Purchased the XL bag from B & Q 3 months ago, it’s been such a relief knowing there is no pressure or extra charges for length of time, we are sorting our garden which has taken time. I went online an... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
To start with, the bag always turns up within a couple of days of ordering. As to collection - SO easy and straightforward. Just request collection online, the truck turns up within the five working d... Voir plus
After discovering our driveway was too borrow for a skip lorry, we opted for a Hippobag. Booking was simple and delivery was within 24 hours, as was collection after asking for it to be removed. W... Voir plus
L'entreprise a répondu
Simple to order a package, Quick bag delivery, Easy to book a collection. As with all rubbish disposal, sadly it's expensive. Booked a collection which happened within three day (an email letting me k... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Trusted with rubbish removal for over 15 years. Services include HIPPOBAG, skip and Man & Van services.
Coordonnées de contact
1000 Lakeside, PO6 3EN, PORTSMOUTH, Royaume-Uni
- 0333 9990999
- web.enquiries@hippowaste.co.uk
- hippowaste.co.uk
4,7
Excellent
22 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de HIPPO
Thank you for the 5 star review :)
Incredibly easy
Incredibly easy. From ordering the bag through to the arranging collection and the actual collection.
If only they could help fill the bags as well! :)
It was fascinating watching the collection. Their Lorries are a wonderful piece of engineering. Very impressed.
8 juillet 2026
Réponse de HIPPO
Hello,
Thanks for the great review! We're glad you found the whole process easy from start to finish.
As for helping fill the bag too... we'll let you know when we invent that service! 😄
It's also brilliant to hear you enjoyed watching the collection. Our HIAB lorries do tend to attract a bit of attention, and it's always satisfying seeing a full bag lifted away in one go.
Thanks again for your kind words and for choosing HIPPO.
Team HIPPO
Simplicity and clarity
Very straightforward simple instructions easy process seamless collection
Can't fault the service so far
8 juillet 2026
Réponse de HIPPO
Hello,
Thanks for the review! We're pleased to hear you found the whole process straightforward from start to finish.
Team HIPPO
Straightforward Process
Overall happy with the process. Quite straightforward but impersonal. Didn't even know it had been collected and was at home at the time. But for many that's probably a plus. Purchased bag from B&Q followed the straightforward instructions and was perfect for what I needed
8 juillet 2026
Réponse de HIPPO
Hello
Thank you for your 4‑star review! We're pleased to hear you found the process straightforward and that the HIPPO bag was perfect for what you needed.
Team HIPPO
First class service
I purchased a Mega bag plus collection. The bag was delivered promptly the next day. Once I had filled the bag I booked the collection. I booked late on Sunday evening and the bag was collected Wednesday morning. The collection was quick and hassle free. This is not the first time I have used Hippo. It is a first class service and suits my needs every time. The website is excellent and any questions are answered promptly by customer service.
8 juillet 2026
Réponse de HIPPO
Hello,
Thanks for the great review and for coming back to HIPPO again!
It's nice to hear everything went smoothly, from the next-day delivery to the quick collection after you booked it in. We're also glad you've found the website easy to use and that the team has been there to help whenever you've had a question.
It means a lot when customers return to us, so thank you for your continued support. We're pleased the service keeps ticking the boxes for you.
Team HIPPO
Pace yourself no messing
Easy to order on line. There's plenty of time to get rubbish sorted into hippo bag ready for collection, which was quick and so the bag wasn't sat too long waiting to be picked up. Pleased with service.
8 juillet 2026
Réponse de HIPPO
Hello,
Thanks for the review! We're glad you liked the flexibility of the service. Not everyone gets a clear-out finished in a day or two, so having plenty of time to fill the bag can make all the difference.
Thank you for choosing HIPPO
Team HIPPO
Fantastic service from start to finish
Fantastic service from start to finish. The bag was delivered the next day after ordering and collection was simply a click or two on the website. The filled bag was collected in a couple of days and I didn't have to be there to see it. Brilliant all round.
8 juillet 2026
Réponse de HIPPO
Hello,
Thanks for the great feedback! Glad everything worked as it should - quick delivery, an easy collection booking, and the bag gone before you even had a chance to notice it.
