foodpanda Avis 

Pre-ordered food from foodpanda at 10am to be delivered at 1230pm. However, food was not delivered even until 130pm. Wrote in to check on the order only to realise rider just picked up the order. Customer service staff told me that food will be delivered by 2pm. However, food was not delivered at promised time. Customer service staff closed the case without resolving the issue. When i messaged the rider directly, he mentioned that he needs to deliver 2 more orders in another neighborhood. This is very ridiculous. If foodpanda is unable to fulfil the order within stipulated time, do give an honest answer so customer can decide whether to cancel the order. This is better than having the customer wait for 2hrs only to have to cancel the order in the end. The customer service staff also did not offer satisfactory service recovery and closed the chat without resolving any issues. This is very irresponsible of foodpanda. Foodpanda should review how they assign delivery riders and re-train their customer service staff on how to respond to cases like the above.

Decided to subscribe to their foodpanda “pro” option which supposedly gives unlimited free delivery over a certain value and extra discounts. Discovered that the free delivery is completely misleading by comparing orders with a friend where they actually got free delivery automatically from the restaurant over $25 while i was paying $6 delivery for same order on “pro”. Raised this with their chat system and while i was trying to explain the situation the guy just says they can’t refund my subscription (paid less than an hour earlier) , said “I am ending this chat now” and cut me off. so rude. Don’t be taken in by their pro-motion. Don’t use them. There are better options. I am now stuck with “pro” for a year. This is such a dishonest business.

Update - they did it again - tried out pro with a restaurant offering free delivery and a standard 30% off for orders over 30$ - guess what - they automatically apply the free delivery - yippee - but then you can’t get the 30% off which normally applies - so $5 down on a $30 order by buying pro! And customer service he say ***** off. What a bunch of scammers.

BEWARE!!!!

FOOD IS COLD OR DELIVERY IS CANCELED LAST MINUTE.

This is happening more and more often now. Delivery rider goes around the neighborhood delivering several orders so more likely than not your food will arrive cold.

Then during rainy weather for example they will suddenly cancel your order LAST MINUTE at a time the food was already supposed to be delivered making it incredibly hard to order elsewhere.

FOODPANDA, you have horrible customer service! Advise to use Deliveroo instead, cheaper and much more reliable!

The food panda is ridiculous. Type vegetarian food, all the Indian and malay food varieties are reflected. Kindly improve yr app.

Unable to refund my amount from panda pay back to my credit

Also their panda pro sucks, wasted my money on the subscription but it is CHEAPER to purchase food without panda pro...

Stealing from their customers! Ordered an item from them, was never delivered yet ZERO resolution was provided.

Terrible experience - missing item and nil refund
Terrible experience. Ordered from panda mart, and one item was missing, then took a few emails for them to agree for a refund. A refund which I've never received (they insisted that they will send this to Panda wallet although I've requested to my bank account, as I'm not interested to use their services again after this experience). Today (28/12/2022) already more than 20 emails exchange with their CS and nothing, I keep getting auto replies saying that my case was resolved. They don't even read the email content nor review attached screenshots clearly showing that I've $0 balance in the PandaWallet, showing nil refund.

To Panda, please resolve this before I take it further, it is nothing about the money (more than happy to donate my refund and much more), it's about crossing a red line and fraudulent concerning actions by your team and company, my case number below for your reference.

Case no. 239466657

Ordered 3 items....but in the system the order was changed to only 2 items only!!! End up i have to pay for the small quantity fees....altogether $5+ this is the same just like a SCAM. Sorry, i've uninstalled the app. Not supporting such business anymore!!!

They won't let me use my pandapay but I already topped up a thousand +
They won't refund and won't let me use my money to order. What kind of service is that? Agent is 100% not helpful.

