To be fair and just, I have to say the jersey has unexpectedly arrived this afternoon. Communication has been poor though all the way. I would say if they improved on this, the difference would be... Voir plus
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Ive order a cycling shirt on the 27 Aug and delivery was planned for the 9 of September, they say that they attempt the delivery but with no one home, sure everyone is working, could’ve left it in t... Voir plus
Order placed and notification given of shipping. Courier advised goods were too large to be delivered (one cycling top) so were returned by them. Courier then says likely lost. I contacted Granny Gear... Voir plus
Similar experience to many. No notifications of order being processed. No replies to on line customer contact form. However. Product arrived in time scale given and seems of good quality.... Voir plus
L'entreprise a répondu
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Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 23 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Terrible company..
Terrible company... Do not order anything, don't reply to E mails and I ordered a top 24 days ago and it still hasn't arrived, total con
Zip broke before I even got on bike- no response to request to return
Waited nearly 3 weeks for delivery, then when it arrived the zip was broken.
Have filled in an online return request, sent emails to 2 different addresses and tried to contact via social media - but have had no response from any.
Don't buy from here, I suspect they are about to go bust, have written my money off.
Shocking service think it’s a con no…
Shocking service think it’s a con no communication at all
Wish I’d read these before ordering
Wish I’d read these before ordering. GG did appear to be posting from the UK but clearly not. Have emailed but no response. Not looking good a week on from ordering.
Money taken
Money taken, but no products received. I have tried many times to get a response from the company without success.
Avoid this company. Probably a scam.
Everything comes to those who wait....and wait.
The jersey was delivered late. It took about a month from placing the order to receiving the goods. So patience is required. The quality of the jersey seems fine, although I haven't washed it yet. Follow the fitting advice on the website. It is snug, so I'm glad I didn't go for the medium!
My new jerseys fit great and are super…
My new jerseys fit great and are super comfy. Great customer when I had to get a different size.
I love the cycling jerseys from granny gear
I've been buying cycling jerseys from granny gear for awhile now I'm always happy with the colours size is always perfect feels comfortable on an value for money is always good I'd rather from granny gear than the other expensive cycling sites, so I'm always happy with what I receive 👍😁
Good gear but bad customer service
I really enjoy these cycling tops. They are good quality and hold up well. A few downsides- shipping takes a very long time. Also, little to no customer service. I recently needed to change something have emailed multiple times and have received zero response.
AVOID THIS COMPANY
I think this company is a scam. No activity with any orders and absolutely zero response to any my emails, social media messages etc.
Don’t waste you money or your time. Shop elsewhere.
Great value for money
Great value for money. Super designs. Great quality. I have washed these tops numerous times with no fade, no bobbling or lose of structure. My husband always has positive comments when he wears one on his cycle rides. Will continue to purchase and recommend.
Cheap, rubbish from far east.
I would not buy anything of this company again after making the mistake of purchasing a cycle Jersey from them. When it finally arrived I was amazed at how rubbish it was made. Stitching under the arms was diabolical & had an overwhelming look & feel of a cheap Chinese effort! I can't even be bothered returning it for a refund because I'd have more chance of winning the lottery. I'd give them no stars if I could the rotten philistines. Stay well clear of these & purchase a well known brand you'll thank me for it.

Réponse de Granny Gear
I have placed an order end of March
I have placed an order end of March. Have send numerous emails but nobody is replying.
Is this company maby a scam?

Réponse de Granny Gear
Cycle Top
I have been e mailing now for weeks I have still not received my order number 14773 a cycle top no reply to numerous e mails no top delivery. I DOUBT I will see my money back either do not use. SCAM would you care to comment Granny Gear and if not going to deliver tell me how I get a refund ??

Réponse de Granny Gear
Had exchange approved for a larger size…
Had exchange approved for a larger size and returned my item over a month ago. Have tried every contact means possible, but no reply. Likely forfeited the cost of postage to send it back but hopeful I can get a refund through PayPal for the shirt.
Wish I'd read reviews before placing…
Wish I'd read reviews before placing order. No idea where my order is, no response from company!

Réponse de Granny Gear
Poor communication and still waiting for order....
I ordered a cycling jersey over 6 weeks ago, but it has not arrived
I have contacted them twice with no reply.
I would like to know what the situation is, Please.
I read the reviews AFTER purchasing
I read the reviews AFTER purchasing and thought I'd waved goodbye to £32.99 BUT, I contacted them after not receiving a confirmation email and I got a very prompt, polite reply and the shirt turned up a few days later. No complaints here. Good quality and very communicative customer services. Thankyou!!

Réponse de Granny Gear
I was forced to put 1 star or I…
I was forced to put 1 star or I wouldn't be able to write this review. DO NOT BUY FROM THIS ONLINE STORE!!!! I made the mistake of not reviewing the trust pilot first. If this company doesn't ship items in the first 7 days, you will not receive an update on your items and won't respond to the message. Why have a contact button? This is a waste of my money and time.
Waiting a month - no communication
Order placed on 7 October. 31 days later (7 November) and it's not even been dispatched. They claim items are usually delivered in 10-15 business days (2-3 weeks), but at peak times can take 30 business days (6 weeks!). I don't think October is "peak period" for cycle clothes. This is a nonsense. Emailed them a week ago for an update. No-one responded. This is for a teenager. He'll have grown out of it before it arrives.
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