Called to change my address, this generated a premium change of £0.42 yes you are reading that correctly 42p. This company cannot process payments for less than £1, and advised that payment was not ne... Voir plus
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Update: Zenith did get in touch to say that they urgently wanted to speak to me. When I called and eventually got through, I was told that they needed copies of our driving licences - I have alrea... Voir plus
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While upgrading my car (& insurance premiums) I decided on the policy Zenith Insurance we’re promoting. The service, communication & recalculation of the premium due to my error, have been exemplary... Voir plus
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I’ve had an excellent experience with Zenith . From the start, the process of getting car insurance was clear and straightforward. The team was very professional, answered all my questions, and made s... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Zenith Insurance specialises in providing pet, car and van insurance, and we provide all the essentials plus a choice of optional extras meaning you only pay for what you need
Coordonnées de contact
Fusion House, Katharine Way, Bretton, PE3 8BG, Peterborough, Royaume-Uni
- social@zenithinsurance-bisl.co.uk
- zenith-insure.com
4,1
Bien
9 k avis
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Awful customer service
Awful customer service, awful company in general. They will miss sell policies and not be very helpful when questioned. I thought i had breakdown cover then when needed it was only road side assistance. This was not explained when i took out the policy. I will not use this company again and i reccomend other avoid as well
9 avril 2026
Avis spontané
Réponse de Zenith Insurance
Hello Martyn,
We’re really sorry to hear about your experience and appreciate you taking the time to share your feedback!
This certainly isn’t the level of service we aim to provide, and we’re sorry if there was any confusion around your cover—especially when it came to the difference between roadside assistance and full breakdown cover. We understand how frustrating that must have been when you needed support.
We take concerns about policy clarity very seriously, and your comments will be shared with our team to help us improve how we explain cover options during the purchase process.
We’d really like the chance to look into this for you and see if we can help in any way. Please email your policy details over to us at social@zenithinsurance-bisl.co.uk to allow us to get in touch with you.
Many Thanks
Laura
Réponse de Zenith Insurance
Hi John,
Thank you for your fantastic feedback!
We’re delighted to hear that you found the process quick and our cover to be the best value. Providing a smooth experience and great prices is exactly what we aim for, so it’s wonderful to know we delivered for you.
Welcome to Zenith Insurance!
Thanks Laura
Excellent service
9 avril 2026
Réponse de Zenith Insurance
Hey,
Thank you for taking the time to leave your five-star review!
Vicky
Réponse de Zenith Insurance
Hey Florin,
Thank you for your fab five star review!
Vicky
Réponse de Zenith Insurance
Hey Darren,
Thank you so much for your kind words!
We’re absolutely delighted to hear that you found our service excellent and speedy – that’s exactly what we aim for.
It’s great to know we made such a positive impression, and your feedback really means a lot to our team.
If there’s ever anything more we can help you with, we’re always here!
All the best,
Laura
Réponse de Zenith Insurance
Hey,
Thank you for your five-star review!
Vicky
It was fast and easy.
1 avril 2026
Réponse de Zenith Insurance
Hi,
Thank you for your five-star review!
Vicky
I am extremely dissatisfied with this…
I am extremely dissatisfied with this car insurance company. The final price was not what was initially quoted; it increased after discussions. The customer service was terrible—I spoke to three different people, and each one gave me different information. I do not recommend this company to anyone. It causes a lot of issues and raises the price unexpectedly.
5 avril 2026
Réponse de Zenith Insurance
Hi Lukasz,
Thanks for your feedback, and we’re really sorry to hear about your experience.
We understand how frustrating it must have been to receive a different price than initially quoted, and to get inconsistent information when speaking to multiple agents — that’s not the level of service we aim to provide.
From what we can see, the change in premium was due to necessary adjustments to the policy that would affect the overall price. That said, we appreciate this may not have been clearly explained at the time, and we’re sorry for any confusion caused.
