Lexhaminsurance Avis 

Price was really cheap and easy to set up highly recommend

That was very quick and easy

This company helped me a lot with insurance

I’m an 18 yr old apprentice who loves to ride motorcycles and you had the best offers and facilities that suited me! Thank you (also very straight forward)

Helping customer service

It's good competitive but not pocket friendly thank you for your support

Reasonable price, speedy transaction and friendly assistance on the phone.

Pretty decent.

Now I am going to be completely real. I have used Lexham a couple of times, and honestly, they sometimes pull through with good insurance quotes.

The problem with these guys, especially in the last year, is the lack of communication and support for their customers.

I have probably sat on hold for an accumulative four hours just in the last week. It’s ridiculous. It’s as if no one works there, or all the employees are just messing around and not doing their job....

if you like me require phone help good luck and don't even try. I have left a complaint but no response I have now cancelled all my policies with them and will choose not to work with them going forward.

ridiculous.

Utter disgrace twice I have tried to insure my bike they are the only company that will at the moment and twice they have cancelled it costing me money not them over £2000 to insure a scooter it takes an hour to speak to someone that’s me ringing at 8.30 when they open how can they be that busy then you get through and all they say is I can’t hear you I can’t hear you so they hang up one big joke of a company

Very good value quote and easy to use portal. Also very helpful and kind customer service when I realised I’d made a mistake on the form 😁

Very helpful got me a quote right away after several company’s couldn’t

Never had any issues with them, they've always responded and resolved any issues of concern since I have been with. Polite and knowledgeable customer service. I fully recommend with a five stars.

Fully comp and didn't even pay out any amount near the bikes value. Everything was sent in that they asked for. Bike was stolen. Lost transport for work for months and this company even though taking ridiculous amounts for fully comp insurance do not look after their customers and fight any genuine payout... AVOID alot more better insurance companies that look after their customers when needed! The payout won't even cover a bike at anywhere near the same value as the one that was insured! Quick to take money, promise the world and when it comes to a genuine claim do everything to shit on you. Avoid!!

Absolutely shocking they use a company called marble arch if you claim

Grandsons motorbike with only 6500 miles on the clock, it's worth to replace is 4k they paid only £2600 we raised a complaint they kept asking for us to provide the same bike for sale with the same milage, as it's low mileage we struggled, but eventually sent in three, one with 4k miles one with 9k one with 10k they insisted it must be 6500
So we appealed complained they came up with an excuse saying we haven't provided a receipt of purchase
They never requested one, they asked for two keys the receipt for the disc lock v5, NO RECEIPT REQUEST
ABSOLUTE CON
we contacted lexham they don't answer emails as Marble Arch deal with customers after they've taken your money, they ignore you
My Grandson has lost his transport to work & not recieved the fully comp pretection he paid for
Nothing for extras no hire bike absolutely nothing
Be warned they must do this as common practice

I notice lexham have replied with a email address
I've emailed a few times and not received any response whatsoever, so find this pointless
Lexham what can you do? Absolutely nothing he paid for a service he hasn't received

Good insurance company!

I have been trying to contact Lexham Bike Insurance since the beginning of July due to becoming unemployed and not being able to afford the monthly payments at the time. So I wanted to speak to someone at Lexham about what to do, and what my options are. Then the next thing is, the insurance has been cancelled via a document uploaded to my online account. No contact about this, nothing.

I cannot get through on the phone using the numbers on the website, as it just cuts off whilst waiting. I have also sent a message via the online contact form and still no response. Online chat is useless as well.

Why is nobody answering my calls or emails, as I need to speak to somebody urgently about my bike insurance. It has been going on six weeks now without being able to get through to speak to anyone at Lexham

The are very good