Absolutely lovely young man. Really comfortable to discuss everything with him. Can't fault his customer service and professionalism throughout the consultation. Did a perfect job of finding the right... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The customer support at Willowbrook is absolutely first class. I have contacted them twice after purchasing an adjustable bed. On both occasions the response was super quick and my problems were resol... Voir plus
L'entreprise a répondu
My parents have recently purchased a two seater recline and raise sofa and found the entire process very stress free. Everyone at every stage of the process has been extremely sensitive, thoughtful an... Voir plus
L'entreprise a répondu
Friendly company.Easy to deal with .Fast response to enquiries. No pressure to order.Daniel the advisor explained and demonstrated the bed . Delivered in just over two weeks.Two men delivered the b... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
The Adjustable Bed Factory is a well established British manufacturer of furniture, operating from a purpose built factory situated in the heart of the West Midlands. Our furniture is built with care and attention by true British craftsmen. We employ quality standards unrivalled by many others and we only use the finest raw materials in the construction of all our furniture. With over 30 years of manufacturing experience behind us, we feel we are qualified to offer a range of the finest adjustable beds that combine style with the highest levels of comfort, as well as being beautiful enough to grace anyone’s home. And don’t forget – we manufacture and sell all of our products directly to you, the customer.
British-Made Adjustable Beds at Factory Direct Prices
Écrit par l'entreprise
- At The Adjustable Bed Factory, we’re passionate about making quality products and offering excellent service – that’s why our customers trust us again and again with their comfort.
- Peace of Mind
- All of our adjustable beds come complete with a reassuring 3-year labour and parts guarantee as standard. This offers you complete peace of mind. In the rare event of a problem with your bed, we will ensure one of our own fully-trained engineers is sent out to resolve the situation without any disruption.
- Hand Built in Britain
- The Adjustable Bed Factory has been handcrafting high quality British made beds for over 25 years. Our purpose built factory is situated in the heart of the West Midlands, in Brierley Hill. A key reason behind this was its traditional links to the furniture industry, allowing us to draw on the wealth of skills and knowledge provided by the local workforce.
- Free UK Mainland Delivery
- Your new adjustable bed will be delivered by appointment on a day suited to you. Our experienced two-man delivery team will install and set up your bed, demonstrate all of its functions to you again and remove your existing bed if required.
Coordonnées de contact
Pedmore Rd Industrial Estate, DY5 1TJ, Dudley, Royaume-Uni
- 0800 988 2898
- sales@adjustablebedfactory.com
- www.adjustablebedfactory.com
4,8
Excellent
745 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very friendly Steve and Lawrence were…
Very friendly Steve and Lawrence were kind and helpful. Bed demo was very good. Would highly recommend.
22 janvier 2026
Avis spontané
Réponse : Adjustable Bed Factory
Thank you so much for your lovely review!
We’re delighted to hear that Steve and Lawrence were friendly, kind, and helpful during their visit. It’s great to know you were pleased with the bed demonstration, and we truly appreciate your recommendation.
If you need anything at all moving forward, we’re always here to help.
Warm regards,
The Adjustable Bed Factory Team
New bed for mum
Mum and I were very happy with our experience. Rob was responsive, knowledgeable, and easy to deal with. The quality of the service exceeded our expectations. Placing the order and the demonstration from Rob was fantastic and gave us real trust in the product and services from the company. We would highly recommend.
21 janvier 2026
Avis spontané
Réponse : Adjustable Bed Factory
Thank you so much for sharing this wonderful review!
We’re delighted to hear that both you and your mum were so happy with your experience. It’s fantastic to know that Rob was responsive, knowledgeable, and easy to deal with qualities we’re very proud of in our team.
We’re thrilled that the demonstration and ordering process exceeded your expectations and helped build real trust in both the product and the service. Hearing that you would highly recommend us truly means a lot.
If you need anything at all as you move forward, we’re always here to help.
Warm regards,
The Adjustable Bed Factory Team
Gary was very polite and explained the…
Gary was very polite and explained the bed and everything else we needed to know very clearly. He was a pleasure to have come and show us the bed which we are definitely planning to purchase
19 janvier 2026
Avis spontané
Réponse : Adjustable Bed Factory
Thank you for taking the time to leave such a lovely review.
We’re delighted to hear that Gary was polite and explained everything about the bed clearly and thoroughly. It’s great to know he made the experience enjoyable and helped you feel confident in your decision.
We’re especially pleased to hear that you’re planning to proceed with your purchase we look forward to welcoming you back and ensuring everything goes just as smoothly.
Warm regards,
Adjustable Bed Factory Team
Simon was absolutely great
Simon was absolutely great. Spent time explaining the bed, mattress and demonstration. Would highly recommend
16 janvier 2026
Avis spontané
Réponse : Adjustable Bed Factory
We’re delighted to hear that Simon was absolutely great and took the time to clearly explain the bed, mattress, and demonstration. Making sure everything is fully understood before moving forward is incredibly important to us.
