SpaMedica Avis 

2 272
•
TrustScore 4.5 sur 5

4,6

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Had my left eye cataract done yesterday at Team valley trading estate the first was done back in July. The service from the team was outstanding from start to finish on both occasions. I would li... Voir plus

Noté 5 sur 5 étoiles

I have had both eyes treated at SPA Medica Bolton at different times. From the moment one books the initial assessment to the moment one leaves the clinic after the procedure, we are treated cordially... Voir plus

Noté 5 sur 5 étoiles

I have just had cataract surgery at Spamedica, Norwich. I was extremely nervous and stressed about the procedure. All the staff were amazing, there was no hurrying me on, no feeling of being on a... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I had my first cataract operation 3 days ago and I found the whole experience very positive. The staff was helpful, kind and efficient. The procedure was easy, quick and painless. The results have bee... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Santé & médecine

Écrit par l'entreprise

SpaMedica is one of the leading providers of NHS eye patient services and, in 2018, we became the largest NHS cataract surgery provider in the UK. Beyond cataract surgery, other NHS ophthalmology services offered include treatments for Age-Related Macular Degeneration (AMD) and Posterior Capsule Opacification (PCO), which is treated through a procedure known as YAG laser capsulotomy.


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4,6

Excellent

TrustScore 4.5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 87 % de ses avis négatifs

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4,6

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(2 272)

900 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Brighter clearer vision

I had my cataract surgery elsewhere a couple of yeas ago but my optician referred me to Spa Medica in Cosham for YAG Capsulotomy as the vision in my right eye had become fuzzy. I attended yesterday for the short painless procedure and already my vision is sharper and brighter! The premises are clean and comfortable and the medical professionals inspire confidence. Thank you!

16 septembre 2026
Avis spontané
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Réponse de SpaMedica

Thank you for your lovely review about SpaMedica!

Kind Regards
SpaMedica

Noté 5 sur 5 étoiles

My husband worked at SpaMedica

My husband worked at SpaMedica
Now I know why
The staff we’re incredibly polite helpful and professional
My husband Ash was speaking to other patients and they were there due to family recommendations
My first cataract experience was amazing done by the surgeon Andre who has been at SpaMedica more than a decade

Can’t wait to get my other eye done, thank you so much SpaMedica

15 septembre 2026
Avis spontané
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Réponse de SpaMedica

Thank you for your lovely review about SpaMedica!

Kind Regards
SpaMedica

Noté 4 sur 5 étoiles

Friendly

Friendly, informative, efficient. Put you at easr

15 septembre 2026
Avis spontané
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Réponse de SpaMedica

Thank you for your lovely review about SpaMedica!

Kind Regards
SpaMedica

Noté 5 sur 5 étoiles

Had my cataract removed on Tuesday

Had my cataract removed on Tuesday, was in and out in 2.5hours, no pain, excellent service. Thursday morning now and I am comfortable to drive.

15 septembre 2026
Avis spontané
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Réponse de SpaMedica

Thank you for your lovely review about SpaMedica!

Kind Regards
SpaMedica

Noté 5 sur 5 étoiles

Helpful caring staff,

Helpful caring staff,, 1st class experience

12 août 2026
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Réponse de SpaMedica

Thank you for your lovely review about SpaMedica!

Kind Regards
SpaMedica

Noté 5 sur 5 étoiles

I have to say SpaMedica Wokingham are…

I have to say SpaMedica Wokingham are fantastic. Had my right eye done back in January & my left eye last week. Both occasions been brilliant..staff are funny, kind & excellent patient focus even the surgeon was amazing. After care is amazing as well. BIG THANK YOU TO EVERYONE AT WOKINGHAM

12 septembre 2026
Avis spontané
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Réponse de SpaMedica

Thank you for your lovely review about SpaMedica!

Kind Regards
SpaMedica

Noté 5 sur 5 étoiles

What a remarkable improvement.

Everything about the process was very structured and well organised. This gave me a lot of confidence in what feels like a very invasive procedure. All staff are very friendly, even though they were very busy. The outcome was excellent and much better than I anticipated and it was such a nice shock when I realised I could see so much better through the lens that have been replaced than the one which hasn’t. Well done & thank you to all involved especially the super careful surgeon.

2 septembre 2026
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Réponse de SpaMedica

Thank you for your lovely review about SpaMedica!

Kind Regards
SpaMedica

Noté 5 sur 5 étoiles

Just had my second cataract surgery at…

Just had my second cataract surgery at wirral Spa Medica. The whole process from start to finish has been excellent. The nurses, reception staff and consultants have been amazing. The procedure was painless and the surgeon explained everything he was doing. Now that I've had my both eyes done I feel so much better. Thank you Spa Medica for giving me my eyesight back. I would recommend Spa Medica for cataract surgery.

