Panache Cruises Avis 

3 471
•
TrustScore 5 sur 5

4,9

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Can't recommend Jill Hurst at Panache enough in booking my Silversea cruise. She was clear and concise about the price structure and everything else involved. Her quote was clear and very informat... Voir plus

Noté 5 sur 5 étoiles

We have dealt with Panache Cruises (Jill Hurst) for a number of Silver Sea Cruises and without fail, Jill continues to handle our requirements and bookings with expertise, efficiency and very friendly... Voir plus

Noté 5 sur 5 étoiles

Nicola was so helpful, never once made me feel like was being annoying, which I was, as was the mobile phonereception in hy home. After 5 maybe 6 days she finally found me an excetional deal, en... Voir plus

Noté 5 sur 5 étoiles

We started to use Kathryn Waites a few years ago and have enjoyed her help and advice in booking various cruises around the world. Kathryn has helped us navigate the complicated and competitive natu... Voir plus

À propos de l'entreprise

  1. Agence de voyages en bateaux de croisière
  2. aussi dans
  3. Agence de croisières

Écrit par l'entreprise

Established by James Cole the founder of many of the top cruise retail companies in the UK - Panache Cruises is a specialist in Ultra Luxury cruises and expedition cruises. Exceptional customer service with exclusive deals from the worlds most prestigious cruise lines


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

3 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 37 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,9

Tous les avis

(3 471)

1 102 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Just booked our second Cruise

Just booked our second Cruise with Lisa. Nothing was too much trouble even after quite a few changes. We were kept informed after every one. Would not hesitate to book another one with Panache

28 août 2026
Avis spontané
Noté 5 sur 5 étoiles

Very knowledgeable and friendly service…

Very knowledgeable and friendly service and nothing was too much trouble. Whatever was asked for the information was found if not straight away went and found out and then came back to you as promised. Would definitely use this company again. Rita was excellent in every way.

27 août 2026
Noté 5 sur 5 étoiles

Great advice and service when booking first cruise

Recently booked a Norwegian Cruise for next year, with the help of Jen Coombes and Kelsey Sutherland. This is my first time going on a cruise and their advice on what was available and suitable helped greatly when making the booking, and Kelsey also assisted further with customising an extra nights stay in Amsterdam before we set sail. Cannot wait for the cruise now...

13 août 2026
Avis spontané
Noté 5 sur 5 étoiles

Great to deal with!

Olga was great to deal with! She found me available options for my dates, made useful recommendations and was patient with changes of plan. Overall the process was easy and efficient. The continued support has been appreciated.

17 août 2026
Noté 5 sur 5 étoiles

Very happy with experience and assistance from Becky

Becky was extremely helpful and quickly provided information on cruises that met our time frame and requirements. She assured us that her assistance did not end with deposit taking but continued with all our cruise requirements, excursions and dinner bookings, to take the stress from us right through the journey.

18 août 2026
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Réponse de Panache Cruises

Dear TAJ,

Thank you for your lovely review. We’re delighted to hear that Becky was able to find the perfect cruise options for your requirements and provide such helpful support throughout the booking process.

It’s wonderful to know that her commitment to assisting with every aspect of your journey, from excursions to dining arrangements, has given you peace of mind. We look forward to helping make your cruise experience truly unforgettable.

Best regards,
Panache Cruises

Noté 5 sur 5 étoiles

Excellent Service

Excellent service by Karen to ensure that we got the best price for our Portugal river cruise. She provided us with a number of alternatives and she was very patient during the period we discussed the options with our friends. We will definitely use Panache Cruises again.

24 août 2026
Avis spontané
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Réponse de Panache Cruises

Dear Mr Andy Grove,

Thank you for your wonderful review. We’re delighted to hear that Karen helped you secure a great price for your Portugal river cruise and provided a range of options while you considered your plans.

We truly appreciate your kind words about her patience and service, and we look forward to helping you with many more cruises in the future.

Best regards,
Panache Cruises

Noté 5 sur 5 étoiles

Great deal

Karen at Panache managed to get us a great deal. Very easy to deal with, everything explained and on hand with any questions

22 août 2026
Avis spontané
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Réponse de Panache Cruises

Dear Colin Moore,

Thank you for your lovely feedback. We’re delighted to hear that Karen secured you a great deal and made the booking process so easy. It's wonderful to know that everything was clearly explained and that she was on hand to help with any questions.

We truly appreciate your kind words and look forward to helping you plan your next cruise.

Best regards,
Panache Cruises

Noté 5 sur 5 étoiles

First-time customer of Panache

First-time customer of Panache. Nicola was extremely helpful, super responsive and got us a great deal compared to list price. Very happy and would recommend.

25 août 2026
Avis spontané
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Réponse de Panache Cruises

Dear Ian Wright,

Thank you for your wonderful review. We are delighted to hear that Nicola was so helpful, responsive, and able to secure you a great deal.

We really appreciate your recommendation and look forward to helping you plan many more unforgettable cruises in the future.