We will be in touch to discuss this further.
Vicky
Réponse de Zenith Insurance
Hello,
Thank you for your great review!
We’re glad to hear you had a very good experience with Zenith Insurance. Providing reliable service and support is always our goal!
Welcome to Zenith Insurance.
Thanks Laura
Excellent company to deal with
3 avril 2026
Réponse de Zenith Insurance
Hi Paul,
Thank you for your brilliant review!
We’re delighted to hear that you’ve had a positive experience with Zenith Insurance. Making things easy and reliable for our customers is always our goal!
Welcome to Zenith Insurance!
Laura
Réponse de Zenith Insurance
Hi,
Thank you for your amazing review!
We’re thrilled to hear that you think so highly of Zenith Insurance. Providing excellent service and peace of mind is always what we strive for!
Thanks for choosing Zenith Insurance!
Laura
Excellent service from staff who are…
Excellent service from staff who are professional and knowledgeable
24 mars 2026
Réponse de Zenith Insurance
Hello,
Thank you for your wonderful 5 star review!
We’re delighted to hear that our team provided you with professional and knowledgeable service. Delivering excellent support is exactly what we aim for at Zenith Insurance.
Thanks for choosing us!
Laura
Réponse de Zenith Insurance
Hi,
Thank you for your 5 star review!
We’re delighted to hear that you found the application process easy and quick, and that you’re happy with our competitive prices. Providing a simple experience and great value is what we strive for.
Thanks for choosing Zenith Insurance!
Laura
My experience was very good with your…
My experience was very good with your colleagues, especially your Customer service everything went through smoothly I didn’t have any problem so I will always recommend Zenith Insurance company well appreciate cheers 👋
26 mars 2026
Réponse de Zenith Insurance
Hello,
Thank you so much for your kind review!
We’re delighted to hear that you had such a positive experience with our team, especially our customer service colleagues. It’s great to know everything went smoothly and that you didn’t encounter any issues.
Your recommendation really means a lot to us—thank you for choosing Zenith Insurance!
Laura
Réponse de Zenith Insurance
Hi Jim,
Thank you for your five-star review!
Vicky
Very reasonable quote which I'm happy…
Very reasonable quote which I'm happy with and the breakdown recovery is had was great. I'm very impressed with zenith insurance. I would definitely recommend them
20 mars 2026
Avis spontané
Réponse de Zenith Insurance
Hi Liam,
Thanks for your 5 star review and feedback! It's fantastic to hear you would definitely recommend us to others!
Kirsty
ABSOLUTE SHOCKING COMPANY
ABSOLUTE SHOCKING COMPANY
DO NOT USE THIS INSURANCE COMPANY,
THEY GIVE YOU CHEAP PRICES TO LURE YOU IN, BUT DONT PAY OUT WHEN YOU HAVE AN ACCIDENT.
THEY DRAGGED MY CLAIN OUT FOR 3 MONTHS BEFORE THEY GAVE ME THE NEWS.
CRAP CUSTOMER SERVICE AND CRAP WITH KEEPING YOU INFORMED.
AVOID AVOID AVOID
SCAMMERS. £15000 THEY OWE ME.
SCAMMERS, CORRUPT.
27 mars 2026
Avis spontané
The price I paid which was very good.
19 mars 2026
Réponse de Zenith Insurance
Hi Gregory,
It's fantastic to hear you were happy with the premium we offered for insurance!
Kirsty
So far very happy with zenith…
So far very happy with zenith insurance, RAC was reliable, when I changed my van was very easy and not extra price for changing a van to another and so far very reliable and professional
25 mars 2026
Avis spontané
Réponse de Zenith Insurance
Hi Constantin,
Thank you for taking the time to review your customer experience with us!
I am pleased that you found the change easy to do and without any additional charges.
Vicky
Réponse de Zenith Insurance
Hi C T,
Thank you for your excellent 5 star review!
Kirsty
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