Only one hiccup for me beginning the update modules .. the instructions on how to start didn’t make clear that you had to click on your name in order to access ‘Choose module’ ( my granddaughter said... Voir plus
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Lisez les avis des autres
Social care tv services are excellent. Whenever I ring them there is always someone who answers the phone. They listen and ready to help until you are satisfied. They never rush you about. Very patien... Voir plus
L'entreprise a répondu
Talking to a member of staff who was patient and efficient made my experience great. All companies should have staff like that, to put customers at ease while addressing their concerns at the same t... Voir plus
The social care TV trainings are very easy to understand also you can watch the video until you can understand it. Have been using this company for a long time it helps me to do my refresher course... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Institution éducative
- Fournisseur de services d'éducation et d'orientation professionnelle
- Centre d'éducation
- Soins aux personnes âgées
- Centre d'entrainement
À propos de Social Care TV
Écrit par l'entreprise
Social Care TV
Social Care TV is the UK’s first and leading accredited e-learning provider for health and social care providers of all types. Our high quality audio-visual e-learning has been trusted by more than one million customers across the UK for over 20 years.
We take great pride in the standard of the resources we offer and, as a result, we have been awarded accreditation by Continuing Professional Development (CPD) UK and are fully endorsed by Skills for Care. We care about cyber security and are Cyber Essentials accredited.
Our portfolio of over 70 courses, developed specifically for the care sector, is consistently updated and expanded. Subtitles have been added for accessibility and we provide high quality workbooks to consolidate the candidate’s learning.
Ever-evolving, our cutting edge online platform embraces new advances in technology. This, alongside our finely honed in-house research and production department and gold standard customer support keeps Social Care TV at the forefront of training provision.
At Social Care TV, you are in great company. We are proud to be the most widely used e-learning provider for training for the health and social care sector, working alongside some of the largest providers in the UK including the NHS, regional and county councils, and several key care home groups and agencies in the sector.
Innovative, flexible and affordable e-learning, available for you, anywhere, any time.
For further information give us a call between 9am and 5pm, Monday to Friday, or email us at: info@socialcare.tv
Gold Standard Customer Service Guaranteed
Our Experienced Team Are Here For You
At Social Care TV, our customers are at the heart of all we do. We provide gold standard customer service with our experienced, knowledgeable team from Monday to Friday.
Coordonnées de contact
Hingham Manor, Attleborough Road, NR9 4HP, Hingham, Royaume-Uni
- 01953 853070
- info@socialcare.tv
- www.social-care.tv
4,5
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 89 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very helpful
27 mai 2026
Réponse de Social Care TV
Dear Swetha,
Thank you for leaving us a review which we greatly appreciate!
We are so pleased to hear that you found our training to be very helpful.
We can see that you left us one star - please do let us know if there are any issues we can help you with?
Many thanks,
Team SCTV
I received excellent guidance on how…
I received excellent guidance on how to log in and start the courses.
3 juin 2026
Réponse de Social Care TV
Dear Cynthia,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV.
We remain committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to thrive within this field!
Thank you again and have a great day.
Team SCTV
I purchased the same class five times…
I purchased the same class five times and would like to choose another classes. Didn’t know how to work it very well made mistakes on ordering classes. Please help out.
3 juin 2026
Réponse de Social Care TV
Hi Delia,
Many thanks for your review and query which we greatly appreciate.
If you're using a Manager account in Social Care TV and want to cancel a course that hasn't been started:
- Go to Trainee Management
- Click on the trainee's name
- Tick the box next to the course you want to cancel
- Click Cancel Courses at the top of the page
If the course has not been started, the course credit is automatically returned to your account so you can use it for another enrolment. If the course has already been started, it cannot be cancelled.
On a mobile device, open the trainee's course list, tap the arrow beside the course, then select Cancel.
If you need further help with this, our knowledgeable team can talk you through step by step over the telephone. Simply call the team during business hours on 01953 853070 and they will be delighted to help. You can also contact them via LiveChat on the website and at: info@socialcare.tv
We trust that this is helpful for now and please don't hesitate to reach out again any time you need help.
Many thanks,
Team SCTV
Réponse de Social Care TV
Dear Sophie,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV.
We remain committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to thrive within this field!
Thank you again and have a great day.
Team SCTV
Information
I enjoyed the easy access and pace of the information delivery and the course content.
17 mai 2026
Réponse de Social Care TV
Dear Adu,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and so pleased that you enjoyed the easy access and pace of the information delivery and course content.
We remain committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to thrive within this field!
Thank you again and have a great day.
Team SCTV
The videos were very easy to watch and…
The videos were very easy to watch and understand. I really enjoyed the training
19 mai 2026
Réponse de Social Care TV
Dear Esther,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and so pleased that you found the courses easy to watch and understand.
We remain committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to thrive within this field!
Thank you again and have a great day.
Team SCTV
Easy and straightforward.
17 mai 2026
Réponse de Social Care TV
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and so pleased that you found the courses to be easy and straightforward.
We remain committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to thrive within this field!
Thank you again and have a great day.
Team SCTV
Réponse de Social Care TV
Dear Jennifer,
Thank you so much for taking the time to leave us a review, which we greatly appreciate.
