Atelieroliver Avis 

The slim fit suits me and the collar sits better once it’s worn in a bit. The item looked straightforward online and that is accurate, although it feels better made in person.

Matteo Merino Zip Sweater. Not merino wool, just 100% polyester. Zipper on the wrong side. 3 weeks to arrive.
The good: Very heavy knit and fully lined - feels like a coat. The fit is good. Only $50.

Very disappointing experience. The shoes I ordered came in way smaller than advertised size, had no brand logo or size markings. It honestly made me question whether the product was authentic.
What frustrated me the most is the return and exchange process. If you need a different size you’re expected to pay more. Returns are even worse because you have to pay the shipping to China, which cost more than the product at which point it’s not even returning the item, considering they may not even get there.
Overall, I feel misled by the advertising and extremely disappointed. I would not recommend this company.

Aaron relaxed pants were comfortable, especially considering they were oversized. Clean colour made them pair with white shoes really well, and material quality was like jeans. Only negative is that they go down to heels, but have been great.

Shoes were way smaller than a normal size 9 that I ordered. They were also advertised as having support, but there was none.
When I inquired about returning or exchanging them, I was told that I could exchange the shoes if I paid $29 more dollars, but I couldn’t return them. I originally paid over $50 for the shoes and they marked down now to $39. So they wanted me to pay almost another full price for the exchange.
Their own return policy on the website says that they will accept returns.
This is a very shady company!

FALSE ADVERTISING!!!! I ordered "orthopedic" flip flops that never came. After I contacted customer service, they arrived the next day. They were NOT orthopedic, so I submitted a return request. I was then advised that I needed to submit photos, and it would be $30-$40 to return the item to CHINA. Their return policy clearly states no questions asked and returns go to Australia for about $4. Despite NUMEROUS emails (they keep sending the same info or offering a minimal discount to keep them). The responses don't address my emails, so I'm assuming they are SI created. DON'T DO BUSINESS WITH THIS COMPANY!

Ordered a dress and was sent the wrong color. After contacting the support email with a photo of the incorrect color, I cannot get any kind of response to correct the incorrect item and send a refund (the event I ordered the dress for has long passed at this point). Beyond disappointed, steer clear of this scam of a company.

amazing service and overeall experience... absolutly love the design of the store and the navigation through it.

very happy with my experience and quality of the product.

A rip-off. They sent the wrong item and have failed to refund my money or respond to my numerous emails asking to return the item.

The straps stay secure and the sole is chunky which I like. It took a minute to get used to the height but now they’re good.

This website is selling products and or merchandise that is the same quality as SHEIN and Temu … I thought if I spent extra money, the quality would be better. It was not. The size is not accurate. Then when I went to return the item the shipping cost was how much as much I paid for the product!!
Do not waste your time when a company says if you are not 100% satisfied with your product you can return but shipping is paid by consumer not them … ummmm that says a lot!!! What a scam!!
I was so looking forward to what I purchased and so upset at what I received, and even more upset about trying to return once the post office told me how much and that was the cheapest amount. It was what I paid for my product horrible feeling to deal with this company.

Atelier Oliver is a dropship scam. I got a blazer, and it was NOTHING like the photo. Quality was the worst piece of clothing I've ever seen. Return??? Forget it, unless you want to pay shipping to AUSTRALIA. Eventually, their customer "service" center will ignore you as well.

Absolute scam. Product was not as described. When checking out, I was asked if I wanted a discount on my item. I said YES. Then, it auto-added A SECOND DRESS to the transaction! I immediately contacted customer service, which took 48 hours to even get a reply. I was told that they could help with a return after the order arrives, but could not stop the order. After waiting weeks for the order to arrive, I went to process a return for both dresses and found out I have to pay return shipping at my expense to... Australia! DO NOT BUY FROM THIS STORE!

I purchased one dress for some reason sent me now they charged for two and dresses did not fit too small. They ship the products with no tags on labels. They do not want to send me a label to return it on top of that they want me to pay the shipping on my own which it will cost me more than that cheap products they sale. First time buying and never again. The worst. Not even Shein does this :(

DO NOT order from this company. I ordered two pairs of shoes for a wedding. Shipping said they’d be here in time, but I received them after the wedding. Both pair came shoved in a plastic pouch and were very squished. When I asked about returning-they said it was going to cost $40-50 to return!! Crazy! A bad experience all around.

It’s light but warm enough for most days. The hood stays put better than most of the ones I’ve owned. The pockets could be slightly deeper but it’s not a big deal.

The items they shipped were the wrong size (did not match their sizing charts) and unlabeled. Their response was I can return it is I pay shipping and any customs to ship back to China. The whole company is a scam. They present themselves as in London but it's cheap poorly made Chinese junk.

It took weeks to get here and then the fabric was not as described. I knew you needed to send it back but as I see other people mention, it’s to Australia. Seeing how many steps it takes to return it, I guess I’m going to be out $75. Poor company

Oliver have been one of the most reliable clothing stores I've bought from in the past year. I don't get the negative reviews!!?? This store is absolute class; everything I buy from it is 10/10 in quality, and the customer service always gets back to me within the hour.

P.S. Perfect for gifts; my kids love it.

My sweater arrived WITHOUT one tag - anywhere. They claimed it was cashmere - it was clearly not. The jacket tags were no where to be found either. Their website says $5-10 shipping back. It was $45 because you have to send it to AUSTRALIA and it came from CA. It took 4 emails to get 'approval' to send it back. This company is a sham with CHEAP textiles.