Disappointed. During summer days the machine gets itself too hot whilst dispensing the first warm shot of water, meaning the internal safety setting prevents the dispensing of the required cold wa... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I reached out to see what support I could get as I have a baby on the way and am experiencing extreme financial hardship at the moment. I was in touch with Kelly, and from the moment the interacti... Voir plus
L'entreprise a répondu
“I am very happy with my Tommee Tippee Double Wearable Breast Pump. It is very comfortable to wear and easy to use. The hands-free design allows me to do other tasks while pumping, which is very hel... Voir plus
L'entreprise a répondu
Kelly and Florence provided absolutely amazing customer service. They were both so friendly, helpful, and attentive throughout the process. they made everything feel easy and welcoming. Their professi... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de puériculture
- Magasin de vêtements pour bébés
- Magasin pour enfants
- Fabricant de biens de grande consommation
- Magasin pour femmes enceintes
Écrit par l'entreprise
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Coordonnées de contact
Units 20-22, 15 Ricketts Road, Mount Waverley, , 3149, Victoria, Australie
- 1800 096 938
- tommeetippee.com/en-au
4,4
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great customer service
Eeveeyone I felt with was super efficient with replying and nothing was a problem. Customer care team was great.
6 août 2025
Avis spontané
Réponse de Tommee Tippee AU
Hi Em,
Thank you for taking the time to leave a review today.
We are delighted to hear that the team were able to resolve your issue so efficently, if you ever have anything else please do not wait to reach out.
Warm Regards,
Tommee Tippee
Amazing Customer Support
Amazing Customer Support, Quick and Direct. Support went ABOVE and BEOND for me and I really appreciate it, products are amazing and definitely staying brand loyal
4 août 2025
Avis spontané
Réponse de Tommee Tippee AU
Hi Piman,
Thank you for taking the time to leave a 5 star review.
We are very happy to hear our specialists were able to help you out so swiftly!
Best wishes,
Tommee Tippee
Amazing customer service from Antony
Amazing customer service from Antony. I needed a replacement filter which they immediately organized for me to be delivered to my door. He definitely went the extra mile to support without any hassle! Love Tommee Tippee’s customer service and products!
2 août 2025
Avis spontané
Réponse de Tommee Tippee AU
Hello Natasha,
We are so glad to hear that our Specialist Antony provided you with Amazing service!
Thank you so much for taking the time to leave us a review and if you require any further assistance please do not hesitate to contact us back.
Best wishes,
Tommee Tippee.
Réponse de Tommee Tippee AU
Hello Mohini,
Thank you so much for the 5 star review, we are very happy to hear about your experience you have with your order.
We are so happy that you had an amazing experience with a quick response and are happy with the service.
We hope to hear from you again in the future and I hope you enjoy your new order.
Kindest Regards
Tommee Tippee
Very quick delivery price was great and…
Very quick delivery price was great and tracking kept you up to date
20 juillet 2025
Réponse de Tommee Tippee AU
Hi Deborah,
Thank you so much for your lovely feedback.
We are happy to hear that your order arrived quickly, at a great price, and that you found the tracking updates helpful.
Tommee Tippee
Jade was very helpful and had a quick…
Jade was very helpful and had a quick response in helping me order new parts
28 juillet 2025
Avis spontané
Réponse de Tommee Tippee AU
Hello Lauren,
Thank you so much for taking your time to write this lovely 5 star review.
We are very please that Jade was able to help you with the spare parts order and this was done quickly to make sure you get the assistance you needed.
We would love to hear from you again in the future and thank you for being a customer.
Lovely customer service and helpful…
Lovely customer service (especially Rowan!) and helpful with my inquiry! Needed a replacement part and they sent me a complete new bottle no charge! Thank you so much. My son loves Tommee Tippee bottles!
15 juillet 2025
Réponse de Tommee Tippee AU
Hello Cassandra,
Thank you for providing your feedback, we appreciate it.
We are pleased to hear you had a positive experience with our customer service team.
Best wishes,
Tommee Tippee
Wonderful customer service
Wonderful customer service from Debbie and Jenna. I sent my query at the start of the week and by the end of the week, a replacement part had been sent without charge direct to my home. Thank you so much!
25 juillet 2025
Avis spontané
Réponse de Tommee Tippee AU
Hi Georgia,
Thank you for taking the time to leave a lovely review on your experience with our team!
We are glad to hear that your query was resolved swiftly by our Customer Service team with a replacement on the way, we are happy to hear that you are found this to be wonderful. We are also pleased to hear that you are satisfied with the service you received and we hope you continue to love our products as much as we do!
Wishing you all the best,
Tommee Tippee
I had a chat with Jenna this afternoon
I had a chat with Jenna this afternoon. She was very pleasant to talk to and helped me with all my questions. I was surprised that the spare parts doesn't cost you anything. Thanks for helping today.
15 juillet 2025
Avis spontané
Réponse de Tommee Tippee AU
Hi Sumi,
Thank you so much for your kind words! We're thrilled to hear that Jenna was able to assist you and make your experience a positive one. We always aim to go the extra mile, so we're glad the complimentary spare parts came as a nice surprise.
If you ever need anything else, don’t hesitate to reach out. We're always here to help!
