I bought the Anthony-Tate puffer, and honestly, it's a nice jacket. I was in a rush this year to get something for the autumn weather, and when I saw this, I thought I might as well try it. It did not... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
awful… honestly no redeeming qualities. their customer service support takes way too long to answer and and was not efficient at all when i was trying to cancel an order. the shoes i purchased came lo... Voir plus
L'entreprise a répondu
I recently just bought the austin v-neck t-shirt, and I actaully really liked the quality. I thought it was going to be a super low quality piece of clothing, but it surprised me. Only thing I really... Voir plus
L'entreprise a répondu
I ordered shoes that were never received. The tracking number showed they had been delivered, but they never had and our camera showed that. I contacted the customer service department several times a... Voir plus
L'entreprise a répondu
2,7
Bas
92 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 94 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Atelieroliver
Dear Harvey,
Thank you for your feedback. We appreciate you taking the time to share your positive experience with our service.
Kind regards,
Atelier Oliver Customer Support
Legit website
Legit website, i love this web site and i know the owners they Are legit and sell legit products
28 septembre 2026
Avis spontané
Réponse de Atelieroliver
Dear Nilias,
Thank you for sharing your feedback. We appreciate your support and are glad you’ve had a positive experience with the website.
Kind regards,
Atelier Oliver Customer Support
Loved the clothes
Loved the clothes, arrived on time and a really good fit!!
26 septembre 2026
Avis spontané
Réponse de Atelieroliver
Dear James,
Thank you for your review. We’re pleased the clothes fit well and arrived on time.
Kind regards,
Atelier Oliver Customer Support
I would give this store negative 10 of…
I would give this store negative 10 of possible. I have a problem with my order and cannot get help or a refund. I ordered a dress for my sisters wedding on this website and I have tried to call the number several time which is a UK number that goes straight to voicemail. I left messages. I have emailed and can’t get a response. I wanted to cancel the order as it is being sent to the wrong address in another state! I started emailing and calling as soon as I placed the order and realized shop had my old address. They shipped the item anyway from China and I am now out $60 without a dress for the wedding and will have to buy another. I will never receive this item and I just want my money back! Order AO6803!
24 septembre 2026
Avis spontané
Réponse de Atelieroliver
Dear Cindy,
We’re sorry you couldn’t get timely help after discovering the incorrect delivery address, and that this left you without the dress for your sister’s wedding. Please email support@atelieroliver.com with ‘Trustpilot Review’ as the subject and refer to the order number you provided so our support team can review the address issue, your cancellation request and the correspondence with you.
Kind regards,
Atelier Oliver Customer Support
Bought a couple pairs of shorts for a…
Bought a couple pairs of shorts for a short trip. Needed them by a certain date and i communicated that to the customer support and they made sure my order was fulfilled asap. Super impressed. Will come back for my next haul
22 septembre 2026
Avis spontané
Réponse de Atelieroliver
Dear Callum,
Thank you for sharing your experience. We’re glad the support team helped with your delivery deadline and that you were pleased with the shorts.
Kind regards,
Atelier Oliver Customer Support
slow shipping, but I liked the item
I recently just bought the austin v-neck t-shirt, and I actaully really liked the quality. I thought it was going to be a super low quality piece of clothing, but it surprised me. Only thing I really didn't like was the shipping, it took like 3 days longer than stated, but perhaps I got unlucky.
24 septembre 2026
Avis spontané
Réponse de Atelieroliver
Dear Alex,
Thank you for your feedback. We’re glad you like the Austin V-neck t-shirt’s quality. We’re sorry delivery took longer than the stated timeframe and appreciate your patience.
Kind regards,
Atelier Oliver Customer Support
Buyer beware
Updated: Misleading website, unhelpful support, and returns cost me $92
I ordered a suit and a pair of shoes, and what arrived looked nothing like the photos on the website. The quality was poor, and the gap between what's advertised and what's delivered was so big that, in my opinion, it feels like a bait-and-switch.
I emailed support with photos of what I received. They didn't address the quality at all. They just offered 15% off if I kept the items, or a full refund if I sent them back. I returned everything a week ago, and shipping cost me $92. The refund I'm expecting is only a little more than what I paid to ship it all back, so I'm left with almost nothing to show for the whole experience.
