Specsavers Avis 

2 618
•
TrustScore 4.5 sur 5

4,5

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I was looked after by Hillary at the Botany, Auckland store. It was Hillary who helped me two years ago and was I fortunate to have her look after me again. Hillary is a tremendous asset to Spec... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I like using this self order service even though I may not use it often. I like how it stores what I've previously ordered, as I have terrible with my memory of the necessary measurements of the cont... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Ayah & her team at Specsavers in Botany are fantastic. I’d scratched my eye when pruning a lime tree; a local A&E prescribed an antibiotic that I appeared to be allergic to. Ayah went out of her way t... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Excellent service all round right from the minute you step inside the store at Botany town centre, staff welcomed you and listened to your needs. Optometrist and supervisor gave excellent service,... Voir plus

L'entreprise a répondu

À propos de l'entreprise


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

3 k avis

5 étoiles
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1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

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4,5

Tous les avis

(2 618)

589 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

A Satisfying Experience

The staff were very professional and efficient.
The service was impeccable.
The selection of frames was good.
The glasses have dramatically improved my vision.

14 septembre 2026
Avis spontané
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Réponse de Specsavers

Thanks, Peter!

Noté 4 sur 5 étoiles

Insightful

Specsavers Te Rapa in Te Awa Base

Clear customer interactions, result is practical, evidence-based and insightful.

1 septembre 2026
Avis spontané
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Réponse de Specsavers

Thanks for your feedback!

Noté 5 sur 5 étoiles

staff were friendly

staff were friendly, helpful and efficient from entering the place, eye test and choosing glasses made it seamless.

24 août 2026
Avis spontané
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Réponse de Specsavers

Thanks for the feedback, Tui!

Noté 5 sur 5 étoiles

Excellent experience

The staff at Specsavers were very professional and helpful. It was easy to get an appointment. The exam was thorough; Olivia explained things very clearly; it was easy to order contact lenses on line.

17 août 2026
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Réponse de Specsavers

Hi there, thank you for your fantastic review!

Noté 5 sur 5 étoiles

Specsavers Queenstown

Specsavers Queenstown,

I had an absolutely wonderful experience at Specsavers, and I would genuinely give the team a 10/10.

Choosing prescription glasses was quite a challenge for me because, beyond comfort and clear vision, I also wanted to find a style that I genuinely loved. Glasses are something I wear every day, so finding the right pair really matters to me.

I was initially assisted by Jordan, and I couldn’t have asked for a better experience. Before my appointment, I had looked online and shortlisted around eight different frames. When I showed Jordan the options I had found, he immediately knew where each one was in the store and brought them all to me. He then gave me thoughtful suggestions about what would suit me best and helped me discover other options that I ended up really loving.

What impressed me most was his knowledge of the different frames and, importantly, the fact that I never felt he was simply trying to sell me something more expensive. He genuinely listened to what I wanted, considered my needs and comfort, and helped me choose something that felt right for me.

After wearing my glasses for almost two months, I was still having some difficulty adapting and felt that something might not be quite right. I returned to the store, and once again Jordan was incredibly helpful and took the time to make further adjustments.

On my next visit, I was assisted by Nikko, and I was equally impressed. Her professionalism, experience and attention to detail were outstanding. With just a few adjustments, she immediately understood what was missing and made the changes I needed to finally achieve what mattered most to me - being able to wear my glasses comfortably every day with clear vision.

Both Jordan and Nikko went above and beyond, and I truly appreciated the care, patience and professionalism they showed throughout the whole process.

10/10 - I would absolutely recommend Jordan to any friend, and Nikko is clearly an extremely experienced and skilled professional. Thank you both for such wonderful service!

9 septembre 2026
Avis spontané
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Réponse de Specsavers

Thank you so much for the great review Deia!

Noté 4 sur 5 étoiles

I was early for my appointment and…

I was early for my appointment and ended up finishing it just after the time it was supposed to start, their equipment is better than that at the health board.
Big ups for the Timaru team.

4 septembre 2026
Avis spontané
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Réponse de Specsavers

Thanks, Philip!

Noté 2 sur 5 étoiles

Member of staff obviously doesn’t like…

Member of staff obviously doesn’t like her job . I think I may have been an inconvenience.

29 août 2026
Avis spontané
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Réponse de Specsavers

Hi Cliff, thanks for reaching out. We're so sorry to hear that you had a negative experience in-store, as we take pride in our great customer service! Are you able to send your feedback through our online feedback form here?
https://www.specsavers.com.au/feedback

Submitting feedback this way means that your concern gets sent to the store you visited as well as the customer care team so they can take appropriate action.

Thanks and take care, The Specsavers Team

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