12 septembre 2026
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Réponse de SpaMedica

Thank you for your lovely review about SpaMedica!

Kind Regards
SpaMedica

Noté 5 sur 5 étoiles

outstanding treatment

All the staff at the gloucester branch, from reception through to the surgery team were happy, friendly & very professional, taking the nervousness out of the equasion, making the acceptance of my second cataract op' an easy yes, what an improvement, many thanks Spa Medica.

7 very professional, taking the nervous

10 août 2026
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Réponse de SpaMedica

Thank you for your lovely review about SpaMedica!

Kind Regards
SpaMedica

Noté 5 sur 5 étoiles

Excellent service provided

Excellent service provided. Staff were professional, informative, supportive and friendly. From the receptionist down to the surgeon. I was dreading the long wait times ect that normally come with NHS appointments but was given the choice of spamedica or local hospital. I am so pleased that I chose Spamedica. Short wait time(approx 6 weeks from first appointment to surgery). Good clear instructions post surgery as well. I would definately recommend them if given the choice. A much better experience than I have ever had with the local hospital.

27 août 2026
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Réponse de SpaMedica

Thank you for your lovely review about SpaMedica!

Kind Regards
The SpaMedica Team

Noté 5 sur 5 étoiles

no pain

no pain. not much waiting, pleasant helpful staff
materials for my aftercare provided. I RECOMMEND THIS

24 août 2026
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Réponse de SpaMedica

Thank you for your lovely review about SpaMedica!

Kind Regards
The SpaMedica Team

Noté 5 sur 5 étoiles

Fast, Friendly, Professional

I have now had cataracts removed in both my eyes by the team at Spa Medica Sayers Common. I cannot recommend them highly enough. Before my first operation in December 2024 I was terrified, but the professionalism and friendliness of all the staff reassured me and all went extremely well. I have just had the same experience with my second operation and can now see clearly, only requiring glasses to read. Both operations were performed by the same surgeon and were quick and painless, with fast recovery.

10 août 2026
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Réponse de SpaMedica

Thank you for your lovely review about SpaMedica!

Kind Regards
The SpaMedica Team

Noté 1 sur 5 étoiles

Impossible to contact them to change an…

Impossible to contact them to change an appointment. Forced to telephone and then held in an endless queue, There is a customer portal, but no email option or ability to interact at all. Very poor.

15 septembre 2026
Avis spontané
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Réponse de SpaMedica

We’re sorry to hear you’ve had difficulty getting through to us.
We understand how frustrating it can be when you’re trying to reach us, and we’re sorry this has been your experience.

We’re currently experiencing a high number of calls and our teams are working hard to respond to everyone as quickly as possible.

Thank you for your patience while we work through the increased demand.

Noté 2 sur 5 étoiles

Ist cataract op at SoaMedica Bolton

Ist cataract op at SoaMedica Bolton, 7.7.26 went perfectly, no issues at all with it. Not able to read afterwards, no issue previously & distance out of focus & some double vision. Told by specsavers at ist checkup that these issues would prob clear after 2nd op.
2nd op 27.8.26 discussed these issues with nurse,also told then that this was a registrar training session, which i should have been notified about, this did happen for 1st appt & I devlined it at that time, then saw a doctor, didn't introduce himself, reason I'm not able to read is that I chose the lens which meant I would have to use glasses. Possibly some miscommunication here since I didnt remember that.
Went back to waiting room, same doctor saw me again & said he would be doing the op. I also said I wasn't complaining re the issues discussed & he said that was OK if that was how I felt
The operation itself was extremely uncomfortable, he was obviously training & talked through the procedure, drops being added a few times which were stinging. I told the man who took me through to discharge & also the nurse that if I'd had that experience for the 1st op I would not have had the 2nd done. I had difficulty opening my eye for almost 24 hrs, bruising around the eye & nose.
Still having the same issues looking into the distance, not able to focus.
The op

27 août 2026
Avis spontané
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Réponse de SpaMedica

Patient care, safety and satisfaction mean a lot to us at SpaMedica, and we’re sorry to hear that our service fell short of your expectations on this occasion. We’re keen to follow this up with the hospital where you were treated so we can investigate what happened and identify any areas for improvement.

To enable us to pass your feedback onto the relevant team, we would be grateful if you could send us an email at feedback@spamedica.co.uk with your full name, date of birth, and details of the hospital where you were treated as well as details of your complaint.

Please rest assured that we take your comments very seriously and your feedback will be shared with senior management.

Noté 5 sur 5 étoiles

Pre op visit today for cataract surgery…

Pre op visit today for cataract surgery .
SpaMedica Solihull , outstanding service , staff first class, attitude refreshing, extremely helpful and efficient!!
Surgery to be performed early December.
Pleasure to attend.Thank you.