Overall, I found their website misleading compared with what I actually received, and I feel completely taken advantage of. I won't be ordering from them again, and I'd encourage others to think carefully before buying.
26 septembre 2026
Avis spontané
Réponse de Atelieroliver
Dear Lamar,
We’re sorry the suit and shoes did not match the website photos or the quality you expected. We understand why that left you disappointed. Please email support@atelieroliver.com with your order number and ‘Trustpilot Review’ as the subject so our support team can review your concerns and the available options with you.
Kind regards,
Atelier Oliver Customer Support
Terrible quality product.
I ordered a sweater and when it came it was so huge, probably an xxl when I ordered large but it was snug over the hips and the sleeves were inches too long. It also didn’t have any tags inside, not for the size nor the fabric content. And the material was almost like plastic. Terrible quality. Their website says you can return items to Australia for $5-10, but when I wanted to return the sweater, they said it should be returned to China for $40-50. No one should buy from this company.
3 septembre 2026
Avis spontané
Réponse de Atelieroliver
Dear Cjwalker,
We’re sorry the sweater’s fit, sleeve length, material and missing labels caused concern. We also understand your frustration about the difference between the return information you read and the instructions you received. Please email support@atelieroliver.com with your order number and ‘Trustpilot Review’ as the subject so our support team can review your concerns and the available options with you.
Kind regards,
Atelier Oliver Customer Support
This company doesn't allow you to return your purchase
This company doesn't allow you to return merchandise and get a full refund. To get a full refund you would have to ship merchandise to China and pay $40 to $50 dollars in shipping which may be more than the cost of the item itself. They might let you keep it and give you a 15% refund but you're stuck with a useless piece of merchandise and you lost money too. It took 4 emails to finally get a response and they were requesting pictures of the item which made no sense. Horrible experience! Don't buy from this company! Not worth the headache or loss of money.
18 septembre 2026
Avis spontané
Réponse de Atelieroliver
Dear Mari,
We’re sorry it took repeated emails to get a response and that the return costs and options left you unhappy. We understand why this was a frustrating experience. Please email support@atelieroliver.com with your order number and ‘Trustpilot Review’ as the subject so our support team can review your concerns and the available options with you.
Kind regards,
Atelier Oliver Customer Support
I ordered $70 shoes and they shipped…
I ordered $70 shoes and they shipped two sizes too small. The quality is also terrible super cheap. I asked for refund they indicated it would cost $50. NOTE THEY ARE IN CHINA not london or australia. DO NOT BUY FROM THEM. fast fashion all the way.
28 août 2026
Avis spontané
Réponse de Atelieroliver
Dear Joe,
We’re sorry the shoes were too small and the quality did not meet your expectations. We understand your concerns about the cost and location of the return. Please email support@atelieroliver.com with your order number and ‘Trustpilot Review’ as the subject so our support team can review your concerns and the available options with you.
Kind regards,
Atelier Oliver Customer Support
bought some linen pants and a shirt
bought some linen pants and a shirt - quality was OK and probably about right for how much I paid, shipping took maybe 10 days? A tad longer, not sure, overall happy wiht my experience
10 septembre 2026
Avis spontané
Réponse de Atelieroliver
Dear arch,
Thank you for your feedback on the linen pants and shirt. We’re glad you were happy overall with the value, and appreciate your comments about the delivery time.
Kind regards,
Atelier Oliver Customer Support
Please don't waste your money as I did
Ordered clothes for a special family gathering. Quality was poor / had fake pants pockets, was not made of Linen and did not fit according to their guidelines. I contacted them about a return and was told I had to ship to their warehouse in China and that it would cost me between $30 and $40 to ship, and a refund would only be issued after they confirmed receipt there and that there was no damage to the clothes. Then, instead of that, they responded that I could have 20% off my next order, as if I would ever buy from them again
27 août 2026
Avis spontané
Réponse de Atelieroliver
Dear Phillippi,
We’re sorry the clothing’s material, pockets and fit did not meet your expectations for your family gathering. We also understand why the return costs and suggested discount were disappointing. Please email support@atelieroliver.com with your order number and ‘Trustpilot Review’ as the subject so our support team can review your concerns and the available options with you.
Kind regards,
Atelier Oliver Customer Support
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.