Atelieroliver Avis 

92
•
TrustScore 2.5 sur 5

2,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I bought the Anthony-Tate puffer, and honestly, it's a nice jacket. I was in a rush this year to get something for the autumn weather, and when I saw this, I thought I might as well try it. It did not... Voir plus

Noté 1 sur 5 étoiles

awful… honestly no redeeming qualities. their customer service support takes way too long to answer and and was not efficient at all when i was trying to cancel an order. the shoes i purchased came lo... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I recently just bought the austin v-neck t-shirt, and I actaully really liked the quality. I thought it was going to be a super low quality piece of clothing, but it surprised me. Only thing I really... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

I ordered shoes that were never received. The tracking number showed they had been delivered, but they never had and our camera showed that. I contacted the customer service department several times a... Voir plus

L'entreprise a répondu

2,7

Bas

TrustScore 2.5 sur 5

92 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 94 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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2,7

Tous les avis

(92)

91 avis reçus au cours des 12 derniers mois

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Noté 3 sur 5 étoiles

This dress looked beautiful online but…

This dress looked beautiful online but when I received the dress, it was made with cheap polyester fabric and was too large. I also had difficulty tracking the package.

Order #AO6793

5 octobre 2026
Avis spontané
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Réponse de Atelieroliver

Dear Lisa,

We’re sorry the dress’s fabric and fit did not match your expectations from the listing, and that tracking the delivery was difficult. Please email support@atelieroliver.com with your order number and ‘Trustpilot Review’ in the subject so our support team can review the product details, sizing and tracking concerns with you.

Kind regards,
Atelier Oliver Customer Support

Noté 4 sur 5 étoiles

Quality

Really happy with these shoes from Atelier Oliver. They look even better in person and feel comfortable straight away without needing much time to break them in. The quality feels solid for the price, and they’re easy to style with pretty much anything. Overall, I’d definitely recommend them and would buy from Atelier Oliver again.

6 octobre 2026
Avis spontané
Noté 4 sur 5 étoiles

bought a few polo t-shirts for holiday…

bought a few polo t-shirts for holiday to marbella very good material and didn't feel cheap.
come exactly how described.
very fast and reliable delivery will definitely be buying from here again for next trip abroad

21 septembre 2026
Avis spontané
Noté 4 sur 5 étoiles

Really happy with this jacket.The…

Really happy with this jacket.The quality feels great with a nice smooth fabric and a comfortable fit that looks smart but not too formal.It arrived quickly and was well packaged and overall really good quality piece for the price.Would definitely recommend

6 octobre 2026
Avis spontané
Noté 5 sur 5 étoiles

High Quality

The quality of the clothing was excellent for the price I payed. My overall experience shopping with Atelier Oliver was great. Would reccomend to buy from here.

6 octobre 2026
Avis spontané
Noté 5 sur 5 étoiles

Great experince in here best and easy…

Great experince in here best and easy website i know

6 octobre 2026
Avis spontané
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Réponse de Atelieroliver

Dear Unlose,

Thank you for your review. We’re glad you found the website easy to use and had a good experience with us.

Kind regards,
Atelier Oliver Customer Support

Noté 5 sur 5 étoiles

They confirmed my ordered instantly and…

They confirmed my ordered instantly and the package was in my house in less than 5 days. The quality was amazing and i really recommend ordering from here.

28 septembre 2026
Avis spontané
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Réponse de Atelieroliver

Dear preslavbg games,

Thank you for your feedback. We’re glad the order confirmation, delivery and product quality made this a positive experience for you.

Kind regards,
Atelier Oliver Customer Support

Noté 5 sur 5 étoiles

This product was amazing came in a…

This product was amazing came in a perfectly amount of time i satisfied my needs perfectly

5 octobre 2026
Avis spontané
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Réponse de Atelieroliver

Dear Karastan,

Thank you for your review. We’re pleased the product arrived in good time and met your needs.

Kind regards,
Atelier Oliver Customer Support

Noté 5 sur 5 étoiles

Good quality - took a little long

Although took a little long, was great service and communication.

Also clothes were good quality. Will order again!

3 octobre 2026
Avis spontané
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Réponse de Atelieroliver

Dear Harrison,

Thank you for your feedback. We’re glad you were pleased with the quality, service and communication. We’re sorry delivery took longer than you expected and appreciate your patience.

Kind regards,
Atelier Oliver Customer Support

Noté 1 sur 5 étoiles

Waited long time for product

Waited long time for product, was supposed to be made in USA not China. Bought Ex Large Shirt was a Large, Quality was cheap but price was not. LABEL WAS CUT OFF THE COLLAR WONDER WHY!!! Underwear I bought was junk also. DO NOT BUY FROM THIS SCAM COMPANY.

5 octobre 2026
Avis spontané
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Réponse de Atelieroliver

Dear David,

We’re sorry the delivery time, sizing and quality of the shirt and underwear disappointed you. We also understand your concerns about the missing collar label and where the products were made. Please email support@atelieroliver.com with your order number and ‘Trustpilot Review’ as the subject so our support team can review your concerns and the available next steps with you.

Kind regards,
Atelier Oliver Customer Support

Noté 1 sur 5 étoiles

Absolutely awful and I don’t even know…

Absolutely awful and I don’t even know where to start. Shoes I received were not what the pictures were. Same for the suit. Absolutely awful. Shipping took almost a month as well. I would never buy from them ever again. I don’t know how they’re in business.