Really appreciate you taking the time to leave a review, and we're pleased the whole process was hassle-free from start to finish.
Team HIPPO
Such a co cenownt service
Such a convenient service. Amazed at how strong the bags are!
8 juillet 2026
Réponse de HIPPO
Thank you for the 5 star review :)
APPALLING SERVICE
AVOID. Absolutely useless. Repeated failure to turn up for collection, no communication and a list of excuses. Take your money quick enough and then fail to do what they're paid for. Appalling customer service. Book a traditional skip with another company.
8 juillet 2026
Avis spontané
Réponse de HIPPO
Hello,
Thank you for your review. We’re very sorry to hear that you were disappointed with the service you received.
We acknowledge that your collection took longer than we would have hoped, and we sincerely apologise that this left you feeling let down by us. We understand how frustrating it is when collections do not take place as expected.
While we appreciate that this experience has damaged your confidence in our service, please be assured that your feedback has been noted and will be shared with the relevant teams for review.
We’re sorry we did not provide the experience you expected and thank you for bringing this to our attention.
Team HIPPO
Very poor service and attitude save…
Very poor service and attitude save your time and money and support local waste carriers.
8 juillet 2026
Avis spontané
Réponse de HIPPO
Hello,
Thank you for your review. We're very sorry to read that you were unhappy with both the service and the attitude you experienced.
We take feedback like this very seriously and would like the opportunity to investigate exactly what went wrong.
Please contact us directly and ask to speak with our Customer Service Manager, providing any relevant order details so we can review your experience in full.
We appreciate you bringing this to our attention and would welcome the chance to look into this further.
Team HIPPO
Really quick pick and Robert Finn was…
Really quick pick and Robert Finn was very polite
7 juillet 2026
Réponse de HIPPO
Hello
Thank you for your 5‑star review! We’re really pleased to hear your collection was completed quickly and that Robert made such a positive impression. We’ll be sure to pass your kind comments on to him.
Thank you for choosing HIPPO.
Team HIPPO
Réponse de HIPPO
Thanks for the amazing 5 star review :)
Great service efficient will be using…
Great service efficient will be using again, easy booking for collection thank you
7 juillet 2026
Réponse de HIPPO
Hello
Thank you for your 5‑star review! We’re really pleased to hear you found the service efficient and the collection booking process easy. Thank you for choosing HIPPO, and we look forward to helping you again in the future.
Team HIPPO
The bag arrived earlier than expected…
The bag arrived earlier than expected which was great and the collection was within two days. Very efficient driver.
30 juin 2026
Réponse de HIPPO
Hello
Thank you for your 5‑star review! We're glad the bag arrived sooner than expected and that collection was completed so quickly. It's also great to hear the driver was efficient.
Thanks for choosing HIPPO and for taking the time to share your feedback.
Team HIPPO
Good, efficient service
The bag was delivered quickly by post. When ready for collection, it was easy to request this on line via their website. Collection was within 24 hours and whilst I was not at home. Lovely supprise to see a clear garden when I got home.
7 juillet 2026
Réponse de HIPPO
Hello
Thank you for your 5‑star review! We're pleased to hear you found the service quick and easy to use, and what a lovely surprise to come home to a clear garden. Thanks for choosing HIPPO, and we hope to help again in the future.
Team HIPPO
Excellent service
Excellent service. Booking collection was easy and although they said collection within 5 days it was collected early next day. Thank you
7 juillet 2026
Réponse de HIPPO
Hello
Thank you for your 5‑star review! We're really pleased to hear booking the collection was easy and that your bag was collected even sooner than expected.
Thanks for choosing HIPPO, and we're glad we could help.
Team HIPPO
very easy
very easy - order a bag (or buy one at Toolstation), fill it and it's picked up when you want- what's not to like!
30 juin 2026
Réponse de HIPPO
Hello
Thank you for your 5‑star review! We're pleased to hear you found the process so easy and everything worked just as it should, from filling the bag to arranging collection.
Thanks for choosing HIPPO.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.