SpaMedica Avis 

I had my first cataract procedure to my left eye last year in Solihull and my second procedure to my right eye two days ago in Birmingham City Centre; both places had excellent service. Staff were friendly and polite, listened to and questions were answered that put my mind at rest, I was looked after well. The consultant and his team were very good. The consultant talked me through while doing the procedure which made me feel at ease. Brilliant service! I do recommend this to anyone who is going to have their procedure.

Widnes Spa Medica- Cataract surgery.
Was assessed which was fine and given an appointment 8 weeks later. Two days prior I received a text cancelling my procedure. I contacted Spa Medica and arranged another appointment at 11.00 which I have just attended. I arrived and had a pellet and drops in my left eye and an arrow inked above the eye. Sat in the waiting room for an hour when a staff member came into the waiting room to announce that the "machine" was broken and another one was being sent from Liverpool. Two hours later further updated that the machine from Liverpool would arrive sometime after 15.00 and rebooking was offered 4 weeks later.
We were told that the machine had broken down the previous week and had been repaired but had gone faulty again (what standard of equipment are they using?) We were told that if we remained waiting we may have been seen but no promises, I had been waiting nearly 4 hours at that stage with no promise of being attended to, very disapointed.

From the initial appointment for assessment to the booking, the website and the staff, the experience has been amazing.
I received my surgery 3rd September, a warm welcome, amazing staff, excellent proceedure , great post surgery care/advice......
And guess what.... I CAN SEE 🎊🥳🥳🎉🎉
When can you do my next one guys?🤔🙄
Can't wait, I won't need specs!👓👓⏬️⏬️
"THANKYOU"

I underwent cataract surgery in the Norwich Spamedica on 09/09/2026 to remove a cataract on my left eye. From the earlier pre-op assessement to the actual procedure, I experienced excellent, thoroughly professional care from all the staff. The pre-Operation assessement was throrough and conducted with assiduous attention to detail. On the day of the operation, I was warmly welcomed by the recemption staff. The procedure to remove a cataract from my left eye was carried out from start to finish with the utmost professional excellence. I should like to thank all the staff both non-medicat and medical for the excellent and highly professional attention I received in all respects of the procedure.
Michael Baic.

I was quite nervous on the day, but every step was explained to me. Everyone was incredibly kind & friendly.

Excellent service, lovely staff. The only issue is waiting 3 months between the clinical assessment and surgery, but apparently the NHS insist on this period, very odd indeed!

Excellent from start to finish with one exception. Upon discharge I was given a copy of the prescription for post op medicines Diabetic pathway. This includes the names, addresses and D.O.B. of three other people. Not happy with the data protection.

I arrived at Blackpool Spamedica for my first cataract operation wishing that I was somewhere else. I had had a pre operation assessment a month before where I found all the staff helpful, informative and reassuring but the operation worried me. I need not have been worried, again all the staff were brilliant, they made me feel relaxed, explained everything that would happen and made me feel calm. The surgeon was also informative, explaining everything.
From the time I arrived in reception until i left, I felt relaxed, everyone was brilliant!
As I said, I felt worried before I arrived but when I left I felt the opposite, keen to have the second operation as soon as possible. The operation itself was a "doddle", far easier than I initially imagined. Well done to everyone...and thanks, I look forward to the next one.

The service and wonderful staff throughout.

I was well attended to on the day of my surgery. The staff were very polite. The operation was smooth, quick and no complications. I will recommend SpaMedica to anyone.

Having arrived for my operation I was met by a lovely lady on reception, Gaynor,oh she was amazing, so calming as she could see that I was really terrified of having the op.She said she'd had her's done and it wasn't painful.Felt a bit better after she'd spoke to me.Then I was called in by Emily who was so sweet and calming, she took me into the operation theatre holding my hand as I was feeling even more anxious by now.She took me over to the bed and transferred me to a lovely lady named Lauren, ooh she was amazing,let me squeeze her hand all the way through it.After she took me to the waiting room to get discharged, absolutely amazing service, would recommend them to anyone, especially if you're terrified of having it done.I can't recommend them enough and I thank them all for there wonderful service, Jayne Taylor

A few weeks after my eye op, my new lens moved reducing my vision, as confirmed by an outside professional optometrist. Aware that time for correction was limited I immediately raised this with SpaMedica Birmingham, who I had paid over £7000 to, without any success. Another independant optometrist also then confirmed the situation. Only after seven weeks of delays with the correction becoming less safe, did they acknowledge it, so it didn't get done! I am left using a full range of glasses but not even a token refund. Very disturbing and distressing.

