Optegra Eye Health Care Avis 8 250

I thought the surgery was excellent but I wasn't impressed with the information provided either pre or post operation.....I felt I was treated a bit like a conveyor belt.....not as I would have expected from paying privately.

No personal follow up post op, even the 2 week check up seemed rushed and not at all informative. All they seemed interested in as to whether I met the DVLA criteria. The optometrist and his colleague didnt even introduce themselves.....all proceeds driven, not patient driven

What to expect from the operation and over what period? What lens were inserted and what to expect from them etc

Very disappointed with the after care, but delighted with the actual surgery.

Being able to speak on the phone to book or ask questions. Having an appointment time and not everyone arriving all at the same time. Even taken up early on both occasions. Reception very friendly and all staff efficient

Pleasant and efficient staff and the punctuality of each section of the operation

If you want a cataract removed on the NHS, then I guess Optegra is better than going to the eye hospital as the waiting lists are shorter and it is a nice environment. The staff are friendly and helpful and there is a coffee machine. However, the down side is that it is a quick rushed experience. I had my eye scratched during the operation which caused me more discomfort in the following weeks than had it not been scratched. The After care is not really there. If you want an after care appointment you have to request it. You really are just a number. I will not be going to them for my second eye.

I found everyone at Optegra to be kind and patient with me as I was very nervous, the after care was also good.

Excellent care and attention, I felt confident

I was an NHS referral patient and my experience could not have been better if I was private patient. The whole experience ran so smoothly from my initial contact with this Company through to my final discharge. I found the staff all to be helpful, friendly, polite,effecient and respectful. A very appreciative and satisfied customer

Lovely staff, fully explained the process. Very efficient.

Efficient
Well managed
Experienced
Delivering a perfect outcome

The treatment I received both at pre op assessment and on day of op was exceptional. Efficient, thorough and speedy. Absolutely no problems. Very impressed.

Very nice waiting area. Good reception. Coffee machine in reception is very welcome. Staff are brilliant. They talk you through all the processes pertaining to your procedure. Surgeon also puts you at your ease.

Efficient - professional- caring and attentive treatment. Everything on time. Staff helpful and approachable. As was my treatment for the first cataract surgery. Thank you

I had good experiece with operation all the staff was kind and caring thank you everyone

Very friendly professional reassurance can't say anymore

I felt relaxed with the whole experiece .
All the staff are very good.

Very helpful staff and excellent service which was more than expected.

A piece of my original lens was left in my eye during replacement surgery on March 3rd.
In my follow up on March 12th I was told this was noted by opthamologist but not mentioned to me. It was suggested I see mr Ball and I thought this was routine.
This was not therefore arranged until April 12th as was not raised as urgent.
On 12th April Mr Ball saw the retained lens and arranged to have it operated on asap - was done on 14th. He told me this should have been brought to his attention on March 12th but was not.
The removed was done well and all the staff were attentive and helpful but I had a retained lens in my eye for a month without it being dealt with.
During that time my eye was uncomfortable and blurry and I was concerned that something more serious was happening but did not contact Optegra sooner as I assumed this would have been rectified quickly if it was.
Overall I would say your post op protocol needs tightening to ensure this does not happen again .

All round good experience. Has made a huge difference to my vision. Very pleased with Optegra.

Staff were good, but the process was just rushed without any information about what was planned for the surgery and post surgery.
If you try call for info/support as a NHS patient the phone lines are busy if you unless you’re a private patient it gets redirected/prioritised better.
The day of surgery it was efficient, albeit seemed rushed almost like your a patient on a conveyer belt.
What is more frustrating is that there is little/no support post surgery (unless it's critical or considered an emergency). You're given the feeling or impression to try and not to contact the hospital for any after care questions (unless it’s super urgent or critical) so no point of contact for any small questions/worries, or concerns. You’re encouraged and advised to just wait for the opticians appointment instead (at 4wk after the surgery).
I know it's considered out patient procedure, but sadly, I came away with the feeling (as a NHS patient) undergoing cataract lens replacement, you just treated like you're on a conveyer belt. I must be clear the surgery procedure itself was was good and went well, and as I said the staff were great.
In summary, the process and feeling or lack of post-op support/service/advice from the hospital directly, is lacking. I.e once your surgery is done, bye - see your optician now. This is not helpful if you have any concerns and need to go back to the hepital, and not rely or wait on your optician (who can't do much anyway).

In my situation, Post-op, I am still facing after 2months of blurred edge/shimmery on one the outer side of my lens/vision. Plus of course the expected “halos” also, which I'm hoping will disappear as advised in coming months. I've had these symptoms sadly since week 2 to be honest, and they've not improved or changed much since
I will look to take advice on next steps/options, on what to help address the issues going into my 3rd month post op.

*UPDATE* I had to post this review again - I was emailed by Optegra to confirm my details as it's "under review", giving me 3 days time limit to provide details. This email went to the Junk folder, so that was not possible. The very limited window, and method they use is not fair, it only helps such companies/corporations against the reviewer, effectively resulting in muting/invalidating potential honest reviews (which aren't always positive in their view). Theres no way to reply, if the time period of 3 days is expired. Meaning the review has to posted all over again. Ridiculous!

Operation went so welll when right eye was done was very clear left eye like looking through tissue paper see if it clears in a week on the whole great job thanks so much.