Called to change my address, this generated a premium change of £0.42 yes you are reading that correctly 42p. This company cannot process payments for less than £1, and advised that payment was not ne... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
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Update: Zenith did get in touch to say that they urgently wanted to speak to me. When I called and eventually got through, I was told that they needed copies of our driving licences - I have alrea... Voir plus
L'entreprise a répondu
While upgrading my car (& insurance premiums) I decided on the policy Zenith Insurance we’re promoting. The service, communication & recalculation of the premium due to my error, have been exemplary... Voir plus
L'entreprise a répondu
I’ve had an excellent experience with Zenith . From the start, the process of getting car insurance was clear and straightforward. The team was very professional, answered all my questions, and made s... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Zenith Insurance specialises in providing pet, car and van insurance, and we provide all the essentials plus a choice of optional extras meaning you only pay for what you need
Coordonnées de contact
Fusion House, Katharine Way, Bretton, PE3 8BG, Peterborough, Royaume-Uni
- social@zenithinsurance-bisl.co.uk
- zenith-insure.com
4,1
Bien
9 k avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The female member of staff I spoke with…
The female member of staff I spoke with on the phone was extremely helpful and made everything clear and understandable and helped me with a couple of problems. Thank you.
24 mars 2026
Réponse de Zenith Insurance
Hello,
Thank you for your kind feedback!
We’re delighted to hear that our team member was so helpful and made everything clear and easy to understand while assisting you with your queries.
We really appreciate you taking the time to share your experience, and we’ll be sure to pass your comments on.
Welcome to Zenith Insurance!
Thanks Laura
Great policy and really easy to…
Great policy and really easy to complete the steps just amazing
23 mars 2026
Réponse de Zenith Insurance
Hey,
Thank you for taking the time to leave your five-star review!
Vicky
O asigurare bună și corectă
Este pentru prima dată când fac o asigurare și sunt mulțumit
23 mars 2026
Réponse de Zenith Insurance
Hi,
Thank you for your five-star review!
Mulțumesc!
Vicky
Very good insurance company
Very good insurance company, I'm very happy with the service provider
22 mars 2026
Réponse de Zenith Insurance
Hi,
Thank you for taking the time to leave us your five star review!
Vicky
Very reasonable price and exceptional…
Very reasonable price and exceptional customer service, thank you
14 mars 2026
Réponse de Zenith Insurance
Hey James,
Thank you leaving your five-star review about your customer service experience with us.
Vicky
Réponse de Zenith Insurance
Hi Abdul,
Thank you for taking the time to leave your five-star review!
Vicky
Réponse de Zenith Insurance
Hi Robert,
Thank you for your five-star review!
Vicky
Easy to apply easy to understand…
Easy to apply easy to understand questions been kept well informed about policy and any add on’s I chose very pleased with service
10 mars 2026
Réponse de Zenith Insurance
Hi Mark,
Thank you for your 5 star review and feedback. It's great to hear you're happy with our service.
Leanne
Very good the insurance is the perfect…
Very good the insurance is the perfect isurance in my live thanks and the cheapest one !
20 mars 2026
Réponse de Zenith Insurance
Hi Dobrin,
Thank you for your 5 star review and feedback. it's great to hear you're happy with your policy and our prices.
Leanne
Easy to set up and lots of good…
Easy to set up and lots of good benefits for good prices.
17 mars 2026
Réponse de Zenith Insurance
Hey Raigan,
Thank you for your kind review!
We’re delighted to hear that you found the process easy to set up and that you’re enjoying the benefits at a great price — that’s exactly what we strive to deliver.
It’s wonderful to have you with Zenith Insurance, and we’re here whenever you need us.
Thanks again for your support!
Laura
After multiple phone calls
After multiple phone calls, emails not replied to/“received” and only having 4 days to prove NCB from my other insurance company before they cancelled or increased my policy price, I finally got it sorted on the last day.
The ladies i dealt with over the phone couldn’t have been more helpful in fairness to them, putting me on hold to speak to another team to see if they had received the proof of no claims bonus,
At first I was sending the wrong document although it matched the requirements from them, but there was no email reply to state why or help me know exactly what was needed. It came down to the last day to prove so after another 4 phone calls, and multiple failed attempts to receive PDF files from me, the lady over the phone finally came back from the other team to say the proof had been successful, strangely enough I had just told the lady I wanted to cancel the policy myself and get a full refund and shop elsewhere…
17 mars 2026
Avis spontané
Réponse de Zenith Insurance
Hi Ryan,
Thank you for your feedback, and we’re sorry for the frustration caused during this process.
We understand how stressful it must have been with the tight deadline and lack of clear communication regarding the documents required. This is not the level of service we aim to provide, and we apologise for the confusion and delays in confirming your proof of No Claims Bonus.
That said, we’re pleased to hear that our team were helpful over the phone and that your proof was successfully validated in the end.
Your comments regarding communication and document guidance have been noted, as this is something we are always looking to improve.
If you do require anything further, you can reach us at social@zenithinsurance-bisl.co.uk.
Vicky
Réponse de Zenith Insurance
Hi Margaret,
Thank you for your review!
Vicky
No idea how the price changes
Found it really difficult to understand the quote system, price quoted supposed to be guaranteed for 30 days then told it’s recalculated every time I log on?? What?? Then there’s the waiting on the phone… far too long, once was 30 minutes waiting! Simply too long.
6 mars 2026
Réponse de Zenith Insurance
Hi Simon,
I'm sorry to hear about the issues you had with the online quote and getting through to our customer services team. We will be in touch to see how we can assist you further.
Kirsty
Great price!
Great price!! Best deal available on the market and gave me satisfaction to save a fortune from existing company!
7 mars 2026
Réponse de Zenith Insurance
Hey Peter,
Thank you for taking the time to leave your fab review!
Vicky
Réponse de Zenith Insurance
Hi Leigh,
It's fantastic to hear you found it easy insuring with ourselves!
Kirsty
The worst company I have ever used.
The worst company I have ever used.
Charged cancellation fee when they couldn’t give me a quote on my new car.
Absolute shambles. Do not use!!!
16 mars 2026
Réponse de Zenith Insurance
Hi,
Thank you for taking the time to leave your feedback.
I’m sorry to hear that you’re unhappy with your recent experience. I understand how frustrating it must have been when you were unable to obtain a quote for your new vehicle and then needed to cancel the policy.
In some circumstances we may be unable to provide a quote for certain vehicles due to our underwriting criteria. When this happens and the policy is cancelled, the cancellation fee outlined in the policy terms and conditions can still apply, as the policy had already been set up.
I appreciate that this situation has been disappointing, and I’m sorry for the frustration it has caused. Your feedback is important and has been noted, and we will be in touch to discuss this further.
Vicky
Very Easy to use
2 mars 2026
Réponse de Zenith Insurance
Hi,
Thank you for your review and feedback. It's great to hear you found us easy to use.
Leanne
5 star thank you very helpful
13 mars 2026
Réponse de Zenith Insurance
Hi,
Thank you for your 5 star review and feedback.
Leanne
Very good Service
12 mars 2026
Réponse de Zenith Insurance
Hey,
Thank you for your five-star review!
Vicky
So rude the customer service needs…
So rude the customer service needs training on customer service
12 mars 2026
Avis spontané
Réponse de Zenith Insurance
Hi Tereza,
We’re sorry to hear that you felt our customer service was rude. This is not the level of service we aim to provide.
Your feedback is important to us and will be shared with the relevant team so we can review the interaction and improve our service. If you’d like us to look into this further, please contact us directly with your name, postcode, and policy number at social@zenithinsurance-bisl.co.uk.
Vicky
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