Absolutely lovely young man. Really comfortable to discuss everything with him. Can't fault his customer service and professionalism throughout the consultation. Did a perfect job of finding the right... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The customer support at Willowbrook is absolutely first class. I have contacted them twice after purchasing an adjustable bed. On both occasions the response was super quick and my problems were resol... Voir plus
L'entreprise a répondu
My parents have recently purchased a two seater recline and raise sofa and found the entire process very stress free. Everyone at every stage of the process has been extremely sensitive, thoughtful an... Voir plus
L'entreprise a répondu
Friendly company.Easy to deal with .Fast response to enquiries. No pressure to order.Daniel the advisor explained and demonstrated the bed . Delivered in just over two weeks.Two men delivered the b... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
The Adjustable Bed Factory is a well established British manufacturer of furniture, operating from a purpose built factory situated in the heart of the West Midlands. Our furniture is built with care and attention by true British craftsmen. We employ quality standards unrivalled by many others and we only use the finest raw materials in the construction of all our furniture. With over 30 years of manufacturing experience behind us, we feel we are qualified to offer a range of the finest adjustable beds that combine style with the highest levels of comfort, as well as being beautiful enough to grace anyone’s home. And don’t forget – we manufacture and sell all of our products directly to you, the customer.
British-Made Adjustable Beds at Factory Direct Prices
Écrit par l'entreprise
- At The Adjustable Bed Factory, we’re passionate about making quality products and offering excellent service – that’s why our customers trust us again and again with their comfort.
- Peace of Mind
- All of our adjustable beds come complete with a reassuring 3-year labour and parts guarantee as standard. This offers you complete peace of mind. In the rare event of a problem with your bed, we will ensure one of our own fully-trained engineers is sent out to resolve the situation without any disruption.
- Hand Built in Britain
- The Adjustable Bed Factory has been handcrafting high quality British made beds for over 25 years. Our purpose built factory is situated in the heart of the West Midlands, in Brierley Hill. A key reason behind this was its traditional links to the furniture industry, allowing us to draw on the wealth of skills and knowledge provided by the local workforce.
- Free UK Mainland Delivery
- Your new adjustable bed will be delivered by appointment on a day suited to you. Our experienced two-man delivery team will install and set up your bed, demonstrate all of its functions to you again and remove your existing bed if required.
Coordonnées de contact
Pedmore Rd Industrial Estate, DY5 1TJ, Dudley, Royaume-Uni
- 0800 988 2898
- sales@adjustablebedfactory.com
- www.adjustablebedfactory.com
4,8
Excellent
745 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Gifty
They did the work well and collected all the rubbish afterwards. very clear communication and explanation on how to use the equipment
2 mai 2025
Avis spontané
Réponse : Adjustable Bed Factory
Hello Gifty,
We really appreciate your 5-stars, your feedback means the world to us!
It's great to hear our team were so efficient and took the time to explain everything to you. We are also pleased to hear that they maintained good communication throughout the process so you felt supported.
If there is anything further we can do to assist you, please don't hesitate to get back in touch!
All the best,
The Adjustable Bed Factory Team.
BRADLEY
BRADLEY. CAME discussed prices which was 1 of our main concerns His explaining and made everything clear and concise and the demo was amazing most impressive a credit to your company
30 avril 2025
Avis spontané
Réponse : Adjustable Bed Factory
Hello Rex,
Thanks for taking the time to leave us your feedback, it really helps us to improve our service in the future!
We are delighted to know that Bradley made your home demonstration so enjoyable and met your expectations during his visit.
It's also wonderful to know Simon took the time to answer all your questions and explain everything thoroughly to you. We will make sure to pass on your kind feedback and if there is anything further we can do to assist you, please don't hesitate to get back in touch!
All the best,
The Adjustable Bed Factory.
Brad did an excellent explanation and…
Brad did an excellent explanation and demonstration, allying many of our concerns regarding both cost and build
30 avril 2025
Avis spontané
Réponse : Adjustable Bed Factory
Hello Barbara,
Thank you for your 5-stars, your feedback means the world to us!