I had my cataracts done privately in Penrith and, subsequently, had a YAG laser procedure on my right eye there also. The operator there was very methodical, careful and thorough and I came away with excellent vision. However, with my finances struggling, I could not afford to have the left eye done privately and so went to Spa Medica in Carlisle. 11 appointments and 4 sessions of YAG laser later over a period of nearly 6 months, I still have a chunk of capsular thickening constantly drifting across my vision in my left eye. The first session was done in a hurry by a disinterested, careless operator and left me with a large fragment of material interfering with my vision. Three more laser sessions did not clear it and the senior surgeon, who saw me yesterday, was dismissive, uncaring and impatient. He took a very quick look at my eye but didn't bother to lower the chin rest down to my height which left my head tilted back. He then picked up a lens and knocked his hand on the machine I was resting on and dropped the lens with a clatter. Hurried and clumsy. He said he would put me down for a 45 minute procedure to surgically try to remove the fragment but said it was "hazardous" and basically implied that I should just get on and live with it.
This experience has left me under huge stress and unhappiness as it is unpleasant to have to drive with this even though he said I was perfectly fit to drive. It is definitely affecting my mental health to have been treated in such a misogynistic and dismissive manner by someone who is obviously covering his colleague's backside who caused the problem in the first place, and blaming me for being an unimportant, time wasting nuisance.
I will definitely NOT be going to that surgeon to have the operation and will try to research the best surgeon as far away from Carlisle as possible.

Excellent care throughout. Staff were so helpful, kind and extremely efficient. Couldn't have asked for better care at Spa Medica Blackpool. Have no hesitation in returning for my second cataract removal. A massive thank you all the team.

I was very satisfied with the care and how the staff and surgeons were very nice and caring for their patents I Carnt thank them enought Mr s Watkins

Epsom branch. Efficient, friendly, clean premises. Free parking. Would recommend

I have recently undergone cataract surgery at SpaMedica Preston and I am delighted to publish this review. From pre assessment to surgery I found all the staff to be very professional, caring with excellent customer care skills and attitude. Throughout the process, detailed information and advice was given at every stage and any questions or concerns were dealt with in a very sympathetic manner.
Like many I was a little worried what might happen on the day of surgery but any concerns were quickly dispelled by the caring nature of all staff.who put patients at ease.Every procedure ran smoothly and seamlessly with patients at the heart of it all. I would, without reservation, recommend SpaMedica to anyone who requires cataract or other procedures.

Staff were very experienced. Information given was very clear and helpful. Operation for cataract was done quickly at a time that suited me and was very successful. Going to use again for other eye.

Four times now my mothers cataract op has been cancelled, I escalated a complaint but am yet to have someone more senior call me back. I have taken four days/afternoons off of work to facilitate bringing her to and from her appointment costing me in excess of £750 in billable hours, and she still does not have a confirmed appointment. It is disgraceful that, as a business you find it acceptable to waste another business owners time and money. Twice cancellations have happened on the morning of the operation, the other two times the afternoon before, leaving me unable to change plans or mess my clients around, disgraceful and complete incompetence

We were told we were being referred to a clinic in Derby. Turns out they don't do cataract operations there, the nearest being Stoke! 2 hours away. When we got there we waited over 3 hours for the operation, after being told we would have to wait 30 mins for the eye drops to work. My mum is 90 and they kept us waiting this long. No food available anywhere nearby. Cowboys. Will be reporting concerns to CQC. If there was an option to give no stars, would have done that. They need to make it clear that operations are not done on the site you're referred to, but of course they want the business so just deceive people.