Lexhaminsurance Avis 

Very competitive

Got a call back.
Great to speak with a lovely operator.
Very helpful.

The insurance was quick and easy to set up. The prices and the excess were very high. Especially the mandatory excess.
Also there was only an option to select 'Garage' in terms of where the vehicle is to be kept. This is a bit of an error trap as my 'Garage' is of steel construction but the definition in the policy is of brick or concrete only. So I will now have to phone up and correct this. If there was an option to select 'Secure and Locked Container or Shed' or if they broaden the scope of what a 'Garage' is as defined in their policy that would be an excellent improvement.

Good company to deal with

Nothing to say about their pricing but they lack in communication and customer service. Requested a call back to inform I had a personal issue and that the scheduled payment for the current month will be slightly delayed: never received this call. I had to to call them and wait 50 minutes to get someone to help me with my query. And still didn't solve my issue, but actually tried to charge me the extra fee for not making contact and telling them they were not able to call because busy: promoting a service and not providing it is quite the down. Person on the phone also rude.

Asked for a call back on the app, got one the next day! Called the claims centre who were happy to help with an ongoing claim even after my policy was cancelled due to a clerical miscommunication. Wait time for phone call to LG who handle claims for Lexham was really quick

Got my insurance for my new moped. Good value and instant cover. Very happy with service.

Cheap insurance. Don't bother trying to call or email unless you like listening to hold music for hours on end.

Randomly decided to push an increase to my premium and threatened cancellation over a voicemail, tried to call back but nothing.

If you can afford it go elsewhere!

Friendly and easy to deal with over the phone. Good price point for my insurance quote. Many Thanks

I would like to share my experience with this insurance company.

On the 26th, I took out an insurance policy for a vehicle I was planning to purchase. Unfortunately, the vehicle was sold before the purchase could be completed, so I no longer needed the insurance.

I contacted the company on the same day to cancel the policy, but nobody answered my call. I tried again the following day, and once again received no response. I also sent emails requesting cancellation, but I have not received any reply.

As an alternative, I used the cancellation option available through their website/account portal and submitted my cancellation request there as well. Despite this, I have still not received any confirmation or communication from the company.

The policy is due to start on the 3rd, and I am concerned because I requested cancellation well within the cooling-off period and less than 24 hours after taking out the policy. However, the complete lack of communication makes me question whether they are intentionally delaying the process until the policy starts.

At this point, I do not know what is happening with my cancellation request because nobody responds to calls or emails. This has been a very frustrating experience.

Based on my experience so far, customer service has been extremely poor. The company is not cheap, yet the level of support and communication has been far below what I would expect. I hope they improve their customer service and respond to customers in a timely manner.

Absolute waste of time. On hold for 40 minutes for somebody to answer and put me through to the wrong department. The other person that answered after another 30 minutes just didn’t seem to want to deal with anyone today and hung up. Then they dialled me again and quickly hung up without even giving me a chance to answer, just like they only did it to log a callback as proof.
All of this would’ve been avoided if their website allowed me to complete my purchase of the quotation obtained.

The worst insurance company I have ever dealt with. 3 hours of my week wasted waiting for someone to answer a call. I then sent an email and no reply. How do you expect to get anything resolved if you dont answer your phones.i suppose its easier to cancel and then charge for the cancellation. Absolute con!

Had to contact them several times over time as it took me a while to get the perfect bike. Every time I found them very helpful and polite, helping me a lot. They were excellent. Although I do agree with another review as I also found it difficult sometimes to contact them but my overall experience was excellent.

Went on their site because i heard they were good. Jumped through all the hoops to get a price and at the end it asked when did i want the insurance to start. Then it told me it can't be longer than 30 days.
great work. So i decided to lose a few days and set it to start 3 days earlier.
My existing insurance is £350 TPO they wanted £1000+ for the same bike im 47 with 10 years no claims. I will get a quote elsewhere in a few days time.
Why not ask the renewal date at the start?

Awful company, would never use them again. They never answer the phone and even when you email them you rarely get a response. Been trying to change my payment date for 5 months and no help. They are awful

Absolutely terrible service good luck if you want to speak to somebody if you’ve got a problem because they call centre doesn’t answer the phone you’ll be on hold for absolutely ages absolutely terrible service go elsewhere and pay a little bit more worth every penny.

I have been driving for 44 years and this is the worst insurance company I have had the misfortune of dealing with and the first company I have cancelled a policy with.I took the policy out on the 24th March they asked for all these documents to be loaded onto there portal which I did the same day 2 weeks later I got a rude email stating that if I didn't send the documents my policy would be cancelled so I sent them again on there portal and also emailed them and asked for them to acknowledge they had received them I got emails welcoming me and about if I needed to make a claim.but nothing saying they had got the documents so I assumed everything was OK oh no 2 weeks later got another rude email saying they wanted more documents and if I didn't send them the policy would be cancelled I was so annoyed with them I got a quote from another company so I went with them and cancelled the policy with these I had paid the premium in full £330 I received back £99 after just over a months cover absolute rip-off no communication with customers all they do is theaten to cancel policys

Is anyone answering emails in lexham? Sent numerous emails tried calling every telephone number & not getting any answers just rings then goes dead tried numerous numbers? Requested a call back and no one called getting annoyed now!

Completed a year policy with no issues. Purchased via comparison website, never needed to make any changes to policy.

After 10 days of requesting proof of NCB I have not received a single response on this simple task. This is despite 4 emails directly to the address detailed on their website for requesting proof of NCB. Using their website's contact system, and using chatbot to try and request it.

My nee policy is now at risk because I do not have the NCB I should have. Today I will call but from other reviews I'll need to free up hours to get through.

Literally non-existent level of service having had zero response.

Im so happy with Claudia service she is so helpful and very professional.