I spoke to a lady named Halina, she was very professional, polite , and helpful. When you’re experiencing financial difficulties and have no way to resolve the situation, if you speak to a person that... Voir plus
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Lisez les avis des autres
DO NOT BE FOOLED BY THESE CROOKS! Like the title says, this company is chasing me for a few hundred pound debt which is over 20 years old. The debt was called a loss by the company I borrowed off a... Voir plus
L'entreprise a répondu
Hugh was very helpful. I am suffering with mental health and everything has been very daunting however speaking with Hugh today going through everything the care and empathy he showed made my experi... Voir plus
L'entreprise a répondu
The advisor, Sruh, was incredibly kind, compassionate and understanding. Despite discussing quite emotionally taxing topics he was still able to guide me to next steps, and held the space for me as ne... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Opos is a leading provider of debt collection and BPO services in the banking, utility, telecoms and retail finance sectors. We provide consumer and commercial collections expertise to a number of Key Clients within the United Kingdom, from our state of the art service centre in West Dumbartonshire. Founded in 2008, Opos has grown from strength to strength in what is a highly competitive and stringently regulated environment through a continued commitment to excellence, development and an ethical approach to collections. We are authorised and regulated by the Financial Conduct Authority. We are members of the Credit Services Association as well as founding members of the Scottish Compliance Forum. Opos is proud to be a leader in driving best practice across the financial services industry and our tailored approach to each of our clients ensures that the best outcomes for them, and their customers, are at the forefront of every decision we make.
Coordonnées de contact
Meadowbank Street 15, G82 1JR, Dumbarton, Royaume-Uni
- 0141 428 3990
- general@oposlimited.com
- www.oposlimited.com
4,3
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Was really nice gay and he was very…
Was really nice gay and he was very understanding thank you
27 août 2026
Avis spontané
Réponse de Opos Limited
Thank you for your lovely feedback! We’re really pleased to hear that the agent you spoke with was friendly and understanding, and that they were able to help. We really appreciate you taking the time to leave us a review.
Donna was an absolute angel she gave me…
Donna was an absolute angel she gave me all the information I needed and more. She’s a credit to the company thanks for your advice and support ☺️
25 août 2026
Avis spontané
Réponse de Opos Limited
Thank you so much for your wonderful feedback. We’re delighted to hear that Donna provided you with all the information, advice, and support you needed. We’ll be sure to pass your kind words on to her — she’ll be thrilled to know that her help made such a positive difference. Donna is certainly a valued member of our team, and we truly appreciate you taking the time to share your experience
Shocking level of dishonesty
Shocking level of dishonesty, and then they put you on hold and cut you off, when you call back to complain they just fob you off. Disgusting behaviour
25 août 2026
Avis spontané
Réponse de Opos Limited
We’re very sorry to hear about your experience. We understand how frustrating and upsetting it must have been to feel that your concerns were not being listened to, particularly after being placed on hold and then disconnected.
This is not the level of service we expect to provide, and we take feedback of this nature seriously. We would appreciate the opportunity to look into what happened and address your concerns properly. Please contact us directly with further details of your experience so that we can investigate this for you.
Thank you for bringing this to our attention, and we apologise for the frustration and inconvenience caused.
The Lady Mellisa was very helpfull and…
The Lady Mellisa was very helpfull and Understanding helped with the Issue.
24 août 2026
Avis spontané
Réponse de Opos Limited
Thank you for your kind review. We’re delighted to hear that Melissa was helpful and understanding, and that she was able to assist you with your issue. We truly appreciate your feedback.
Outstanding help from two agents
Outstanding help from two agents, wanted to settle dad's electric, etc. Only disappointing thing is it taking TEN BUSINESS DAYS to reply back. I'm using email, not pigeon post. Ten days is a bit ridiculous to reply, especially as I wanted to pay this bill - someone please expedite and let me know when I can pay the balance?
21 août 2026
Avis spontané
Réponse de Opos Limited
Thank you for taking the time to share your feedback. We’re pleased to hear that the two agents who assisted you provided outstanding support while you were trying to settle your dad’s electricity account.
We’re sorry, however, for the frustration caused by the delay in receiving a response. We completely understand how disappointing it is to wait up to ten business days, particularly when you’re trying to make a payment and settle the balance. This is certainly not the level of service we aim to provide.
