SpaMedica Avis 

Four times now my mothers cataract op has been cancelled, I escalated a complaint but am yet to have someone more senior call me back. I have taken four days/afternoons off of work to facilitate bringing her to and from her appointment costing me in excess of £750 in billable hours, and she still does not have a confirmed appointment. It is disgraceful that, as a business you find it acceptable to waste another business owners time and money. Twice cancellations have happened on the morning of the operation, the other two times the afternoon before, leaving me unable to change plans or mess my clients around, disgraceful and complete incompetence

We were told we were being referred to a clinic in Derby. Turns out they don't do cataract operations there, the nearest being Stoke! 2 hours away. When we got there we waited over 3 hours for the operation, after being told we would have to wait 30 mins for the eye drops to work. My mum is 90 and they kept us waiting this long. No food available anywhere nearby. Cowboys. Will be reporting concerns to CQC. If there was an option to give no stars, would have done that. They need to make it clear that operations are not done on the site you're referred to, but of course they want the business so just deceive people.

The nurse (Judy I think) I saw at the start of the journey through my operation was astonishing, so friendly and made me feel I was at home. all other staff were equally pleasant and through in their approach to making me feel easy about he procedure, I would recommend SpaMedica to anyone needing Eye Treatment, Thank you to all the team.

Extremely good from start to finish. Kept me informed at every stage. The whole experience at Spa medica was excellent. Thak you.

Extreme care by staff. They made me so comfortable during the procedure. Explanations throughout were very clear and kindly given. The staff were very kind at all times. I felt safe. Good facilities and excellent service.

I had my second cataract removal procedure and it went well. Friendly and efficient staff and of course a successful operation by the surgeon.

My husband Scott was referred by his optician for his cataract, within 2 weeks he was offered an assessment appointment as an NHS patient at spamedica cobalt on 2 September. He was deemed a clinical emergency and was offered an appointment the next day to have his cataract removed. Scott's treatment by everyone he encountered from reception staff, the various nurses, specialists and surgeon was nothing short of outstanding. The empathy and understanding of how much he was struggling to see was unwavering.We are both immensely grateful to all involved who have given him his sight back.

From start to finish everything was great, the staff was all wonderful.

My husband had an appointment for cataract surgery and it has just been cancelled at very short notice The Chesterfield branch is so disorganised and when you phone you get nowhere speaking to a robot They never seem to listen when you try to explain about who to phone as my husband is 90 and struggles with that I wouldn’t recommend it to anyone

I know you would have phoned back but I found that hit or miss. So I waited on the phone . After 30mins I gave up. I was trying to check on my husband having surgery today.

I had 3 main difficulties with this cataract appointment.Firstly at pre-op I had explained I was claustrophobic but was reassured that a clear cover would be used on my face. Just before I went in for the procedure, I reminded the nurse about it. She had no mention of it on her notes but opened the theare door and called out that a clear cover was needed. When I went in, a blue cover was used but removed when I started to panic,
Secondly, just before the op the Surgeon came out to see me and casually mentioned he had a colleague with him but he was doing the operation. He did not explain that I was a training tool. The young man had no idea how to prepare or help finish the op. and I had to listen to all the teaching content. I would never have agreed to this as all procedures cause me stress and a running commentary makes it even worse.
Thirdly, post op. I was quite shaky as I left the theatre. I am in my late seventies.The nurse shrugged off my concerns of flashing lights in my eyes, gave me drops and instructions and hurried me out of the door.I found my way to the exit but as I went to the waiting room, I was greeted with laughs and one lady pointing. I obviosly looked bewildered as I could see nothing very clearly and needed to sit down for a while. No one checked that there was someone to collect me.
It is all very well organised like a conveyor belt but a little more human understanding may be needed for patients like me,

Excellent staff and so helpful when I experienced a problem. Fully recommend.

The Cambridge centre has no proper reception, so you are just left to walk in and wander round the building till you find someone.

All the staff appear inexperienced and very junior. I had people being trained when I went for my assessments, who were unable to complete the checks required.

Even worse the surgeon performing my operation was training someone else during the operation, and yet the procedure itself was a complete failure, requiring follow up surgery with an excellent NHS consultant.

My second eye needs surgery and there is no way I will go near Spa Medica again.

The clinic was spotless, and all the staff were helpful and supportive. They all appreciated that it was very stressful for me and helped calm my fears.
I would highly recommend Spamedica Chester , I had a positive experience from first assessment to the cataract surgery.

The surgery wwas done very quickly with no problems. All the staff and nurses were very friendly and efficient. I did have a problem with the appointments, quite a few were cancelled without a reason given, before I actually got to attend, but they finally sorted it out.

I had my treatment done at the Chapeltown center on the outskirts of Sheffield. Firstly excellent free parking or pickup area. The initial consultation was thorough and very professional with dedicated staff whom where all pleasant and very professional. I then some weeks later got a call to attend for surgery. You are made to feel very comfortable and at ease having eye drops in to dilate the eye and your eye is numbed. There is a 45min to 1 hour wait before going in to surgery to let the eye dilater work.in a.comfortabke room, free coffee and tea. Once in the theater the process is extremely quick and painless I think possibly less than 10 minutes mine took. No pain at all and excellent skills by the surgeon. Once done you are free to leave the surgery I had no eye patch I wore good sunglasses and went for lunch near by at meadow farm carvery straight from leaving surgery my vision was already clear. The next morning everything was crisp and clear vision wise now after a week there have been no issues and I can see much clearer, it's great. Massive thanks to all the staff. I highly recommend!!

Spa medica Romford was excellent, staff were very professional and guided me all the way, they made me at ease and I am extremely grateful and happy for the service received.

I’ve been a Spa Medica patient for years having injections for ARMD, and never had a bad one but yesterday at Romford , your receptionists were brilliant, going so much further than the proverbial extra mile. Thank you girls

Spotless airy medical center. The staff without exception were all very kind & efficient.

The whole process from start to finish as been pure excellence.
Professional, friendly, efficient, and now i can see again perfectly !
It’s a team effort, which they have got right, as it works superbly.
Thank you to all the staff at Spa Medica Bolton
Deborah (Browne)