Difficult to get hold of. Don't return calls at time requested and don't answer emails promptly. I can't change insurance provider due to my bike but insurance was I suppose competitive and when y... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Not the easiest of Insurance to speak too , numbers Invalid, Then waited 45 minutes no answer. Only Renewed policy as was much he same price as last year, and saves chasing up your no claim proof to m... Voir plus
L'entreprise a répondu
Man on the phone was very good and read all the necessary information like terms and conditions and police details. Was very clear and if i needed him to repeat anything he did
L'entreprise a répondu
Good value insurance but I am doubting they are even still in business! Phoned multiple times ar different times of the day, no answer. Emailed requesting advice, no reply. Insurance hasn't yet expire... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Lexham Insurance is a specialist insurance broker providing motor insurance solutions since 2000. Starting as a dedicated motorcycle, scooter and moped insurance broker, we are proud to offer a wide range of insurance schemes for riders across the UK. From learner riders and commuters to delivery riders, electric motorcycles and adventure bikes, our products are designed to support a broad range of riders, vehicles and insurance needs. Over the years, Lexham has evolved from a specialist two-wheel insurance broker into a broader specialist motor insurance business. Today, our insurance services include motorcycle, scooter, motorhome, campervan, quad bike and commercial vehicle insurance. Based in Norfolk, our team supports customers across the UK. We value the feedback shared through reviews, which helps us continue to develop our products, services and customer experience.
Coordonnées de contact
Royaume-Uni
- www.lexhaminsurance.co.uk
3,6
Moyen
2 k avis
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Easy use of the auto mated systems…
Easy use of the auto mated systems navigating through the pages to quickly complete my application
11 août 2026
Réponse de Lexhaminsurance
We appreciate your positive review.
Your price was amazing all done…
Your price was amazing all done online not a single problem very happy with my price
6 août 2026
Réponse de Lexhaminsurance
We appreciate you taking the time to leave a review.
Extremely frustrating experience with…
Extremely frustrating experience with Lexham Insurance – appalling customer service
I sold my vehicle and have been waiting for my refund, but trying to get any response from Lexham has been incredibly frustrating.
They issued a cheque to an address where I no longer live. I have already informed Lexham that I am no longer in the country and therefore cannot physically receive or use a cheque payment. I have explained that I simply need the refund transferred to my UK bank account, yet I am still having to chase them to get this resolved.
Thankfully, they have at least stopped the original cheque, but everything since then has been unnecessarily difficult.
What I find particularly surprising is that, when I originally paid for the policy, Lexham presumably had the relevant payment/account information on record. Yet when it comes to refunding money that is owed to me, I am apparently being told that they cannot simply use the payment details or account information they already have and instead I have to go through a separate process over the phone.
If there is a legitimate reason why they cannot refund the money using the original payment method or existing account details, then they should at least clearly explain this to the customer and provide a practical alternative.
Instead, I have been left trying to sort this out while out of the country, and I am still making international calls at my own expense to try to get someone to deal with it. To make matters worse, they are not even answering the phone.
Apparently, the only way to arrange the bank transfer is over the phone. In 2026, it is frankly ridiculous that something as straightforward as changing the refund payment method cannot be requested or arranged through their own website.
I have explained the situation repeatedly. I have told them I am overseas, explained that I cannot receive a cheque, and provided the obvious solution of transferring the refund to my UK bank account. I have even gone to the trouble and expense of making international calls — and still cannot get anyone to answer and resolve the issue.
I am simply trying to receive money that is owed to me. Why Lexham has made this so unnecessarily difficult is beyond me.
The lack of communication, failure to answer calls, and complete lack of flexibility for an overseas customer is extremely disappointing.
This has been a very poor customer service experience, and based on what I have experienced, I would seriously think twice before using Lexham Insurance again.
11 août 2026
Avis spontané
Réponse de Lexhaminsurance
Thank you for your review. We apologize for the difficulties you have faced when trying to reclaim this refund. We can see that you have since had contact with ourselves regarding this issue. We hope that this has resolved the issue. If you do still require assistance, please reply with a suitable time and we can arrange for an agent to call you. Alternatively, please email enquiries@lexhaminsurance.co.uk with any additional information.
Charged twice!
The app crashed out at the purchase payment final section, I didn’t get a notification to tell me if the purchase had been successful or not . I assumed it hadn’t been processed correctly so went through it again, where it didn’t crash and was successful this time, I received a notification to tell me it had been successful. I later checked my bank app to discover that the first transaction had also been successful and I have know been charged the full annual price of £312.14 twice. I tried to contact you last night via the contact number but was on hold for over 45 minutes until the lines closed. I have now sent you an email but will apparently have to wait up to 48hrs for a response and for my refund to hopefully processed and returned. I can’t really afford to be out of pocket and need the refund asap. Not a great start.
10 août 2026
Réponse de Lexhaminsurance
Thank you for your review. We apologize for the inconvenience experienced. We have arranged for an agent to call you and discuss this as soon as possible.
Good communication
Good communication, easy process, value for money, being a motorcycle insurance specialist.
10 août 2026
Réponse de Lexhaminsurance
Thank you for taking the time to leave a positive review.
Good 👍 good thank you and your company…
Good 👍 good thank you and your company good thank you and you are very good evening
10 août 2026
Réponse de Lexhaminsurance
Thank you, we appreciate your feedback!
For me it's the best insurance company
7 août 2026
Réponse de Lexhaminsurance
We appreciate you taking the time to leave a review.
Réponse de Lexhaminsurance
Thank you for your review, If you still require assistance with this, please advise of a suitable time, and we will arrange a callback for you. Alternatively, please email enquiries@lexhaminsurance.co.uk with any additional information.
Réponse de Lexhaminsurance
Thank you for your positive review.
Lexham insurance quote and form filling
Easy quick process pricing easy to understand but confused about how in one day the quote was £70 more with the same information given
6 août 2026
Réponse de Lexhaminsurance
Thank you for your review!
Réponse de Lexhaminsurance
We appreciate you taking the time to leave a positive review.
I didnt like the lexham app as it is complex
27 juillet 2026
Réponse de Lexhaminsurance
We apologize for the difficulties you have faced when using our app. If there is anything we can help you with, please let us know. Alternatively, please email enquiries@lexhaminsurance.co.uk with any additional information.
Get what you pay for! Don’t pay out
Get what you pay for!
If you want cheap bike insurance there perfect just pray nothing goes wrong because they don’t pay out of your bike gets stolen.
1 août 2026
Avis spontané
Réponse de Lexhaminsurance
Thank you for your review, I apologise for any inconvenience cause, please email the claims team on claims@marble-arch.uk for further assistance as this is not an aspect we can assist on.
Kind regards
Lexham Insurance Consultants
Thank you for a great service i will…
Thank you for a great service i will recommend you to everyone
4 août 2026
Réponse de Lexhaminsurance
Thank you for your feedback, we are glad you had a good experience.
The person I spoke to on the phone was…
The person I spoke to on the phone was very thorough polite very helpful and yes I've got a great quote for my motorcycle
3 août 2026
Réponse de Lexhaminsurance
Thank you for your review! This feedback will be fed back to the operator.
Very good ok
4 août 2026
Réponse de Lexhaminsurance
We appreciate you taking the time to leave this review.
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