Have a lovey day
Kind Regards
Tommee Tippee
Rowan was incredibly helpful when it…
Rowan was incredibly helpful when it came to needing to order additional parts for my pump
Thank you so much!
15 juillet 2025
Avis spontané
Réponse de Tommee Tippee AU
Hello Shearne,
Thank you for taking the time to provide us with your feedback. We appreciate it.
We are happy to hear that our customer service team was able to assist you.
Best wishes,
Tommee Tippee
Super helpful
Super helpful. Quick response and happy with outcome. Thanks Rowan and Sophie.K :)
15 juillet 2025
Avis spontané
Réponse de Tommee Tippee AU
Hello Marni,
Thank you for taking the time to provide us with your feedback. We appreciate it.
We are pleased our customer service team was able to assist you.
Best wishes,
Tommee Tippee
Réponse de Tommee Tippee AU
Hi Emma,
It is great to hear you are impressed with our service. Feel free to recommend us to your friends and family!
-Tommee Tippee
Customer service was great
Spoke to Rowan regarding a piece i was missing, he was professional and very quick to respond to my enquiry. He sorted out ordering and shipping the piece for me and I am very happy with how quickly my problem was resolved.
11 juillet 2025
Avis spontané
Réponse de Tommee Tippee AU
Hi Emily,
Thank you so much for your kind review! We're thrilled to hear that Rowan was able to assist you so promptly and professionally. We always aim to provide quick and helpful support, and it's great to know your issue was resolved to your satisfaction. We'll be sure to pass your lovely feedback on to Rowan, it will make her day!
If there's anything else we can help with in the future, please don't hesitate to reach out.
We hope you have a lovely day
Kind Regards
Tommee Tippee
great quick service
great customer service provided by Dee after being contacted via the website. was contacted within half an hour of submitting a question via the website (in business hours) which is among the best customer service I have received on any website! very helpful and provided everything I needed.
7 juillet 2025
Avis spontané
Réponse de Tommee Tippee AU
Hi Trina,
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that Dee was able to assist you so quickly and thoroughly, providing excellent service is exactly what we aim for. We'll be sure to pass your feedback along to Dee and the rest of the team.
If you ever need anything else, don’t hesitate to reach out. We’re always here to help!
Have a lovely day
Kind Regards
Tommee Tippee
Told me to send the bottle container…
Told me to send the bottle container attaching to the wireless breast pump. Send us 2 broken fillers.
26 juin 2025
Réponse de Tommee Tippee AU
Hi Nebu,
Thank you so much for taking the time to leave us a review. We're truly sorry that you received the wrong items initially, that's certainly not the experience we aim to provide. That said, we're really glad you reached out to us, and we're pleased our team was able to step in quickly and get the correct parts sent out to you.
We appreciate your patience and understanding, and we hope everything is now sorted to your satisfaction. If there's anything else we can do to help, please don’t hesitate to get in touch, we're always here for you!
Great quality products
Great quality products, all my babies have loved their tommee tippee bottles and taken straight to them despite being nursed. Only brand I will use.
25 juin 2025
Réponse de Tommee Tippee AU
Hi Danielle,
It is so great to hear you and your babies love our products, just as much as we do! Thank you for taking the time to leave your review.
-Tommee Tippee
Great customer service
All the staff I spoke with were super helpful (Jenna, Sam, Rowan, Susie) they sent me detailed help with replacing my parts and ensuring I had the correct measurements etc. They sent all the items I needed on Friday and received by Tuesday super quick delivery. Very grateful to everyone who helped out, great customer service received.
27 juin 2025
Avis spontané
Réponse de Tommee Tippee AU
Hi Sophie,
Thank you for taking your time to leave a lovely review on your experience.
We are glad to hear that you found our customer service team to be helpful and informative when assisting you with your query, we are thrilled to hear that this has been resolved. We understand how important it is to ensure that you have the correct measurements when it comes to feeding times, and we are happy to hear that you are able to get back to your little one with no issue.
We are also glad to hear you are satisfied with the service and your experience with our team!
Wishing you all the best,
Tommee Tippee
Réponse de Tommee Tippee AU
Hello Lisa,
We are so glad to hear that the service provided to you by our Specialists was friendly and helpful!
Thank you so much for leaving a review and if you require any further assistance please do not hesitate to contact us back.
Best wishes,
Tommee Tippee.
Amazing aftercare
Amazing aftercare, really impressed. Angel and Jenna from the help line were really helpful. Thank you
2 juin 2025
Réponse de Tommee Tippee AU
Hello Sarah,
Thank you for the review it is very much appreciated.
We are glad to hear Angel and Jenna was really helpful and solved your query.
Amazing Customer Service
Jenna was so lovely to speak with and was open in discussion of our inquiry. She was very helpful and gave clear instructions on how to find what we needed with open communication checking in with us post. Made for a very quick resolution and we are very thankful!
13 juin 2025
Réponse de Tommee Tippee AU
Hi Meg,
Thank you so much for your kind words! We're thrilled to hear that Jenna was able to provide the support you needed and that her clear communication helped resolve your inquiry quickly. We’re especially glad to know that her follow-up made a difference, it’s something we truly value in our customer care.
We'll be sure to pass along your appreciation to Jenna! If you ever need anything else, don’t hesitate to reach out.
Have a lovely day
Kind Regards
Tommee Tippee
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