It's wonderful to hear that Brad made your home demonstration really enjoyable and took the time to answer any questions to reassure you.
We pride ourselves on providing outstanding customer service, so we are thrilled to know that Brad was able to ease your concerns and leaving you feeling confident about our products and services.
If there is anything further we can do to assist you, please don't hesitate to get back in touch!
All the best,
The Adjustable Bed Factory.
I met a lovely guy today from…
I met a lovely guy today from adjustable beds his name was Simon Williams he impressed me with his wealth of knowledge about beds I decided to go a head and buy he was amazing and kind to would recommend anybody to buy from this company
28 avril 2025
Avis spontané
Réponse : Adjustable Bed Factory
Hello Dream,
Thanks for taking the time to leave us your feedback, we really appreciate your feedback!
It's great to hear that Simon was so helpful and took the time to thoroughly explain everything to you. We know this makes all the difference when it comes to feeling confident about a product or service.
We're thrilled to know that Warren was able to help you find the right option for your individual needs.
If there is anything further we can do to assist you, please don't hesitate to get back in touch!
All the best,
The Adjustable Bed Factory Team.
Paul was very friendly.
Paul was very friendly and professional. He displayed the equipment very well and ensured that I understood. A enjoyable experience.
23 avril 2025
Avis spontané
Réponse : Adjustable Bed Factory
Hello Sandra,
Thanks for taking the time to leave us your feedback, we really appreciate it and it helps us to improve our service in the future!
It's great to hear that you enjoyed your home demonstration with Paul and that he took the time to explain everything thoroughly to you.
We are also thrilled to hear that paul had the opportunity to demonstrate both his professionalism and knowledge. If there is anything further we can do to assist you in the future, please don't hesitate to get back in touch!
All the best,
The Adjustable Bed Factory.
Martin and Stuart were really nice…
Martin and Stuart were really nice chaps they explained everything and if they were unsure of anything they just asked for example the mattresses were too different weights so the needed to know if that was correct, which it was.
17 avril 2025
Avis spontané
Réponse : Adjustable Bed Factory
Hello Mrs Nugent,
Thank you for leaving us such a wonderful review, we really appreciate your feedback!
It's great to hear that Stuart and Martin were so helpful and made sure to thoroughly explain everything to you, so you were left feeling confident about your new products.
If there is anything further we can do to assist you, please don't hesitate to get back in touch!
All the best,
The Assistive Bathing Team.
Ian and Dean were lovely
Ian and Dean were lovely, hard working gents who explained what they were doing as they went along putting up my new adjustable bed they offered help when they saw me struggle. I can't fault them and the brilliant work they did, they were that good I bought a mattress protector from them. You've got a good pair of workers there, so says me and my daughter. Got to say thanks for get rid of my old bed too.
16 avril 2025
Avis spontané
Réponse : Adjustable Bed Factory
Hello Beve,
Thank you for taking the time to leave us 5-stars! We always love hearing about how our team have made a difference to your experience.
We are thrilled to hear that Ian and Dean were so helpful and had the opportunity to demonstrate both their knowledge and professionalism.
It sounds like they have exceeded your expectations when it comes to their customer service, so we will make sure pass on your comments!
If there is anything further we can do to assist you, please don't hesitate to get back in touch.
All the best,
The Adjustable Bed Factory Team.
Defiantly recommended
Fabulous piece of furniture demonstrated by Simon Williams. Great man very kind and helpful Priceless.
16 avril 2025
Avis spontané
Réponse : Adjustable Bed Factory
Hello Shirley,
Thank you for taking the time to leave us your feedback, we really appreciate you sharing your experience with us!
We are so pleased you enjoyed your home demonstration with Simon Williams and that he went out his way to make you feel confident about our products and service.
We pride ourselves on providing excellent service so we are thrilled to know Simon met your expectations.
If there is anything further we can do to assist you, please do get back in touch and we will be more than happy to assist you further!