14 septembre 2026
Avis spontané
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Réponse de SpaMedica

Thank you for your lovely review about SpaMedica!

Kind Regards
The SpaMedica Team

Noté 1 sur 5 étoiles

Unanswered Call Despite Being First in Queue

I called during the stated office hours and remained on hold for more than 30 minutes. Despite being number one in the queue throughout this time, my call was never answered.

14 septembre 2026
Avis spontané
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Réponse de SpaMedica

We’re sorry to hear you’ve had difficulty getting through to us.
We understand how frustrating it can be when you’re trying to reach us, and we’re sorry this has been your experience.

We’re currently experiencing a high number of calls and our teams are working hard to respond to everyone as quickly as possible.

Thank you for your patience while we work through the increased demand.

Noté 2 sur 5 étoiles

Earliest Operation not until April 2027

I had cataract operations on both eyes carried out by SpaMedica. After 2 years my sight in one of the eyes became very cloudy/ foggy. The optician told me it was a common condition suffered after cataract ops due to them not cleaning out the eye properly before fitting the new lens. He referred me back to SpaMedica to have laser treatment on NHS to correct it. I was quickly given an appointment by SpaMedica. When I went for my appointment which including a significant wait, I was informed that it would not be done until sometime after April 2027 as there was no NHS funding left to pay for it. It seems that there is no certainty that there will be sufficient funding and even if there is, there is no guarantee how long after April I’d have to wait for it.
I should have been informed of this when the appointment was made and travelling miles to then be told I’d have to wait months. I would not have bothered going had I known this but I assume SpaMedica are still getting an income from carrying out the pre-op testing.

*UPDATE* I have seen the companies response and I wish to be clear, I have no issue with my treatment being delayed due to NHS funding. That frequently happens.
My issue is with SpaMedica that I was not informed that treatment would not be until after April 2027 when they booked my pre op consultation. I struggled to get to the appointment and waited three hours to be told it would not be treated until April 27 earliest. Had I been told this when arranging the appointment I would not have wasted a day and the goodwill of my driver by going there for nothing to happen. Everyone else in the waiting room was in the same situation. None of us were told this until the end of our consultation.

11 septembre 2026
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Réponse de SpaMedica

Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating it can be to face a longer wait for treatment.


We’re really sorry that you have to wait. We have capacity to treat patients sooner, but changes to NHS funding in your local area means we’re currently restricted by your local NHS on how many patients we can treat. This means we’re unable to offer NHS treatment before April 2027, even where we have availability. If the situation changes, we’ll be in touch to arrange your appointment.

Noté 5 sur 5 étoiles

From beginning to end of my treatment I…

From beginning to end of my treatment I found everyone very kind and helpful. I was very nervous as I had previously had cataracts done in one eye hence after updated check up I was then told I had a detached Retina. This was very upsetting for me. But I had wonderful care especially by the doctor who fixed my eye her name her name is Dr Lesnik.

9 septembre 2026
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Réponse de SpaMedica

Thank you for your lovely review about SpaMedica!

Kind Regards
The SpaMedica Team

Noté 5 sur 5 étoiles

I had my first cataract procedure my…

I had my first cataract procedure to my left eye last year in Solihull and my second procedure to my right eye two days ago in Birmingham City Centre; both places had excellent service. Staff were friendly and polite, listened to and questions were answered that put my mind at rest, I was looked after well. The consultant and his team were very good. The consultant talked me through while doing the procedure which made me feel at ease. Brilliant service! I do recommend this to anyone who is going to have their procedure.

11 septembre 2026
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Réponse de SpaMedica

Thank you for your lovely review about SpaMedica!

Kind Regards
The SpaMedica Team

Noté 1 sur 5 étoiles

Widnes Spa Medica- Cataract surgery- Disappointing

Widnes Spa Medica- Cataract surgery.
Was assessed which was fine and given an appointment 8 weeks later. Two days prior I received a text cancelling my procedure. I contacted Spa Medica and arranged another appointment at 11.00 which I have just attended. I arrived and had a pellet and drops in my left eye and an arrow inked above the eye. Sat in the waiting room for an hour when a staff member came into the waiting room to announce that the "machine" was broken and another one was being sent from Liverpool. Two hours later further updated that the machine from Liverpool would arrive sometime after 15.00 and rebooking was offered 4 weeks later.
We were told that the machine had broken down the previous week and had been repaired but had gone faulty again (what standard of equipment are they using?) We were told that if we remained waiting we may have been seen but no promises, I had been waiting nearly 4 hours at that stage with no promise of being attended to, very disapointed.

11 septembre 2026
Avis spontané

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