Thank you very much for your recommendation it’s truly appreciated, and we’re glad Simon was able to provide such a positive experience.
Warm regards,
Adjustable Bed Factory Team
Brad gave some good advice
15 janvier 2026
Avis spontané
Réponse : Adjustable Bed Factory
We’re pleased to hear that Brad was able to offer good, helpful advice. Ensuring our customers feel well‑informed and supported is something we take great pride in.
Thank you for choosing us.
Warm regards,
Adjustable Bed Factory Team
Laurence and Alex delivered my bed and…
Laurence and Alex delivered my bed and put it together with great care and spent time explaining everything to me. They also tidied up after themselves.
14 janvier 2026
Avis spontané
Réponse : Adjustable Bed Factory
Thank you very much for taking the time to leave your review.
We’re delighted to hear that Laurence and Alex delivered and assembled your bed with such care, and that they took the time to explain everything clearly and thoroughly. Leaving your home clean and tidy afterwards is always part of the service, so it’s great to see that recognised.
Your kind feedback will be shared with them, and we hope you enjoy many years of comfort with your new bed.
Warm regards,
Adjustable Bed Factory Team
Fantastic sales rep
Fantastic sales rep, polite, professional but friendly, with no hard sell. Everything about the bed was explained in detail. The demonstration bed itself was so comfortable, I didn't want to move off it. I will be recommending this company to friends and family.
13 janvier 2026
Avis spontané
Réponse : Adjustable Bed Factory
We’re delighted to hear that our sales representative was polite, professional, and friendly, and that you felt comfortable with a no‑pressure approach. Taking the time to explain everything clearly is very important to us, so it’s great to know the detail and demonstration were helpful.
We’re especially pleased to hear how comfortable you found the demonstration bed that’s always a good sign! Thank you also for your recommendation to friends and family; it truly means a great deal to the entire team.
Warm regards,
Adjustable Bed Factory Team
Ross’s Demo
Ross is a great asset to the adjustablebedfactory.com he was efficient &. professional yet warm & friendly & polite he gave us a great demonstration nothing was too much trouble he was happy to answer all our questions also we can see and like the quality of the bed and like that it is handmade in the U.K. excellent 👍
13 janvier 2026
Avis spontané
Réponse : Adjustable Bed Factory
We’re delighted to hear that Ross provided an efficient, professional service while also being warm, friendly, and polite. It’s great to know you felt fully supported and that nothing was too much trouble — answering questions thoroughly is something we pride ourselves on.
We’re especially pleased that you can see and appreciate the quality of the bed, and that our handcrafted UK manufacturing stood out to you. Your kind words really mean a lot to both Ross and the wider team.
Thank you again for choosing AdjustableBedFactory.com.
Warm regards,
Adjustable Bed Factory Team
Bradley was very informative explained…
Bradley was very informative explained everything we needed to know about having a quality bed
12 janvier 2026
Avis spontané
Réponse : Adjustable Bed Factory
We’re pleased to hear that Bradley was very informative and took the time to clearly explain everything you needed to know about choosing a quality bed. Ensuring our customers feel confident and well‑informed is very important to us.
Thank you for choosing Adjustable Bed Factory.
Warm regards,
Adjustable Bed Factory Team
Great demonstration!…
The demonstration of the bed was very thorough & thoughtful of what Mum might need. A very comfortable bed with great optional extras if required!
8 janvier 2026
Avis spontané
Réponse : Adjustable Bed Factory
Thank you for taking the time to share your feedback. We’re so pleased to hear that the demonstration was thorough and thoughtfully tailored to your mum’s needs. It’s wonderful to know you found the bed comfortable and appreciated the range of optional extras available.
We’re always here to help if you have any further questions or need support in choosing the right features.
Warm regards,
The Adjustable Bed Factory Team
Adjustable bed demonstration
Onka came to demonstrate the movable bed in my home. He was courteous and polite, incredibly friendly and full of additional information. He not only gave me advice in how to best use the bed, but also advice on raising my legs for my diabetes. He was an excellent representative of the company.
2 janvier 2026
Avis spontané
Réponse : Adjustable Bed Factory
Thank you so much for sharing your experience. We’re delighted to hear that Onka provided such a courteous, friendly, and informative demonstration. It means a great deal to us that you took the time to leave this lovely feedback. If you ever need anything else, we’re always here to help.
Warm regards,
The Adjustable Bed Factory Team
Onkar was excellent
Onkar was excellent. He answered all our questions and was very kind. He listened to me and helped me choose a bed. I can’t wait to sleep on it.
31 décembre 2025
Avis spontané
Réponse : Adjustable Bed Factory
Thank you for your wonderful feedback. We’re delighted to hear that Onkar was excellent in demonstrating the options and answering all your questions. His kindness and attentive approach truly reflect the service we strive to provide.
We’re so pleased he could help you choose the perfect bed and we hope you enjoy many restful nights ahead!
