I really enjoy all the online courses provided to us. They are a great opportunity to improve our knowledge and develop our skills in social care. The courses help us to better understand differe... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Only one hiccup for me beginning the update modules .. the instructions on how to start didn’t make clear that you had to click on your name in order to access ‘Choose module’ ( my granddaughter said... Voir plus
Social care tv services are excellent. Whenever I ring them there is always someone who answers the phone. They listen and ready to help until you are satisfied. They never rush you about. Very patien... Voir plus
L'entreprise a répondu
Talking to a member of staff who was patient and efficient made my experience great. All companies should have staff like that, to put customers at ease while addressing their concerns at the same t... Voir plus
À propos de l'entreprise
- Institution éducative
- Fournisseur de services d'éducation et d'orientation professionnelle
- Centre d'éducation
- Soins aux personnes âgées
- Centre d'entrainement
À propos de Social Care TV
Écrit par l'entreprise
Social Care TV
Social Care TV is the UK’s first and leading accredited e-learning provider for health and social care providers of all types. Our high quality audio-visual e-learning has been trusted by more than one million customers across the UK for over 20 years.
We take great pride in the standard of the resources we offer and, as a result, we have been awarded accreditation by Continuing Professional Development (CPD) UK and are fully endorsed by Skills for Care. We care about cyber security and are Cyber Essentials accredited.
Our portfolio of over 70 courses, developed specifically for the care sector, is consistently updated and expanded. Subtitles have been added for accessibility and we provide high quality workbooks to consolidate the candidate’s learning.
Ever-evolving, our cutting edge online platform embraces new advances in technology. This, alongside our finely honed in-house research and production department and gold standard customer support keeps Social Care TV at the forefront of training provision.
At Social Care TV, you are in great company. We are proud to be the most widely used e-learning provider for training for the health and social care sector, working alongside some of the largest providers in the UK including the NHS, regional and county councils, and several key care home groups and agencies in the sector.
Innovative, flexible and affordable e-learning, available for you, anywhere, any time.
For further information give us a call between 9am and 5pm, Monday to Friday, or email us at: info@socialcare.tv
Gold Standard Customer Service Guaranteed
Our Experienced Team Are Here For You
At Social Care TV, our customers are at the heart of all we do. We provide gold standard customer service with our experienced, knowledgeable team from Monday to Friday.
Coordonnées de contact
Hingham Manor, Attleborough Road, NR9 4HP, Hingham, Royaume-Uni
- 01953 853070
- info@socialcare.tv
- www.social-care.tv
4,5
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 89 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Certificate to fail
Hi overall I find this a good site and user friendly, however from a manager prospective I feel that issuing a certificate on a fail is unappropriate, there should be a system where if the candidate does not pass 75%-80% they have to restart the course, before the certificate is issued. It makes it very expensive when you have to keep buying the same course for one person.
11 mars 2026
Réponse de Social Care TV
Dear Aisha,
Many thanks for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear that you find the site to be good and user-friendly overall.
Thank you for your comments regarding certificates. As with all customer feedback, these will be passed to our development team.
Currently, upon completion of a training course, a certificate will always be automatically generated to evidence that training has been completed. The certificates show the percentage scored by an individual and do not indicate if this is a pass or a fail - as the pass mark is determined by individual organisations and not by SCTV.
A pass mark of 80% is set on our training compliance matrix as a default pass mark, but can be changed to the pass mark deemed appropriate by an organisation when accessing the compliance matrix.
The CPD logo will only be displayed on certificates whereby the trainee has achieved a score of 80% or more in line with our accreditation.
We trust that the above information is helpful for now.
Should you wish to discuss this further, our customer care team would be delighted to assist and can be contacted at any time during business hours on 01953 853070.
Many thanks,
Team SCTV
Réponse de Social Care TV
Dear Mesi,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field.
Thank you again and have a great day!
Team SCTV
Communication was good and a lot of…
Communication was good and a lot of guidance was given..
3 mars 2026
Réponse de Social Care TV
Dear Constance,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and so pleased that you felt you received good communication and lots of guidance. Customer care is of the utmost importance to us and we will ensure that your kind comments reach our team.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field.
Thank you again and have a great day!