We appreciate your patience and your feedback regarding the response times. We hope the matter can be resolved promptly and that you’re able to make the payment without any further delay.
Réponse de Opos Limited
Thank you for your review.
Jillian was really helpful and…
Jillian was really helpful and understood my circumstances, finished the call feeling less pressured and really appreciated for her support and time. Thank you.
13 août 2026
Avis spontané
Réponse de Opos Limited
Thank you for your lovely feedback. We’re so pleased to hear that Jillian was able to understand your circumstances and provide the support and reassurance you needed. It’s wonderful to know that you finished the call feeling less pressured and well supported. We’ll be sure to pass your kind words on to Jillian. Thank you again for taking the time to share your experience!
Amazing customer service
Gillian was absolutely lovely when I had a complaint about another agent. Their professionalism and understanding was very reassuring and the information given was clear and concise. They are a shining light on how good customer service should be done
12 août 2026
Avis spontané
Réponse de Opos Limited
Thank you so much for your kind and thoughtful feedback. We’re delighted to hear that Gillian was able to assist you with professionalism, understanding, and clear communication. We’ll be sure to pass your lovely comments on to Gillian — it’s wonderful to know that their support made such a positive difference. Thank you again for taking the time to share your experience!
Christopher was absolutely lovely
Christopher was absolutely lovely. He was kind empathetic and willing to listen. I will deal and interact with him anytime. Keep on the good work.
12 août 2026
Avis spontané
Réponse de Opos Limited
Thank you so much for your wonderful feedback. We’re delighted to hear that Christopher was kind, empathetic and took the time to listen and support you. It’s lovely to know that he made your experience a positive one. We’ll be sure to pass your kind words on to Christopher, who will no doubt be very pleased to hear them. Thank you again
Connor was very supportive and non…
Connor was very supportive and non judgemental, kind and efficient. It made the call pleasant and we reached a quick conclusion and arrangement. He is an asset to your team, thank you EW
12 août 2026
Avis spontané
Réponse de Opos Limited
Thank you so much for your kind feedback. We’re delighted to hear that Connor was supportive, kind and non-judgemental, and that he was able to make your call a pleasant and efficient experience. We’ll be sure to pass your lovely comments on to Connor — we’re sure he’ll be very pleased to know how much you appreciated his support. Thank you again for taking the time to share your experience.
My experience was ok did find it abit…
My experience was ok did find it abit stressful but managed to get it sorted out and the help from the advisor was good
11 août 2026
Avis spontané
Réponse de Opos Limited
Thank you for taking the time to share your feedback. We’re sorry to hear that you found the experience a little stressful, but we’re pleased to know that everything was resolved and that our advisor was able to provide helpful support. We really appreciate your comments and will continue working to make the experience as smooth and straightforward as possibl
Spoke with Christopher very polite and…
Spoke with Christopher very polite and extremely helpfull as EDF the cowboy company had instructed opus to debt recover even tho a dispute has been going on since January and energy ombudsman involved.
10 août 2026
Avis spontané
Réponse de Opos Limited
Thank you for taking the time to share your feedback. We’re pleased to hear that you found Christopher polite, helpful, and professional during your conversation. We understand that these situations can be concerning, and we’re glad Christopher was able to listen to your circumstances and assist you appropriately.
We’ll be sure to pass your kind feedback on to Christopher.
Delt with Christopher who listened…
Delt with Christopher who listened showed emperthy and was very understanding of my issues
10 août 2026
Avis spontané
Réponse de Opos Limited
Thank you for your kind feedback! We’re pleased to hear that Christopher listened carefully, showed empathy, and took the time to understand your concerns. We’ll be sure to pass your lovely feedback on to him. Thank you for taking the time to share your experience with us.
Christopher was very helpful and clear…
Christopher was very helpful and clear when speaking.
10 août 2026
Avis spontané
Réponse de Opos Limited
Thank you for your kind feedback! We’re delighted to hear that Christopher was helpful and communicated clearly throughout your conversation. We’ll be sure to pass your lovely comments on to him. We really appreciate you taking the time to share your experience.
