Quality Bath Avis 

Smooth, efficient, and easy to work with. Quick communication and a seamless return and refund process.

Generally prices lower but have gotten lower prices on a few items with local competitors. The reason for 3 stars, if u need to return items, there is shipping n restocking fee of 15 to 20%. With local competitors, just take it back.

Nava was able to assist me in gaining the information to ensure my product was compliant with California energy codes, as well as assisting me with getting our items to me faster.
Thank you so much for your help.

The pricing beat competitors, also customer service picks up the phone immediately and was able to warranty some of the switches a year later.

Steven contacted me within minutes of my order going in. He better educated me on the Emtek product that I ordered and even shared a way to value engineer a way to essentially get the same product at a lower cost. Very impressed with Steven!

Lea helped me with a product return/replacement. Thankful for her help.

Great helpful service
Thanks Akiva

AKIVA POMERANTZ was extremely helpful. I had a lot of questions and asked for many quotes for different add on's. Very fast response time and very professional!
Would definitely recommend working with AKIVA.

Akiva was so helpful and went out of his way to answer various questions. Was fast and efficient.

Akiva is the best - always quick to respond, knowledgable & provides smooth reliable service.
Though most orders go seamlessly, if there is a snag, he doesn't shy away, but quickly resolves it with care.

First off, for Emtek premium hardware, the price was competitive. Akiva was helful, and efficient in building/properly formatting my order, and the delivery times were good.

Akiva oversaw the whole ordering process, assured me that the timing would work out fine even though a much longer timeframe was quoted on the site, and, in fact, everything DID work out just as he promised with a discount to boot. It was a pleasure to work with Akiva and I'm thrilled that we opted for Quality Bath over the other options we had for this faucet.

Did what was promised… excellent service and Knowledge.

Akiva was excellent managing a complex, multi- product order that required several calls and followup. His attention to detail and listening skills were excellent.

Quality Bath consistently provides excellent products and service alike. They employees communicate quickly and well. Here, when I realized that a product I ordered had a long lead time, Tziporah moved quickly to swap for a different product that would arrive promptly. I'm grateful!

I can't express strongly enough what a great experience I had! Josh was fantastic. He helped me source a product I needed and got it to me incredibly quickly. It arrived 2-3 days before I was expecting. Fantastic customer service. I will be using again for sure.

Quality Bath had exceptional prices on the best products! It is what drew me to their company. However their customer service is what will keep me as a repeat customer. When we had a minor issue with our new sink, I was immediately greeted with a willingness to help make it right by Adina. The uncommon part was I was able to work with the same person to remedy the situation over a span of several weeks. I never had to explain the issue again or be transferred to another department or person. Adina was quick to respond and efficient in handling every aspect of the situation. Quality Bath really understands customer service and Adina represented those values in every interaction. Their customer service values and having people like Adina onboard the team is what separates them from the rest.

On January 18, 2024, I purchased a Toto Neorest NX1 Dual Flush Toilet (1.0 GPF & 0.8 GPF)
through the quality bath website and I financed the transaction through Affirm, Inc.
The total purchase amount was $8,265.77. The item was delivered to my storage unit on or about
January 28, 2024. Upon opening the packaging the same day, I discovered that the toilet was
cracked.
I immediately notified QualityBath.com and provided photographic evidence of the concealed
damage. The exterior of the packaging was intact and showed no signs of visible damage, as
confirmed by the photographs and consistent with the company’s published damage-free
guarantee policy. Under that policy, damage to the contents not apparent on the outside of the
box must be reported within seven (7) days—which I did.
Despite timely and diligent efforts to resolve this issue with both QualityBath.com and through
Affirm’s dispute resolution process, my claim was denied without valid justification. Affirm
has failed to issue a refund or otherwise provide a resolution, despite being presented with clear
evidence, including correspondence, images of the damage, and citations to the seller's own
policy terms. I have also attempted resolution through the Better Business Bureau and direct
communication with the merchant, without success.

Lea from Quality bath alleged a few things; one that that the photos of the box had two serial numbers, and two that the pallet looked different than the one their security camera shows they shipped it on. The two serial numbers was simple, Toto confirmed it occasionally happens that other the item or box gets double stamped with a serial number and that it does not matter as long as I have proof of purchase. I don't disagree with the pallet looking different. Obviously if the freight company was able to create such a massive crack in such an expensive toilet, they would be capable of damaging the pallet in transit/cracking it, or having to transfer the item to a new pallet. To this day I have not received a replacement or refund and I am out $9000. Do not do business with these people.

Dov was great to work with. I appreciate him taking the extra time to call after an order I placed looked incomplete. He was attentive and thoughtful without being pushy. I will certainly look to Quality Bath first next time I'm looking to shop for things for the house and business.

The excellent guidance, expertise, knowledge and patience that Eli provided was crucial on my purchase. The quality of the product outstanding