3 octobre 2026
Avis spontané
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Réponse de Atelieroliver

Dear Kaivon,

We’re sorry the shoes and suit did not look as you expected from the photos, and that delivery took almost a month. Please email support@atelieroliver.com with your order number and ‘Trustpilot Review’ as the subject so our support team can review your concerns and the available next steps with you.

Kind regards,
Atelier Oliver Customer Support

Noté 1 sur 5 étoiles

Ordered a dress that was priced at $58

Ordered a dress that was priced at $58, I read the reviews and shipping information. Made sure it wasn't shipped from overseas because I was limited on time for my event. So ordered on Sept 4,2026 says it was shipped on Sept 5, 2026. By Sept 17, 2026 I sent email asking for tracking. They just kept saying we will look into this for you. On Sept 25, 2026 I asked for a refund they advised that once I received the item then I could return it. Return fee would be from $20-$40 then once they received it I would be credited. Finally received the dress on Sept 29th. Looks like it was ordered from Temu. Never again!!!

5 septembre 2026
Avis spontané
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Réponse de Atelieroliver

Dear Christina,

We’re sorry the dress arrived too late for your plans and that the tracking, quality and return costs left you disappointed. We understand how frustrating the wait and repeated requests for updates were. Please email support@atelieroliver.com with your order number and ‘Trustpilot Review’ as the subject so our support team can review your concerns and the available next steps with you.

Kind regards,
Atelier Oliver Customer Support

Noté 1 sur 5 étoiles

The clothing is cheap and poorly made and unable to return

The clothing is cheap, poorly made and nothing like the photos. I ordered a sweater, a sequin jacket and a satiny dress. All crap. To return, you go through a series of back and forth emails, only to be told that it's over forty dollars to return it at your cost and then they will review it and decide if you get a refund. So I'm guessing not. No labels in the clothing, came in cheap plastic bags. Definitely a scam. Do not buy from here.

1 octobre 2026
Avis spontané
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Réponse de Atelieroliver

Dear Christine,

We’re sorry the sweater, jacket and dress did not match your expectations for quality or appearance. We understand your concerns about the missing labels, packaging, return costs and the difficulty getting a clear answer. Please email support@atelieroliver.com with your order number and ‘Trustpilot Review’ as the subject so our support team can review your concerns and the available next steps with you.

Kind regards,
Atelier Oliver Customer Support

Noté 2 sur 5 étoiles

Poor quality- do not recommend

The product took awhile to arrive. The quality is the same as SHEIN but with a higher price tag. Poor quality and poor customer service. Buyer beware.

2 octobre 2026
Avis spontané
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Réponse de Atelieroliver

Dear Christine,

We’re sorry the product quality, delivery time and customer service disappointed you. Please email support@atelieroliver.com with your order number and ‘Trustpilot Review’ as the subject so our support team can review your concerns and the available next steps with you.

Kind regards,
Atelier Oliver Customer Support

Noté 1 sur 5 étoiles

Less than negative review

Less than negative review. Ordered a jacket for a wedding last month. Wedding occurred this past weekend. Jacket apparently on a plane from China for past weekend!! Never informed that it would take many weeks to get here. Had to order another jacket from Amazon which arrived in days!! Still don’t have the Atelier jacket. Most likely will cost me more to return than jacket worth!! NEVER EVER order from this company!!! You will regret

4 octobre 2026
Avis spontané
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Réponse de Atelieroliver

Dear Marie,

We’re sorry your jacket had not arrived in time for the wedding and that you had to find an alternative. We understand your concerns about the delivery information and potential return costs. Please email support@atelieroliver.com with your order number and ‘Trustpilot Review’ as the subject so our support team can review your concerns and the available next steps with you.

Kind regards,
Atelier Oliver Customer Support

Noté 1 sur 5 étoiles

Don’t waste your time and $

This item took much longer (almost a month) than it should have to arrive. I was skeptical about them to begin with and emailed customer service when it was very late in arriving- (showed as delivered but was not delivered) got an initial answer then nothing. Finally one day a dirty crumpled package arrived with the item. The buttons are all the same on the item except for one - right in the middle front of a blouse that is different color! So, I would not order from this company again. Wish their products and delivery were as nice as their website. Don’t understand why a business would operate this way.

1 octobre 2026
Avis spontané
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Réponse de Atelieroliver

Dear Susan,

We’re sorry about the delivery confusion, packaging condition and mismatched button on your blouse, and that you did not receive the follow-up you needed from support. Please email support@atelieroliver.com with your order number and ‘Trustpilot Review’ as the subject so our support team can review your concerns and the available next steps with you.

Kind regards,
Atelier Oliver Customer Support

Noté 1 sur 5 étoiles

They make returns extremely difficult!!

They make returns extremely difficult! The return policy in their web site states that shipping costs should be $5 - $10 AUD and calls out the return ship to address as in Australia. This is on the USA web site where all product costs are listed in USD. I have been going back and forth with customer survice trying to make a return. They finally conceeded that I could return the product but gave an incomplete address in China for the ship to address and stated that the cost to return was going to be approximately $40-$50 "as stated on their website". Their web site says nothing about China and nothing about $40-$50. The address that they sent in China is not even usable becuase it is incomplete!

3 octobre 2026
Avis spontané
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Réponse de Atelieroliver

Dear Kathleen,

We’re sorry the return instructions and website information were inconsistent, and that the address you received appeared incomplete. We understand the frustration caused by the quoted shipping costs and the back-and-forth correspondence. Please email support@atelieroliver.com with your order number and ‘Trustpilot Review’ as the subject so our support team can review your concerns and the available next steps with you.

Kind regards,
Atelier Oliver Customer Support

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