We are sorry to hear that you have experienced difficulty starting your course. Please be assured that offering a user-friendly experience for both our trainees and our managers is of the utmost importance to us.
Our dedicated customer service team are on hand over the telephone during business hours to provide expert guidance, advice and support. They can be contacted on 01953 853070 or via LiveChat on our website.
In the meantime, please find some information below which explains how to access your courses.
Managers or individuals:
To start the course, please log into your account and select the 'Trainee management' button at the top of the page. Ensure that the ‘Active Trainees’ tab is highlighted so that your name appears underneath this tab.
If you are using a computer to access your training, click on the number displayed under the ‘Current Courses’ column to view your courses.
If you are using a mobile device, please click directly on your name from the list of ‘Active Trainees’ which will take you to your list of ‘Current Courses’. The ‘Start’ button will be located to the right-hand side of the course. If you are unable to see the ‘Start’ button, either rotate the screen on your phone so that it is in landscape mode or click on the title of the course and a ‘Start course’ button will be displayed.
If you have enrolled on the Care Certificate, please click onto the number under the ‘Current Courses’ column or directly on your name to access your training page.
Next to the Care Certificate Induction training, click on the ‘View’ button and the 20 individual courses contained within the bundle will be displayed with a ‘Start’ button to the right-hand side of each. The courses can be completed in any order you wish.
If you are accessing your training via a mobile phone, click directly onto the words "Care certificate induction" and the 20 individual courses contained within the bundle will be displayed. To start a course click onto the course title.
Start a course (trainee)
To start the course, please log into your account and click on the words ‘My courses’ which can be found on the blue navigation bar. A list of ‘Active’ and ‘Archived’ courses will then be displayed. Please ensure that you select the ‘Active Courses’ tab where you will find a list of your ‘Current Courses’. To start the course, simply click on the ‘Start’ button.
If you are using a mobile device, log into your account and click on ‘My courses’ on the blue navigation bar. A list of your ‘Current Courses’ will be displayed. If you are unable to see the ‘Start’ button, please click directly on the course name to view the ‘Start’ button or rotate your phone screen into landscape mode, so the start button is displayed.
Thank you again for your review.
Have a great day,
Team SCTV
Intuitive and easy to understand.
30 avril 2026
Réponse de Social Care TV
Dear Graham,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and so pleased that you found the courses intuitive and easy to understand.
We remain committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to thrive within this field!
Thank you again and have a great day.
Team SCTV
Professional training
Professional, easy-to-follow training with practical information useful in real care work.
28 avril 2026
Réponse de Social Care TV
Dear Aggie,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and so pleased that you found the training to be professional and easy-to-follow with practical information useful in real care work.
We remain committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to thrive within this field!
Thank you again and have a great day.
Team SCTV
Medicine training
It was very hard for me to register I struggled till l asked a friend to help me
All in all the training was good
4 mai 2026
Réponse de Social Care TV
Dear Ms Dube,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear that you found the training to be good. We are so sorry that you found it difficult to register and so pleased to hear that your friend was able to help you. Our brilliant customer care team are always on hand during business hours on 01953 853070 should you encounter any further issues and will guide you through over the telephone ensuring that you are 100% clear and happy. They can also be contacted via LiveChat on our website. We want to ensure that your experience runs smoothly at all times.
We remain committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to thrive within this field!
Thank you again and have a great day.
Team SCTV
Réponse de Social Care TV
Dear Lynne,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and so pleased that you experienced a smooth purchase.
We remain committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to thrive within this field!
Thank you again and have a great day.
Team SCTV
Réponse de Social Care TV
Dear Scott,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and so pleased that you feel the training is great for all.
We remain committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to thrive within this field!
Thank you again and have a great day.
Team SCTV
Réponse de Social Care TV
Dear Vincent,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and so pleased that you found the course detail to be exceptional!
We remain committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to thrive within this field.
Thank you again and have a great day.
Team SCTV
Easy to book and complete courses.
Easily contacted the company to discuss my needs.
Booked and paid for the courses I needed.
Easy to select courses and work through them. Certificates can be saved or emailed to you as soon as the course has been completed. Courses can be worked through at your own pace.
28 avril 2026
Réponse de Social Care TV
Dear Claire,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and so pleased that you found the experience to be easy.
We remain committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to thrive within this field!
Thank you again and have a great day.
Team SCTV
Réponse de Social Care TV
Dear Marie,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and so pleased that you found the courses to be easy, cheap, informative and helpful.
We remain committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to thrive within this field!
Thank you again and have a great day.
Team SCTV
I cannot watch the videos anymore after…
I cannot watch the videos anymore after i watched and answered the questions
26 avril 2026
Great Training Experiencer with CPD Certificates
The training videos are well presented allowing you to relevant annd informative material. The videos are easy to learn from and are current in the health and social care field. The app is user friendly and the actor are all great in ensuring you understand each segment.
10 mars 2026
Only one hiccup for me beginning the…
Only one hiccup for me beginning the update modules .. the instructions on how to start didn’t make clear that you had to click on your name in order to access ‘Choose module’ ( my granddaughter said it should be common knowledge ! ) I emailed for help & was able to continue the sequence . The modules were an excellent refresher - one correction I still disagree with but a minor quibble . Immediate results which were great.
17 avril 2026
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