Direct Bikes  Avis 

336
TrustScore 4.5 sur 5

4,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I was let down by a local scooter shop. They had in stock a good range of mopeds. After a couple of emails I ordered a python 125. The moped was delivered as promised in excellent condition. You could... Voir plus

Noté 5 sur 5 étoiles

A+ service. I changed my mind between a couple of mopeds. They were extremely helpful is accommodating the switch. Once I had finally chosen my moped delivery was made next day. Moped is great!

Noté 5 sur 5 étoiles

Would give them ten stars if I could. Best customer service. Communications, updates and speed if delivery is excellent. Moped is also very good. Unfortunately I didn't get the name of the customer se... Voir plus

Noté 5 sur 5 étoiles

Wonderful moped. Good experience ordering my sons moped. My son chsnged hi minda about which one he wanted... twice 🤦‍♀️ i emailed customer services about changing our order and they were extremely n... Voir plus

À propos de l'entreprise


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

336 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

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4,7

Tous les avis

(336)

109 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Amazing

I am 14 coming on 15 and wondering what requirements I'd need for a 50cc bike and direct bikes gave me all the information I needed to know to get permitted to ride a 50cc I will definitely come back to direct bikes once I have my CBT licence to buy a bike

20 juillet 2024
Avis spontané
Logo de Direct Bikes

Réponse de Direct Bikes

Hi, you will need to be 16 years old and take a CBT test. You will also need an L Plate on your scooter. If you have any further questions you can email us at support@scooter.co.uk

Noté 5 sur 5 étoiles

Great company

Great company, always ready to help.

They made buying my first scooter easy and painless. The man who delivered the scooter was a true gent.

5 star service. Cheers!

20 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

Well bought a bike from these what can…

Well bought a bike from these what can I say the. Light was not working they replaced the hole unit no problem to them and vin cover missing they replaced straight away now the cover has come off that hides fluid got on to them sorted straight away can't fault you direct bikes keep up good work oh and my bike is amazing thanks would recommend these

17 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

Recently got 2 python scooters and the…

Recently got 2 python scooters and the service was outstanding. They were really patient explaining everything, we had loads of questions, back and fourth making our mind up. I gotta say they were fantastic 👍. Quality of scooters are very good. I will defo go back if we need more.

13 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

After a lot of shopping around for a…

After a lot of shopping around for a reasonably priced moped and checking used market places I could not find a better deal. Delivered to me next day, we'll packaged. Very strong build and fast acceleration. Definitely great value for money.

27 juin 2024
Avis spontané
Noté 5 sur 5 étoiles

Very nice moped

The communication from the company was brilliant with very fast delivery. Got viper moped in sale, was at a decent price and has good features. Runs well. I am very happy with it 5* 👌

27 juin 2024
Avis spontané
Noté 5 sur 5 étoiles

Great scooter 👍

Speedy delivery, excellent customer care, amazing price and scooter is top notch. My son loves it. Thank you everyone for making his day.

26 juin 2024
Avis spontané
Noté 5 sur 5 étoiles

Perfect for daily commute

The delivery of my venon 125 scooter was fast and packaged perfectly. The scooter is very easy to set up and instructions are pretty clear.
I've been using the scooter for last month and its fantastic.Recommended!

26 juin 2024
Avis spontané
Noté 1 sur 5 étoiles

DO NOT BUY from this company.

DO NOT BUY from this company.

we bought a bike from them around in may,later got stolen tried emailing direct bikes requesting parts,they’ve completely ignored us and slate you when you say anything negative on trust pilot its a disgrace all a big scam!

update.

the only thing you’ve gone out of your way to do is ignore us all we want is the parts and you’ve failed to do so, how you can run a business like that i do not know, customer service is shocking and the way you speak to people when they have something to say about the organisational skills of your business is also poor

25 juin 2024
Avis spontané
Logo de Direct Bikes

Réponse de Direct Bikes

We take customer service very seriously. Your statements are very much incorrect.

We have already spent considerable time explaining to you that we have not received any emails from you. You have been sent the below link that shows no email has ever been received from you, the suggestion otherwise is incorrect.

https://www.dropbox.com/scl/fi/vn41rxnbpuz99kkdoqxu7/noemail.jpg?rlkey=mjfah7eulramljx1ecvy15t70&st=6081tekr&dl=0

We suggest you speak to your internet service provider.

If we had received an email we would have indeed replied, it makes no sense we would ignore an email for parts, it is not in our interests to ignore as we have parts for sale and a section of our business is selling parts for all our scooters.

We have offered you the parts subsequently, but despite this, for reasons unknown to us, you have ignored this and continue to post up factually incorrect and malicious content using numerous usernames including ‘A Dodds’ and ‘Customer’. These actions alone show your true nature.

We do not understand your motive but clearly there is something not right going on here, there is no such ‘big scam’ taking place. We are a well-established scooter company with over 20,000 of our scooters on the UK roads. We have gone out of our way to try to assist you. If you did have a genuine complaint you would have taken up the parts help we have already offered to you, which you have not.

Noté 5 sur 5 étoiles

Absolutely amazing service throughout

Absolutely amazing service throughout, I was looking for a maxi scooter. Chose their 125 venom model and selectef Saturday delivery. no problem, turned up 10am. Arrived in perfect condition.

I can honestly say I am delighted with the scooter. It has everything I could ever want. Ride is fantastic and very fast. Bonus to have keyless start and alarm.

Would 100% recommend them.

20 mai 2024
Avis spontané
Noté 5 sur 5 étoiles

Quick & easy

Quick and easy. Scooter came fully assembled, just had to get out of box. Customer service is really good which is very unusual nowadays. Have been using for 4 months now, very pleased with it.

30 avril 2024
Avis spontané
Noté 5 sur 5 étoiles

Second scooter purchase

I have now bought my second scooter from them. Arrived next day in immaculate condition.

They are a jolly bunch, always happy to help with any questions I have. What I really like is that they stock all parts.

I rode my first 50cc scooter from them over 10,000 miles and only sold because I wanted a 125cc.

Look forward to many more miles on my new scooter. Best wishes.

17 avril 2024
Avis spontané
Noté 5 sur 5 étoiles

Received my venom 125 this afternoon…

Received my venom 125 this afternoon and what a beast. Love the onboard radio!

The customer service I have received has been great and will recommend to others.

Thank you for all your help

Jack from the Wirral

17 avril 2024
Avis spontané
Noté 5 sur 5 étoiles

Absolutely brilliant no hassle

Absolutely brilliant no hassle. When delivering the moped a pleasant young lad helped me and showed me around the moped. Very happy, amazing service and lovely looking moped.

13 avril 2024
Avis spontané
Noté 5 sur 5 étoiles

Well done

Easy to find a moped on the website. Good price. Very easy purchase with Klarna.

Smooth delivery. Fab mopeds and second time I've bought from them 👍

13 avril 2024
Avis spontané
Noté 5 sur 5 étoiles

Really impressed with scooter

Purchasing process was really straightforward. Delivery was easy to arrange, friendly staff. The scooter arrived spotless.

Very good, reasonable price for a decent scooter. Cheers!

13 avril 2024
Avis spontané
Noté 5 sur 5 étoiles

Wonderful customer care

After buying a python scooter I received a call from a lovely lady asking me what day I wanted delivery. I was so excited for my scooter to arrive. Sure enough it turned exactly as planned. They followed up emailed me asking if I wanted any assistance. You can tell they are passionate about what they do. Very happy with everything. Great customer care which is so unusual nowadays. Thank you ☺️

8 avril 2024
Avis spontané

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