Hallsgreenhouses.com Avis 

Wow probably the best customer service ever! Ordered a new greenhouse on Monday evening, confirmation received the next morning, later that day I received a text to say delivery would be on Monday but to text back if it wasn't convenient, replied to say that we wouldn't be in, telephone call received early the next morning delivery planned for a week after ordering. Excellent!

The staff were excellent, knowledgable, helpful and friendly. They were able to help offering support and appropriate advice.

Apparently according to the response from Halls my greenhouse collapsed totally after 5 months because I happen to live near the coast which historically can be windy !! Therefore they accept no responsibility for it falling apart .It would have been usefull if that were made know before I spent over £1000 very poor customer service

Having read other reviews I wonder where I have gone wrong? It’s taken 2 weekends to try and build the greenhouse with 4 adults!
Door difficult to fit on runners, really wish I hadn’t purchased this!
A comment from my partner who as “ if you paid more than £20 for this you’ve been robbed !

Purchased a Halls Popular 46 Greenhouse which was delivered within 7 days, much quicker than expected. Building the greenhouse was fairly easy but had a few questions on the instructions. However on contacting Halls they were very quickly and expertly resolved. Rachel, Gemma and Michael resolved everything we needed to know over the phone and also emailed additional info for the completion. Really pleased with the delivery, construction and superb customer service. Would highly recommend Halls.

Thank You !

A really good quality greenhouse, we are very pleased with it. The instructions could be a little clearer for novices. Excellent customer services.

Great service very helpful good quality greenhouse. Instruction could be a little clearer with the pictures and possible written instruction would be helpful.

We purchased a Halls Popular greenhouse 8’ by 6’. The people at Halls were very helpful prior to our purchase when we wanted advice about various things. The greenhouse was delivered in very good time and, although we thought we would have to wait until after Christmas for it to be installed, we were contacted very quickly after the greenhouse delivery by the local installer who arrived to do the work only about ten days later. The greenhouse was built in a morning, the work was done very efficiently and we were more than satisfied with everything. We thought that the greenhouse was very good value and unless you are very confident about building it yourself, we would highly recommend paying for it to be built for you.

Excellent product and great customer service.

I purchased a Birdlip 4 x 8 greenhouse (in green), it arrived in several boxes about two weeks after ordering. It took a little time to sort all the parts out and the instructions took some careful reading. I ignored the instructions that came with the box and instead followed the manual on the web site, note there are some differences between the two. Even thought I had taken time sorting out the parts and arranging everything on the patio (you need a big patio), it was only towards the end that I noticed that I was two capping bars short, but thankfully Rachel at Halls solved the problem and without hesitation arranged for two capping bars to be sent to me.

Just to note, with a fully constructed greenhouse I do seem to have quite a lot of (small) parts left over but I gather from Rachel that this is because Halls over supply many of these easily lost parts.

This was the third greenhouse I have constructed, in terms of quality it is probably the best; overall an enjoyable few days.

To summarise, a quality product at a reasonable price (I purchased direct from Halls in their recent sale), with excellent after sales service.

Great service from start to finish. Kept informed throughout from order date to date of delivery. Delivery driver very helpful. All well packaged. I'm not particularly handy but managed to build relatively easily from the instructions. I lost a nut from the door mechanism, spoke with Rachel in the office and a replacement arrived the next day.

It's grown-up meccano, requiring patience and very close reading of the instructions as well as watching both Halls' and private videos to get hints. Rachel is the saving grace when I broke both door wheels by putting them on backwards. She replaced them promptly and send additional photos and advice which made things even clearer. Getting there slowly! thanks!

Ordered a 6x6 aluminium greenhouse with horticultural glass in the recent sale, everything arrived safely, and well within the advised timescale. Very well packed, the glass was completely intact, a sturdy little greenhouse, well made and very good value. Ordering was easy and delivery was stress free. Rachel in customer services was a great help with responding quickly to my queries, very friendly and accommodating. Very quick to send a couple of small clips out that were missing too (arrived next day). Great Company, highly recommend.

I bought a lovely Compact Metal Greenhouse. It’s very well made lots of useful extras . Very sturdy and well made. I have had an excellent experience with this company .Rachel has been great and kept me up to date and very help. I am glad I paid the extra to have it installed as Mike my installer was excellent and took care and pride . I love my green house a big thank you to you all excellent team .

I needed a spare part for a Halls Jumbo cold frame I had had for many years. Rachel in Customer Services went out of her way to try and find the current models parts that would fit (and touch wood they will).
Rachel did not give up on me (which she could quite as easily have done!) but came up trumps and now Halls have a very satisfied customer thanks to her.
Well done Rachel and Halls.
Incidentally I had a new greenhouse a few years ago and it was Rachel who did a good job then.
Five Stars (pity I couldn't give more)

The greenhouse i ordered is sturdy and looks good. The instructions can be a little awkward but stick to it and you will be OK. What makes this company stand out is it's customer service. I had an issue with some broken glass which they were more than happy to resolve with me. Absolutely first class.

Everything came packaged securely, the delivery driver went out of his way to get the materials to the right location (despite our awkward site), turnaround when I needed support was super fast (even though it took me months to open the package and start putting together the greenhouse), the team couldn't have been nicer and the quality of the product is great.

Good morning
I have received the grub screw this morning thank you very much for your prompt attention I would have no hesitation in recommending your company to anyone wishing to purchase a greenhouse as I found it very easy to erect and the instructions easy to follow and the finished product is of a very high standard.
Regards
Gordon

Exceptional customer service from Alexandra. As expected a quality lean-to greenhouse from Halls...very pleased

Order came quickly, and the greenhouse is sturdy and looks well made. Assistance from the team throughout as a few issues with the delivery (not the fault of the vendor). Really great customer service.