How are these fake 5* reviews allowed…
How are these fake 5* reviews allowed on this platform? It must be illegal what they are doing and creating fake reviews in a bid to make themselves look good.
They obtain your personal data through illegal methods, harass you with text messages and calls and think it’s okay. You tell them to stop and they don’t.
They will never get conversation out of me let alone a penny of my money. Their scare tactics don’t work and they’re more scammers than a legitimate business. I hope they get shut down. If I receive one more call or message I will be filing a case and reporting them to the FCA for harassment. Blocking them does nothing as they contact you from a new number. Absolute parasites.
7 août 2026
Avis spontané
Réponse de Opos Limited
Thank you for taking the time to share your concerns. We’re sorry to hear that your experience has left you feeling frustrated.
We take all feedback seriously, particularly concerns regarding communications, customer data and the authenticity of reviews. We would like to reassure you that we take our responsibilities in these areas seriously and have processes in place to ensure our communications and review practices are handled appropriately.
As we cannot discuss individual circumstances or personal information publicly, we would encourage you to contact our team directly so that we can review the specific concerns you have raised and address them appropriately.
Reporting to FCA
Out of the blue have started receiving emails, texts and calls from OPOS Limited.
It starts off with an email asking if it is you, and encouraging whomever received the email to get in touch with them (if they have any useful information) and help them find you, if it wasn't you. I'm sure this is a breach of GDPR etc?
So texts, offers of discounts, emails, phone calls but they never actually say what it is for or give you an amount. If you look at their responses to reviews, they talk a lot about protecting customer data and confidentiality, yet in their first contact are quite happy to ask for other people to get in touch with your contact information!
What is concerning is that they are obviously chasing something which is ancient and/or disputed and has been statute barred for years. The fact they are buying packages of alleged debts and customer data, for fractions of a penny in the pound, and start the process of harassment despite having no permission from you to process your data or give you the information you need to deal with it quickly suggests it is just an attempt to scare people into paying.
Unless OPOS removes my data and ceases all contact I'll be reporting them to the FCA.
10 août 2026
Avis spontané
Réponse de Opos Limited
Thank you for taking the time to share your concerns. We’re sorry to hear that your experience has left you feeling frustrated and concerned.
We take matters relating to customer data, privacy, and communications very seriously and have processes in place to ensure these are handled appropriately. We would welcome the opportunity to review the specific circumstances you have raised and address any concerns directly.
As we cannot discuss individual accounts or personal information publicly, please contact our team directly so that we can look into this for you and provide an appropriate response.
Thank you for bringing your concerns to our attention.
He was really good and very professional
He was really good and very professional
10 août 2026
Avis spontané
Réponse de Opos Limited
Thank you for your kind feedback! We’re pleased to hear that you found our team member professional and helpful. We really appreciate you taking the time to share your positive experience with us.
I spoke to a lady by the name of…
I spoke to a lady by the name of Jennifer, she was extremely helpful and very understanding, very good experience
Thank you
7 août 2026
Avis spontané
Réponse de Opos Limited
Thank you for your lovely feedback! We’re delighted to hear that Jennifer was extremely helpful and understanding, and that you had such a positive experience. We’ll be sure to pass your kind comments on to Jennifer. Thank you for taking the time to share your experience with u
Owing payment
I spoke to Christopher today about a missed payment due to circumstances beyond my control.
He was extremely understanding, and the matter was resolved vey efficiently.
Keep it up Christopher, you’re a credit to the company.
Kind regards, Julie.
7 août 2026
Avis spontané
Réponse de Opos Limited
Thank you so much for your kind words, Julie. We’re delighted to hear that Christopher was understanding and handled your situation efficiently. We’ll be sure to pass on your lovely feedback to him — it’s wonderful to know that he made a positive difference and represented the company so well.
Thank you for taking the time to share your experience.
Christopher was very friendly and…
Christopher was very friendly and resolved my issue promptly. The phone call was quick and I'm happy with the outcome.
7 août 2026
Avis spontané
Réponse de Opos Limited
Thank you for your kind feedback! We’re delighted to hear that Christopher was friendly and able to resolve your issue promptly. It’s great to know you were happy with the outcome and the efficiency of the call. We really appreciate you taking the time to share your experience.
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