My ordered was stated arrived but did not received, only to found the proof of delivery was gone to another blk in the same condo. Our condo shares the same unit number only different block name hence sometimes confusion between riders and I understand. BUT when I turned to customer service to ask right within 2min of stating "delivered", this Miss Sofia A doubt me as if I do not know which one is my own door (I state i do not have a white door gate so obviously it's not my house right? ) She insist there will be no refund since rider delivered "correctly". So I asked her does she expect me to find my own food from all the 10 blocks since she did not answer my qn if the rider is able to deliver to my unit back. WOW surprise!! she ended the chat. WOOWWWWWWW love your service to the max manx. I take orders everyday and is a regular customer and this is what I get? sorry no more foodpanda ever. I regret not hearing other friends who had boycott it. (the end of the day I took a video from my house leaving for the foodhunt among the blocks and finally found my food. wowwww so fun right? asking someone who is sick to find her food order in random blocks like detectives.)

Deeply hope your HR do some proper hiring work and do good training to the customer service. You lost your most regular customer.

You should consider hiring someone who knows how to set up a CRM system....

Ordered sushi through the platform earlier and got double charged and also an extra portion of food that I didn't ask for due to their system error. Emailed to inform them about it and request for a refund, and all the customer service staff (3 of them in total) could say is they can't refund me cos I have received both orders and that I should double check my orders next time. Wow. Just wow.

Never used the company!!! I ordered the food half a day ago yesterday and the delivery was 1st got delayed and finally got cancelled after waiting for 1hr. When I reached out to their CS team for help, they first said they couldn't do anything then the final person, Aisha from their service recovery team, that I spoke to even hang up the phone before the issue was resolved. The money that they refunded went to their e-wallet instead of your credit card meaning you need to spend in order to get back your money. What an acceptable arrogant company!!

Few orders were placed and paid but the restaurants cancelled the orders due to rainy day or late order. The paid amount was credited back to Pandapay account which I wasnt able to utilize it everytime I clicked on the balance amount, so I just leave that aside until today when I check the Pandapay account, the amount can no longer be found :(. I liaised with Food Panda help desk and the customer service simply asked me to restart the app, the phone or reinstall the app. The issue is simple, the money is not in my Pandapay anymore. Food Panda should take the responsibility to arrange their technical team to check instead of just leaving it to customer to sort things out. I am a regular customer of Food Panda over these few years and thousands of dollars have been sent. This help desk left me very disappointed. I have since deleted all my payment account and will not order from Food Panda any longer. Terrible customer service.

I ordered from food panda. I realised that a packet of rice was missing and I used the help Center to report the missing rice. No help was given. I asked to be referred to the management team. The management team representative emailed me, and told me that they are unable to process a refund. The chicken rice was less than a dollar. But I guess foodpanda would rather cheat their customers for this tiny amount and receive this one star rating here.

I placed to order chicken main dish but it became egg main after payment. The problem is we can only confirm the order after payment. The order was somehow changed by the system. Can’t we review the order then make payment?????? Check with customer service, take so long that restaurant is preparing the food… useless app and customer service response to react to situations..never using foodpanda again even if offer is more attractive than others

This app is ridiculous. Always missing orders. The min order fee is way higher than grab ubereats and deliveroo. They didn't even want to refund. When asked they say its not their policy. Good luck to you if you want to try the app.

foodpanda can be useful platform to order food. But it can also suddenly cancel the order and the customer service is poor

Stay away - deliveroo is far superior when it comes to range of restaurants and customer service.

Very bad customer service. Tried registering for an account but phone number was taken. Multiple agents handled the same case and kept asking me the same questions over and over again. The issue is just that someone used my phone number to register for an account and I need to claim my phone number back, but they did not even attempt to help me with that and just tell me to register with another phone number (this is my ONLY phone number). The agents gave generic replies and even ask me to provide order ID??? What a joke hahah food panda can't even handle this right. Guess I can never (and never will) use food panda LOL. Cant imagine contacting customer service for an order problem in the future if their customer service is already so trash at account registration. Super bad experience even before I make my first order!!