the person. The food was left there for almost 2 hours and it turned bad. After speaking to Food Panda, they denied their bad service and push away all their responsibility and refused to provide any remediation or refund. The agent ended the chat abruptly and denied all responsibility of bad services. All they said is we will feedback internally.

We had ordered from Saladstop on 10-Sept lunch time. The rider reached our home with completely wrong order. Rider reached out to their service team - but got poor response - he chatted with them 4 times with no proper response - this is to their own rider!! Finally he left taking back the food items as undelivered. When i reached out on chat after great difficulty, the customer service person was extremely rude and refused to provide any refund saying that they can't do anything at all. We finally posted on social media and a person reached out to chat again. We again provided receipt showing wrongorder details, and also photo of wrong order items, and they kept pushing pack on flimsy reason. Needless to say their response is poor and no refund has been done till now. Best to avoid food panda for any ordering, much worse than other delivery apps with poor customer service. If possible, would have given them 0 star.

System glitches and the worst customer service I have ever encountered. Grabfood way better in quality of service and the attention they pay to customer needs. Today is the last day I use this app after yet another VERY rude encounter with their customer support. The restaurant added eggs to my food even after I clearly mentioned not to do so because I'm very allergic to eggs. After messing me about for 3 days, saying the food has not been delivered on their system so they can't address it, Foodpanda claim it is not their responsibility so I should go speak to the restaurant instead and then left the chat.

They obviously don't care about their service, seeing how low their ratings are here.

I placed an order for a home delivery from McDonald on National Day, however, had to cancel after placing the order. Till now, I had not received my refund. I had feedbacked twice to their online chat, but it did not seem to be effective.

The company with the worst customer service I have ever encountered.

My delivery was a no-show and marked as delivered. Took me 6 hours to argue with the bots at their customer service to get my money back. They did not have any helpline and you could only text using their messenger. They will reply with template answers and beat around the bush, hoping to tire you out.

In the end, the refund was in Foodpanda credits and I was forced to use their services again, even though I paid using my credit card.

If you still want to use their services, REMEMBER TO SELECT CASH AS PAYMENT METHOD. Or else you will waste the next few hours of your time trying to claw your money back.

Shops on the app say free delivery. Yet foodpanda still charges for it even if u hit the min spend.

Also the pandapro gives u free delivery for $30 minspend.
Grab does the same for $15 min spend.
Foodpanda has lesser food selections for me as well.

Overall just an inferior product, at the very least compared to grabfood.

I would like to share this out to advice that please be prepared that what experience you will have if you are foodpanda user but haven got this experience before...
I did checked with help center regarding the delivery fee as i can see my apps was showing that pandapro subcriber entitled free delivery, somehow when i was about to check out, the system shown i would need to pay for the delivery fee and even higher ( thought of non peak hour ), so foodpanda help center staff asked me to proceed with the order but do come back with them with the charges occured, and i proceed then...
After the order completed, i went back to the help center, they refused to refund me for the delivery fee and saying that "the restaurant dint participate in any promotion of free delivery", i told them i checked with the staff before i place order, and proof them our conversation , but they just ignore me and keep repeating on the same excuse !
Ended up they just end the chat box and never even solve the problem ! I started another chat, they still repeating the same thing they did, finding excuse, ignored my word and close the chat ! I have more than 10 times experienced that help center ended my chat without solving any problem! Everytime they would just apology and said that give a chance for the improvement, but what they have been improved all along? They even no longer have email support, what you face will just go to their lousy help center...They wont bother any complaints and feedback now as they thought their business expanded..
I never have any bad experience with other delivery platform seriously, i wish i could attach the photo here to proof that how terrible they are...

A 120 baht voucher disappeared from my account after winning it. I told “Phutidda M.” at customer support, and her suggestion was to turn off my phone and reinstall the app. She offered no customer support, and was rude and completely avoidant of the issue. She should not be communicating with your customers, and as a customer who has spent tens of thousands of dollars on Food Panda, this experience is shameful and embarrassing to your company. All links with the customer support agent I have been screenshotted. Please follow up with the customer support agent, whose service has been terrible, and follow up with me based on this review and experience…

Screenshots of the conversation have been recorded and can be shared.

Rider left the grocery outside lift loby
I have ordered grocery from foodpanda
The rider put the grocery outside the lift lobby ,didn't intercom my unit , and said it is delivered ,when I saw the picture of proof where they delivered, I quick went out to check,the item didn't there.
And foodpanda help center said can't help cos rider said delivered.
Tonight my soup really only soup no ingredients