Specsavers Avis 

2 618
•
TrustScore 4.5 sur 5

4,5

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I was looked after by Hillary at the Botany, Auckland store. It was Hillary who helped me two years ago and was I fortunate to have her look after me again. Hillary is a tremendous asset to Spec... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I like using this self order service even though I may not use it often. I like how it stores what I've previously ordered, as I have terrible with my memory of the necessary measurements of the cont... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Ayah & her team at Specsavers in Botany are fantastic. I’d scratched my eye when pruning a lime tree; a local A&E prescribed an antibiotic that I appeared to be allergic to. Ayah went out of her way t... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Excellent service all round right from the minute you step inside the store at Botany town centre, staff welcomed you and listened to your needs. Optometrist and supervisor gave excellent service,... Voir plus

L'entreprise a répondu

À propos de l'entreprise


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

3 k avis

5 étoiles
4 étoiles
3 étoiles
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1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

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4,5

Tous les avis

(2 618)

589 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

The eye check this time was 'rushed'

The eye check this time was 'rushed' ! May be because they were very busy when I came. I felt like being treated as a product instead of a human being ! Plus they messed up one of my eyeglasses ! They gave me the wrong color and the other glass was very loosed ! (had to be adjusted 3 times !) Haven't really worn it yet, so don't know how they will perform. Will give an update some other time. I am considering going to other store next time. Profit before their customers' needs ! NOT recommended !

25 juillet 2026
Avis spontané
Logo de Specsavers

Réponse de Specsavers

Hi Lia, thanks for reaching out and sorry to hear you were unhappy with your experience in-store. If you'd like to, you can submit your feedback here: https://www.specsavers.co.nz/about/customer-service/feedback. When you submit feedback in this way, your concern will be sent directly to the store and to our customer service team so they can reach out and assist you with your issue. Kind Regards, The Specsavers Team

Noté 4 sur 5 étoiles

The optometrist efficient and knowledgeable

The staff were all helpful, the optometrist efficient and had good listening skills, offering me what I need to make my work/life use of glasses user-friendly and the links to shop staff relevant.

I appreciated the shape tip for my face.

I would like to see an option for the updated lenses to be slipped into my current frames without the hefty price tag, however costs are astronomical in many areas these days.

2 juillet 2026
Avis spontané
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Réponse de Specsavers

Thank you, Debra!

Noté 5 sur 5 étoiles

Lovely staff

Lovely staff. Friendly and helpful.

16 juillet 2026
Avis spontané
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Réponse de Specsavers

Thanks Kylie!

Noté 3 sur 5 étoiles

senior people…

I disliked the fact that senior people are disadvantaged to being tested under the so-called health and safety issues. It appears one chair fits all is not appropriate.

Plus I booked for an eye test but felt I had no option to complete a hearing test

17 juillet 2026
Avis spontané
Logo de Specsavers

Réponse de Specsavers

Hi Judith - thanks for reaching out and sorry to hear you were unhappy with your experience in-store. If you'd like to, you can submit your feedback here: https://www.specsavers.com.au/about/customer-service/feedback. When you submit feedback in this way, your concern will be sent directly to the store and to our customer service team so they can reach out and assist you with your issue. Kind Regards, The Specsavers Team

Noté 5 sur 5 étoiles

before coming in was so scared but upon…

before coming in was so scared but upon arrival I was greeted so warmly and the team were so polite I think they knew I was very nervous ,the lady made the process so nice even though I was scared at first I was reassured I was in a safe place and im super grateful for the team the help me heal my eye and were also very good at making sure I knew exactly what was happening and how to handle the treatment , I got home and I was still blown away at the service I got i went and took some sweet treats back in for the staff to enjoy, the were so appreciative and at first wouldn't take the sweets because they said its just part of the job. ive been many places and never had the same treatment I received here. im so grateful for the experience and happy for specsavers that they have such beautiful mannerd and genuine employees

9 juillet 2026
Avis spontané
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Réponse de Specsavers

Thank you!

Noté 5 sur 5 étoiles

Friendly Service and Easy Online Ordering

The staff were very friendly and supportive. They took the time to understand our needs and helped us choose the right products.

I also ordered contact lenses through the Specsavers website, and the ordering process was simple and convenient. The only difficulty was identifying which contact lens was for the left eye and which was for the right eye when each eye had a different prescription. Making this clearer on the website would be very helpful.

It would also be great to see more affordable prices or special discounts for students. Overall, I had a very positive experience and would recommend Specsavers.

30 juin 2026
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Réponse de Specsavers

Thank you, Shanuka!

Noté 5 sur 5 étoiles

Staff were very helpful

Staff were very helpful, the eye test was quick and easy! they helped me pick some frames that I liked and it arrived ahead of time. Highly recommend this store

30 juin 2026
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Réponse de Specsavers

Thank you, Dion! You're a star!

Noté 5 sur 5 étoiles

Service and staff

The service provided to me was par excellence
And the staff was awesome.

17 juillet 2026
Avis spontané
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Réponse de Specsavers

Thank you, Ripudaman!

Noté 5 sur 5 étoiles

Best customer service

I had amazing experience with optometrist she had lots of patience while doing my eye check up. And Sam was amazing with her customer service.

18 juillet 2026
Avis spontané
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Réponse de Specsavers

Thank you, Ran!

Noté 5 sur 5 étoiles

Great experience

Great experience, friendly/ knowledgeable staff

27 juin 2026
Avis spontané
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Réponse de Specsavers

Thanks for your lovely review!

Noté 2 sur 5 étoiles

Not satisfied with the glasses what I…

Not satisfied with the glasses what I purchased. I required a glasses which can be safe to drive, but the glasses I received was not what I expected with no sun tint.

17 juillet 2026
Avis spontané
Logo de Specsavers

Réponse de Specsavers

Hi Jegan, thanks for reaching out and sorry to hear you were unhappy with your experience in-store. If you'd like to, you can submit your feedback here: https://www.specsavers.co.nz/about/customer-service/feedback. When you submit feedback in this way, your concern will be sent directly to the store and to our customer service team so they can reach out and assist you with your issue. Kind Regards, The Specsavers Team

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