Warm regards,
The Adjustable Bed Factory Team
Great company
I received my adjustable bed at the end of November. First the salesman came, and we went through the sort of bed I wanted, what fabric I would like and any additions I might need. He even had a demonstration bed that I tried. There was no pressure into buying at all. I ordered my bed and within 2-3 weeks it arrived the engineer and his assistant put the bed together, showed me how to use the controls and other things that I could do. They were very friendly and worked well, they even cleaned up after themselves. They also dismantled my old bed and took it away with the mattress. What a great company. I would recommend them to anyone looking to buy an adjustable bed.
17 novembre 2025
Avis spontané
Réponse : Adjustable Bed Factory
Thank you so much for taking the time to share your experience! We’re thrilled to hear that everything went smoothly, from the initial visit where you were able to try the demonstration bed, to the friendly and efficient delivery and installation.
It’s great to know our team provided took care of everything, including dismantling and removing your old bed. We’re delighted that you’re happy with your new adjustable bed and truly appreciate your recommendation.
If you need any assistance in the future, please don’t hesitate to get in touch.
Warm regards,
The Adjustable Factory Team
Rob B
Rob B, rep. Absolutely excellent and not pushy at all. Very happy indeed. Excellent rep.
19 décembre 2025
Avis spontané
Réponse : Adjustable Bed Factory
Thank you for your fantastic feedback! We’re delighted to hear that Rob provided excellent service and made the experience comfortable without any pressure. Your kind words mean a lot to us, and we’ll be sure to share them with Rob and the team.
If you need any further assistance, we’re always here to help.
Warm regards,
The Adjustable Bed Factory Team
Onkar was a perfect gentleman and very…
Onkar was a perfect gentleman and very respectful. The demonstration was fantastic. I lay on the bed for an hour whilst he sat outside. No pressure, just very good advice and information. I was more than happy to buy a bed.
12 décembre 2025
Avis spontané
Réponse : Adjustable Bed Factory
Thank you for sharing your experience! We’re delighted to hear that Onkar provided such a respectful and informative demonstration, giving you plenty of time and space to make your decision without any pressure. It’s wonderful to know his advice helped you feel confident in choosing a Willowbrook bed. Your kind words mean a lot to us!
Warm regards,
The Adjustable Bed Factory Team
Bradley was very helpful and explained everything well. He was very polite.
Bradley was very helpful and explained everything very well. He was very polite
11 décembre 2025
Avis spontané
Réponse : Adjustable Bed Factory
Thank you for your kind words! We’re so pleased to hear that Bradley was helpful, explained everything clearly, and provided such polite service. We’ll be sure to share your feedback with him, it means a lot to our team.
If you have any further questions or need assistance, please don’t hesitate to get in touch.
Warm regards,
The Adjustable Bed Factory Team
Salesman/demonstrate (Chris Dodd) very…
Salesman/demonstrate (Chris Dodd) very polite not pushy showed us everything overall a pleasant experience
5 décembre 2025
Avis spontané
Réponse : Adjustable Bed Factory
Thank you for your kind feedback! We’re delighted to hear that Chris provided a polite, informative demonstration. Ensuring our customers feel comfortable and well-informed is something we pride ourselves on, and it’s great to know this was your experience.
Warm regards,
The Adjustable Bed Factory Team
Ian and Alex did a very thorough job…
Ian and Alex did a very thorough job of removing the old bed and setting up of our new bed, explains all the controls very thoroughly and also being very cheerful and obliging
3 décembre 2025
Avis spontané
Réponse : Adjustable Bed Factory
Thank you for sharing your experience! We’re delighted to hear that Ian and Alex did such a thorough job removing your old bed and setting up the new one. It’s great to know they explained all the controls clearly and did so with cheerfulness and a helpful attitude. That’s exactly the level of service we aim to provide.
If you have any further questions or need assistance, please don’t hesitate to get in touch, we’re always happy to help.
Warm regards,
The Adjustable Bed Factory Team
Fantastic range of beds
Fantastic range of beds, great quality! Can’t wait for my bed to arrive.
1 décembre 2025
Avis spontané
Réponse : Adjustable Bed Factory
Thank you for your lovely feedback. We’re delighted to hear that you’re impressed with our fantastic range of beds and their great quality. We can’t wait for your new bed to arrive and for you to start enjoying it! If you have any questions before delivery, please don’t hesitate to get in touch.
Warm regards,
The Adjustable Bed Factory Team
Fantastic service from Michael Hunter
Fantastic service from Michael Hunter. Everything fully explained and demonstrated to an excellent degree.
Michael is a thoroughly nice gentleman who has helped my mother in law out immeasurably
1 décembre 2025
Avis spontané
Réponse : Adjustable Bed Factory
Thank you so much for your wonderful feedback We’re delighted to hear that Michael provided such clear explanations and demonstrations, and that his support made a real difference for your mother-in-law. If you need any further assistance or have questions in the future, please don’t hesitate to get in touch.
Warm regards,
The Adjustable Bed Factory Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.