Pet Protect Avis 

Pet Protect really have been the best.

We switched to them a couple of years ago after the renewal costs from the company our cat had been insured with his entire life (despite never making a claim) had simply become unaffordable as he reached his ninth birthday.

Last November our cat became seriously unwell and, throughout what has been a very difficult and emotional time, Pet Protect have been exceptional. Every claim has been handled quickly, fairly and without fuss, usually being paid within just a few days.

What has stood out most is how different they have been from many insurance companies. There has been no arguing over technicalities or searching for reasons not to pay out, just compassion, professionalism and genuinely excellent customer service when we needed it most.

I genuinely can’t thank them enough. Prompt payments, clear communication and a company that actually seems to care about its customers and their pets.

I would recommend them without hesitation.

I have my other dog insured with Pet Protect, so it was easy to add my new puppy to insurance.

We are very grateful that we took out the Pet Project insurance, we didn’t know our lovey Florence would get poorly.
Pet Protect gave us the reassurance and comfort that help could be administered.
Thank you 🐶

Can’t log on to my account the website says if I am a customer before 2024 I can’t log on at the moment and my dog is not well and I want to talk to a vet

Brilliant pet insurance company..sorted out our claim without any issues at all.

My dog has suffered from a skin allergy which the vets are trying to find the source . Therefore she continues to be treated and Pet Protect have been excellant in helping with the continuing cost very speedily .

Very easy to make a claim online which was assessed and paid within a week.

Spoke with an agent called Sam Roberts, very quick, very helpful, what a chat box should be like

Efficient claims handling with considerate attitude.

Sam was really helpful and answered my query on renewal, positively and efficiently.
I shall be staying with Pet Protect this year due to all round positive experiences.

I recently moved my cat insurance over to Pet Protect because they were very competitive on price while still offering great cover. The process was straightforward and easy to complete, and I was pleased with the range of cover included in the policy. So far, I’ve been very happy with the service and feel confident that my cats are well protected.

Quick access to the chat.
Hopefully this will be sorted through our vet.

First time making a claim on my pet insurance, our vet receptionist’s dealt with this for me but the communication whilst this was happening from Pet Protect was very good and settled quickly. Thank you.

Great online chat service! People on the other end able to answer your questions fully, answered in minutes. Amazing experience, thanks Georgia.

When my policy lapsed and cancelled due to a system glitch, they had me back up and running in 48 hours! Top notch service from the team.

We had our dog insured with Petprotect for many years, when we started to claim for arthritis injections and complimentary therapy claims were dealt with direct from our vet and any I made direct were always easy to do and handled quickly, always keeping us informed. We have recently lost our dog and again the service and ease of dealing with pet protect has been amazing, I would highly recommended.

Great communication and prompt payment to vet
Excellent company

Seamless transaction very efficient online process backed up with clear communication

I've insured my kitten with PetProtect and they are amazing. Nothing to much trouble

Found the whole experience of signing up for my dog's insurance really easy and communication was fast and friendly. Great price as well