Best regards,
Panache Cruises

Noté 5 sur 5 étoiles

Just booked my first river cruise with…

Just booked my first river cruise with Joe Hawkins . Joe was very informative and I am delighted with the service and the price of my cruise. The original flights did not suit us and it was no bother at all to Joe to find us alternative flights. We even received upgrades.
Thank you Joe, my husband and I are really looking forward to our Scenic River cruise .

25 août 2026
Avis spontané
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Réponse de Panache Cruises

Dear Sandra,

Thank you for your lovely review. We’re delighted to hear that Joe Hawkins provided such informative service and was able to find flights that suited you better, along with those welcome upgrades.

We hope you and your husband have a fantastic time on your Scenic River Cruise, and we look forward to helping you plan your next adventure.

Best regards,
Panache Cruises

Noté 5 sur 5 étoiles

The Cruise Company who really do put Clients First!

I have used numerous travel agents but late last year I came across Panache Cruises as I received an offer from a third party. Now I will only use Panache Cruises.
From the very first telephone call, two trips and a third one just booked they have been faultless. Joe Hawkins, Henri Livesey and Wendy Mulholland have been outstanding agents. Nothing is too much bother. When, there have been questions or issues - Panache have acted on our behalf and contacted airlines, cruise providers and river companies just to ensure every question has been answered. They have ensured everything runs smoothly and just knowing there is someone you can trust at the end of the phone who will act on your behalf is wonderful. ie - Due to No Fault of Panache when the River Danube was too low to sail on - Panache ensured we received a full refund.
Panache Cruises truly put the client as Number One

25 août 2026
Avis spontané
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Réponse de Panache Cruises

Dear Ange,

Thank you for your wonderful review and for placing your trust in Panache Cruises. We are delighted to hear that your experiences with us have been consistently positive and that our team, especially Joe Hawkins, Henry Livesey, and Wendy Mulholland, have provided the level of service and support you deserve.

Putting our clients first is at the heart of everything we do, so it is especially rewarding to know that our assistance, attention to detail, and commitment to resolving any questions or issues have made such a difference to your travel experiences. We are also pleased that we were able to support you during the disruption to your Danube river cruise and help secure a full refund.

Thank you once again for your kind words, loyalty, and recommendation. We look forward to helping you plan many more unforgettable cruise experiences in the years ahead.

Best regards,
Panache Cruises

Noté 5 sur 5 étoiles

Joe at Panache

From the outset,Joe was fantastic. He was extremely helpful, very knowledgeable and responded quickly to our requests. He informed us about everything he could do to enhance our cruise and we were thoroughly satisfied with the service we received.

23 août 2026
Avis spontané
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Réponse de Panache Cruises

Dear Rosalind Tait,

Thank you for your wonderful review. We’re delighted to hear that Joe provided such helpful and knowledgeable support from the very beginning. It’s great to know that his prompt responses and expert advice helped enhance your cruise experience and made the booking process smooth and enjoyable.

We truly appreciate your kind feedback.

Best regards,
Panache Cruises

Noté 5 sur 5 étoiles

Uniworld Venice

Uniworld Venice. Jill was friendly and efficient and super helpful in arranging an alternative return flight. Highly recommended

25 août 2026
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Réponse de Panache Cruises

Dear Jojo,

Thank you for your lovely review. We’re delighted to hear that Jill provided friendly, efficient and helpful service, particularly in arranging an alternative return flight for you. Your recommendation means a great deal to us, and we’ll be sure to pass on your kind comments to her.

Best regards,
Panache Cruises

Noté 5 sur 5 étoiles

Excellent service from Wendy

Excellent service from Wendy. Knowledgeable, professional and extremely responsive.

Above all the `work-related- skills, Wendy is a really nice person to interact with. So friendly and understanding - with more patience than we probably deserve, given all the questions we threw at her.

This was our first time using Panache, and it will not be our last. Hopefully we've found our long-term `Cruise Partner'.

Thanks Wendy!

24 août 2026
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Réponse de Panache Cruises

Dear APW,

Thank you for your wonderful review. We’re delighted to hear that Wendy’s knowledge, professionalism and responsiveness made such a positive impression. It’s especially rewarding to know that her friendly and patient approach helped make your experience enjoyable.

We truly appreciate your trust in Panache Cruises and are honoured to have become your chosen cruise partner. We look forward to helping you plan many more memorable voyages in the future.

Best regards,
Panache Cruises

Noté 5 sur 5 étoiles

Best Price and Staff.

Really helpful staff. They beat all the other companies quotes for exactly the same cruise and cabin number by several hundred pounds. Couldn't fault Charlene and Joe. Thank you

24 août 2026
Avis spontané
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Réponse de Panache Cruises

Dear FRANCES LEE,

Thank you for your kind review. We’re delighted to hear that Charlene and Joe were able to help you secure the best price for your cruise and provide excellent service throughout. Your feedback is greatly appreciated and will be shared with them.

Best regards,

Panache Cruises

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