Team SCTV
Réponse de Social Care TV
Dear Sol,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and so pleased to hear that we are your go to for retraining.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field.
Thank you again and have a great day!
Team SCTV
Réponse de Social Care TV
Dear Julie,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and so pleased that you find it easy and quick to purchase instant credits.
Our intuitive, user-friendly learning management system is designed to make day to day life easier for health and social care managers and team members.
Thank you again and have a great day.
Team SCTV
Réponse de Social Care TV
Dear Louise,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and so pleased that you find the training videos easy to understand.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field.
Thank you again and have a great day!
Team SCTV
The video used are accurate and well…
The video used are accurate and well understood and you can go back again and listen to the topic 👏
5 mars 2026
Réponse de Social Care TV
Dear Oliver,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and so pleased that you feel the videos are accurate and easy to understand.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field.
Thank you again and have a great day!
Team SCTV
Easy to follow video and well explained
24 février 2026
Réponse de Social Care TV
Dear Elizabeth,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and so pleased that you feel the videos are well-explained and easy to follow.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field.
Thank you again and have a great day.
Team SCTV
Great courses for work I’ve had to…
Great courses for work I’ve had to complete. I feel some of the courses are very repetitive and slow but I understand why they have to do this sometimes. But overall it’s a useful learning experience.
4 février 2026
Réponse de Social Care TV
Dear Lesley,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted that you feel our courses are great and a useful learning experience.
We are sorry to hear that you find some of the courses to be repetitive and slow. Please be assured that delivering exceptional training is centric to our company ethos.
Our courses range from 30 - 90 minutes depending on the subject matter and course content that needs to be covered.
Courses are delivered in bite-sized modules designed to increase learner engagement, with multiple choice and interactive questions throughout the course which are designed to reinforce the knowledge given in each module.
Our training is CPD accredited and is aligned to CSTF and SFH standards meaning specific information must be included in order to meet these professional standards.
We appreciate all customer feedback and your comments will be passed to our development team.
Many thanks for your time and have a great day.
Team SCTV
Réponse de Social Care TV
Dear Evelyn,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and so pleased that you have found communication to be good and the team to be professional, friendly and helpful.
Customer care is of the utmost importance to us and we will ensure that your kind comments reach our team.
Thank you again and have a great day.
Team SCTV
Easy access doesn't wait too long to…
Easy access doesn't wait too long to answer the phone. Very helpful in all aspects of query and support.
2 mars 2026
Réponse de Social Care TV
Dear Lorna,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and so pleased that you have found our team to be helpful and supportive.
Customer care is of the utmost importance to us and we will ensure that your kind comments reach our team.
Thank you again and have a great day.
Team SCTV
Question should come up first
The questions should come up as the video comes up, I have to let the video play, then once the question comes up, play the video again as I cant remember what happened in it to do with the question.
9 février 2026
Réponse de Social Care TV
Dear Elizabeth,
Thank you so much for taking the time to leave us a review, which we greatly appreciate.
All SCTV courses are broken down into short 2-3 minute modules, with either a multiple choice or interactive question at the end of each module. If you are unsure as to the correct answer, you are able to watch the module again before answering. Our courses are specifically designed this way so that important information is never missed and to ensure that knowledge is reinforced throughout the course.
We hope that the above is helpful and thank you again for taking the time to leave a review.
Many thanks,
Team SCTV
The site isn't very user friendly. After buying the credit I couldn't see how to start the course.
The site isn't very user friendly
26 février 2026
Réponse de Social Care TV
Dear John,
Many thanks for taking the time to leave us a review, which we greatly appreciate.
We are so sorry to hear that you feel it is unclear as to how to start your course. Our customer care team would be delighted to guide you through this over the telephone. They will send you an email regarding this now and they can also be reached at any time during business hours on 01953 853070.
Thank you again for reaching out.
Many thanks,
Team SCTV
Réponse de Social Care TV
Dear Ruth,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and so pleased that you find it easy to use and good value for money.
Our intuitive, user-friendly learning management system is designed to make day to day life easier.
Thank you again and have a great day.
Team SCTV
I was helped with all the work I needed…
I was helped with all the work I needed to do. Received a very professional and friendly service.
