Hallsgreenhouses.com Avis 

There customer service is very good.I had 3 large panes of glass broken on delivery phone them up and they said no bother we will send them out to you. I would use them again

Fantastic customer service nothing is too much trouble for the team at Juliana , it is great to know that a member of the team will always help if you have a problem . We are really pleased with our purchase can’t wait until we can sow our first seeds of the 2024 season .

I telephoned to enquire about how to fix a problem whihc had arisen with the door of my greenhouse, constructed a year previously. The person who answered my call clearly had excellent knowledge of the product and was able to give me useful information immediately, followed up by e-mailing to me links to helpful videos. She then took the trouble to send another unsolicited message with more thoughts on the matter, which also proved very helpful. Some small parts required were forwarded to me without any delay. Thanks to all this the problem was resolved quickly. i am most grateful for the advice received and the keenness of Hall's staff to be of help.

I ordered a Popular 6 x 10 greenhouse that was soon delivered, although it was rather later in the day such that at one stage I seriously wondered if it were to happen. However, someone has to be the last delivery of a day and the chap who bought it was friendly and helpful. After I started to assemble the greenhouse I realised that such was the spot I was proposing to errect it on was not as level as the precision of the greenhouse required. I therefore ordered a base unit that was despatched to me by overnight delivery (not at my request) so I was able to get on with the job without delay. I was very impressed with this service. I later found that one panel of the toughened glass, delivered on a heavily protected pallet, was damaged. Expecting a 'blame game' I was impressed by Rachel's immediate response that she would get a replacement out to me with the minimum of delay. It arrived well within time for me to finish the job. I later found that I was a small plastic strip 'missing'. I genuinely admitted that I was neither blaming Hall's or myself for it, I just didn't have it. Once again, no quibble, Rachel had one in the post to me immeditely and I was able to complete the greenhouse. My only adverse comment is with regard to the instructions, the supporting pictures are very poor in that the clarity and contrast is such that it is not always clear as to the next stage and it takes a little while to understand how the parts are assembled so that one can work it out for oneself. I think the company and the product deserves better assembly instructions. That said, we now have a fine greenhouse that is doing its job well, looks great and is true value for money. As I said to Rachel throughout, customer service was excellent and one that many company's would do well to emulate.

Fantastic Quality Greenhouse, but what really makes them stand out is the aftercare and cusomter service.

I took on the build myself, and not being a professional greenhouse builder came accross a few issues. I got a personal call and extra photos to help.

Brilliant, buy with confidence.

Customer service was second to non. Emailed them with query on putting my new Magnum greenhouse together within minutes Rachel had contacted me by telephone, talked me through the problem, sent me further instructions with photographs. She also asked for photo of part to ensure it wasn’t damaged and needing replacing. All this within 15 mins of the enquiry,
Ordered online, no problems, delivery on time, wouldn’t hesitate to recommend them.

All our dealings with Halls Greenhouses has been 100% positive, particularly the Customer Service department. Communications concerning order and delivery have been timely and accurate, and all our queries have been answered promptly and efficiently. We now have an excellent greenhouse full of lovely produce. Thank you Halls.

After placing the order you are kept updated on the delivery and you are given a choice on a delivery time slot. Every thing is well packed the glass comes in a wooden crate the rest is packed in cardboard with all the components in separate bags and a instruction manual which is easy to follow. I had the 6 x 4 foot with the toughened glass which i would recommend as you get longer pains of glass so there is no need for z clips cost a bit more but well worth the cost. I erected the greenhouse on my own it took 7 hours when finished you get a strong and sturdy greenhouse would highly recommend halls greenhouses my mom has had a halls greenhouse 20+ years and it is still going strong never had any problems

I cannot fault the customer service or quality of the Hall Greenhouse we have ordered. From placing the order through to delivery and some subsequent communication over a pane of glass that broke once it had been delivered we have had a first class service. The customer service team answer the phone swiftly , no hanging on call waiting for ages, they are always polite and courteous and manage any of the queries quickly. We could have bought a greenhouse cheaper I am sure , however as the saying goes you get what you pay for and in this instance that is certainly true. I would absolutely return to Halls in the future and cannot recommend them highly enough.