Specsavers Avis 

2 618
•
TrustScore 4.5 sur 5

4,5

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I was looked after by Hillary at the Botany, Auckland store. It was Hillary who helped me two years ago and was I fortunate to have her look after me again. Hillary is a tremendous asset to Spec... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I like using this self order service even though I may not use it often. I like how it stores what I've previously ordered, as I have terrible with my memory of the necessary measurements of the cont... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Ayah & her team at Specsavers in Botany are fantastic. I’d scratched my eye when pruning a lime tree; a local A&E prescribed an antibiotic that I appeared to be allergic to. Ayah went out of her way t... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Excellent service all round right from the minute you step inside the store at Botany town centre, staff welcomed you and listened to your needs. Optometrist and supervisor gave excellent service,... Voir plus

L'entreprise a répondu

À propos de l'entreprise


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

3 k avis

5 étoiles
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1 étoile

Demande des avis aux clients

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4,5

Tous les avis

(2 618)

589 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Should be a 10 star

5 stars is not enough. It should be a 10! I came in to Specsavers Papakura yesterday afternoon as my glasses hit the ground and one of my lenses came out. I have progressive eyesight and really need my glasses. Jen got me to sit down and relax while she kindly and expertly repaired my glasses at no charge. I was more than happy to pay a fee for the repair but it wasn't required. My glasses are better than ever. Anytime I have come into this store, the staff members have been so nice and helpful. I will continue to go back for eye tests and glasses and recommend this store to anyone I can. Thank you. 😀

9 juillet 2026
Avis spontané
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Réponse de Specsavers

Thanks for your amazing review!

Noté 5 sur 5 étoiles

Richmond Nelson Branch

Richmond Nelson Branch
What can I say what a great team of people couldnt fault the service received.
I received a call from Julie yesterday morning saying my glasses had arrived in store .Sent by courier to my address in Westport overnight received early this morning.
Highly recommend Spec Savers Richmond Mall Branch .

Thanks Rob Jones

8 juillet 2026
Avis spontané
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Réponse de Specsavers

Thanks for your lovely review!

Noté 5 sur 5 étoiles

Great experience, easy process

The entire process was very easy, I had no trouble navigating the website. Delivery was super fast and the glasses fit perfectly

16 juin 2026
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Réponse de Specsavers

Thank you so much Tony!

Noté 5 sur 5 étoiles

I had a great experience at Specsavers…

I had a great experience at Specsavers New Lynn. The optometrist was professional, thorough, and took the time to explain everything clearly, making me feel comfortable throughout the appointment. The staff were also fantastic—they quickly booked me in and were friendly, efficient, and helpful from start to finish. Excellent customer service all around. Highly recommend!

27 juin 2026
Avis spontané
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Réponse de Specsavers

Hi Hiral, thanks so much for your lovely review! We will pass this on to the team, they will be so happy to hear you enjoyed your time in store and that you were happy with the service! Thanks, Hiral!

Noté 5 sur 5 étoiles

Exceptional customer service

The staff in Napier are very caring and helpful and I couldn’t be happier with the whole experience. They worked around my disability and made it so much easier for me. I’ve been there twice now and have been treated incredibly well on both occasions. Their prices are so much cheaper than I’ve been paying in the past and they have a good range of frames to choose from too. I would highly recommend them.

26 juin 2026
Avis spontané
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Réponse de Specsavers

Hi Lynda, thanks so much for your lovely review! We will pass this on to the team, they will be so happy to hear you enjoyed your time in store and that you were happy with the service! Thanks, Lynda!

Noté 5 sur 5 étoiles

great

great, friendly and helpful staff, helped me find a nice pair of adidas glasses that are perfect. Great service and fast delivery

30 juin 2026
Avis spontané
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Réponse de Specsavers

Thanks for your kind words!

Noté 1 sur 5 étoiles

Turned up 15 min early for my…

Turned up 15 min early for my appointment, waited 45 min in the shop at Chartwell, went to the counter to remind them, got told I have missed my appointment as I didn't come back to the counter at my appointment time, what a joke.
Emailed them twice over the last 2 weeks and just got absolutely no reply whatsoever , please don't tell me to submit this somewhere else like all your other replies, Specsavers Chartwell you suck and I wont be walking into another store ever!!!

22 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

Staff are friendly

Staff are friendly, helpful and knowledgeable. A quick process with them all being efficient in their roles.

16 juin 2026
Avis spontané
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Réponse de Specsavers

Thank you so much!

Noté 5 sur 5 étoiles

This morning I went into Timaru…

This morning I went into Timaru specsavers and was greeted by Hey. My glasses had a broken arm due to my dog getting my glasses. She very quickly found a pair of frames that fitted my lenses perfectly. She was so helpful and solved my issue very quickly . One very happy customer thanks again Hey.

4 juillet 2026
Avis spontané
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Réponse de Specsavers

Thank you so much!

Noté 5 sur 5 étoiles

As indicated

As indicated. Comfortable, professional, robust and to the point.

24 juin 2026
Avis spontané
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Réponse de Specsavers

Thanks Michael!

Noté 5 sur 5 étoiles

Staff

Eric, Maka, and Hilary, I just wanna say they were all perfect. This was my first time getting my eyes checked and getting a glasses, it was surprisingly comfortable and their energy is just top tier. At first I thought it would be awkward, but as the conversation grew, they were enthusiastic with their jokes and stories. Love Maka for his jokes, Hilary for her stories, and Eric for his calm aura!

3 juillet 2026
Avis spontané
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Réponse de Specsavers

Thanks for the great review!

Noté 1 sur 5 étoiles

Pretty average delivery time and so I…


Pretty average delivery time and so I ran out of lenses. Wouldn't use again

12 juin 2026
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Réponse de Specsavers

Hi Ray - thanks for reaching out and sorry to hear you were unhappy with your experience with us. If you'd like to, you can submit your feedback here: https://www.specsavers.co.nz/about/customer-service/feedback. When you submit feedback in this way, your concern will be sent directly to the store and to our customer service team so they can reach out and assist you with your issue. Kind Regards, The Specsavers Team

Noté 5 sur 5 étoiles

Specsavers Porirua couldn’t be better

Specsavers the store always awesome every step of the way. Ordering contacts for them to then come from AU was dissappointing!

11 juin 2026
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Réponse de Specsavers

Thanks for your review!

We're sorry to hear you weren't completely happy with your experience. If you'd like to, you can submit your feedback here: https://www.specsavers.co.nz/about/customer-service/feedback. When you submit feedback in this way, your concern will be sent directly to the store and to our customer service team so they can reach out and assist you with your issue. Kind Regards, The Specsavers Team

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