This was very useful as I have dyslexia
25 février 2026
Réponse de Social Care TV
Dear Kizzy,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and so pleased that you have found our team to be helpful, professional and friendly.
Customer care is of the utmost importance to us and we will ensure that your kind comments reach our team.
Thank you again and have a great day!
Team SCTV
Réponse de Social Care TV
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and so pleased that you found our staff to be helpful, kind and patient.
Customer care is of the utmost importance to us at SCTV and we will ensure that the team receive your kind comments.
Thank you again and have a great day!
Team SCTV
The customer care team are very…
The customer care team are very supportive and understanding
19 février 2026
Réponse de Social Care TV
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and so pleased that you find the team to be supportive and understanding.
Customer care is of the utmost importance to us and we will ensure that the team receive your kind comments.
Thank you again and have a great day!
Team SCTV
Réponse de Social Care TV
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and so pleased that you had a great experience.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
Not user friendly…
Can prchase the credits no problem but the site is not user friendly. Can get the course i want to do but can never find anything to actually start the course
Then when looking and trying to get onto the course it says my credits are back to zero
17 février 2026
Réponse de Social Care TV
Dear Lisa,
Thank you so much for taking the time to leave us a review, which we greatly appreciate.
We can see that you have enrolled on the Safeguarding of Vulnerable Adults course twice which may be why there has been some confusion over credit usage.
At SCTV, a duplicated course can be cancelled and the credit will be refunded to your account. Please find instructions for this below along with how to enrol on and start a course.
How to enrol on a course (on a mobile/computer)
Log into your SCTV manager account
Click on the username of your manager account from the list of 'Active Trainees' (username is shown in the 3rd column)
Click on the 'Enrol on a new course' button at the top of the screen
From the list of courses, tick the box next to the course/s you wish to take
Scroll back up to the top of the screen and click on the 'Enrol on X course' button
You can select multiple courses at the same time
Choose the option ‘Review your courses’, to return to your training page
How to cancel a duplicated course (on a mobile)
Log into your SCTV manager account
Select your name from the list of ‘Active Trainees’ to view your list of courses
Next to each course you will see a small arrow to the right-hand side
When you click on the arrow, you will have the option to ‘Archive’ or ‘Cancel’ the course
Select ‘Cancel’ and you will be removed from the course, and the credit will be applied back onto your credit balance
How to cancel a duplicated course (on a computer)
Log into your SCTV manager account
Click on ‘Trainee management’ and you will then be taken to your homepage
Click directly on your name which you will find under the ‘Active Trainees’ tab
On the next page you will see a full list of your current courses
Select the course that you wish to cancel yourself off
Select the ‘Cancel courses’ button - this will remove the course from your training and apply the credit back to your main account
How to start a course (on a mobile)
Log into your SCTV manager account
Select ‘Active Trainees’
Click on your name to be directed to your training page, where you will find a list of courses you have enrolled on
To see the ‘Start’ button, either rotate your phone into landscape mode or click directly on the course title
The SCTV menus are optimised for mobile devices so you will not see all of the menus or options whilst your device is in portrait mode.
How to start a course (on a computer)
Log into your SCTV manager account
Select the 'Trainee management' button at the top of the page
Ensure the ‘Active Trainees’ tab is selected so that any accounts registered are displayed
Click on the number displayed under the ‘Current Courses’ column on your manager account, (leaving the tick box before your name empty)
This will direct you to your training page, where you will find a list of courses you have enrolled on
Each course will have a ‘Start’ button to the right-hand side or a ‘Certificate’ button if the course has already been completed
We trust the above is helpful.
Our customer care team would be delighted to assist further and can be contacted at info@socialcare.tv or on 01953 853070.
Many thanks again,
Team SCTV
Not very user friendly but wonderful assistance from staffdid not find it very upset friendly…
I did not find it very upset friendly but when I contacted your help centre/staff I received awesome assistance. They sent me an email taking me through the process step by step. Thank you for that.
12 février 2026
Réponse de Social Care TV
Dear Linda,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with our wonderful team. We are sorry that you did not find the system to be user-friendly at first but so pleased to hear that our staff were able to guide you through the process and that you are now set up.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.