All the best,
The Adjustable Bed Factory Team.
Gary Metcalfe gave a really friendly…
Gary Metcalfe gave a really friendly service. Extremely well explained. Love the home demonstration.
15 avril 2025
Avis spontané
Réponse : Adjustable Bed Factory
Hello Richard,
Thank you for taking the time to leave us your feedback, we really appreciate you sharing your experience!
We are thrilled to hear that you enjoyed your home demonstration with Gary and that he took the time to explain everything to you thoroughly. Your satisfaction is our priority and it's great to know that Gary met your expectations.
If there is anything further we can do to assist you, please don't hesitate to get back in touch!
All the best,
The Adjustable Bed Factory Team.
Demo of adjustomatic ned
Just had a donstration of adjustomatic bed by your specialist Paul Bond. It was excellent and very informative by a very friendly person.
9 avril 2025
Avis spontané
Réponse : Adjustable Bed Factory
Hello Roger,
Thanks for taking the time to leave us your feedback! We really appreciate it and it helps us to improve our service in the future.
We are thrilled to hear that you enjoyed your home demonstration with our team and that they took the time to explain everything thoroughly to you.
If there is anything further we can do to assist you, please don't hesitate to get back in touch!
All the best,
The Adjustable Bed Factory Team.
Simon/Lawrence were very polite and…
Simon/Lawrence were very polite and helpful when they brought my bed thank you
8 avril 2025
Avis spontané
Réponse : Adjustable Bed Factory
Hello Margaret,
Thank you for taking the time to leave us 5-stars, we really appreciate your feedback!
It's great to hear that Simon and Lawrence were so helpful and polite during their visit with you, we know this makes all the difference when it comes to feeling confident about a product or service.
If there is anything further we can do to assist you, please don't hesitate to get back in touch!
All the best,
The Adjustable Bed Factory Team.
Good demonstration
Good demonstration. Sales person wasnt pushy. Very genuine. Feel its a very good product. At about the price we were looking at. Strongly recommend.
7 avril 2025
Avis spontané
Réponse : Adjustable Bed Factory
Hello Martyn,
Thank you for taking the time to leave us your feedback, it's really important to us and helps us to improve our service in the future!
We are delighted to hear that you enjoyed your home demonstration and felt comfortable with our team. We also really appreciate your recommendation and pleased we had met your expectations when it came to quality and price.
If there is anything further we can do to assist you, please don't hesitate to get back in touch with us!
All the best,
The Adjustable Bed Factory.
Matt H and Simon L arrived when they…
Matt H and Simon L arrived when they said they would, promptly took out the old bed. To my surprised vacuumed the whole area and set up the new bed, after ensuring that we knew how to work the bed.
4 avril 2025
Avis spontané
Réponse : Adjustable Bed Factory
Hello Kate,
Thanks for getting in touch! We really appreciate your feedback.
We are thrilled to hear that our team were so efficient and met your expectations when it came to the service and delivery.
Your satisfaction is our priority, so we are delighted to know that you enjoyed your experience with us.
If there is anything further we can do to assist you, please don't hesitate to get back in touch!
All the best,
The Adjustable Bed Factory Team.
Bed demo
Gary gave an excellent demonstration and explained everything to us. The beds are amazing and really comfortable.
3 avril 2025
Avis spontané
Réponse : Adjustable Bed Factory
Hello Scott,
Thank you for taking the time to leave us your feedback. It really helps us to improve our service going forward.
It's great to know that Gary was so helpful and really took the time to explain everything carefully to you!
We know it makes all the difference when it comes to feeling confident about a product or service.
We will make sure to pass on your kind comments and if there is anything further we can do to assist you, please don't hesitate to get in touch!
All the best,
The Adjustable Bed Factory Team.
Magnificent! Wish I’d done this sooner!!
The whole process was seamless from the demonstration to delivery and I was kept informed.
Stuart and Martin who delivered and set up my bed were hilarious but very professional! I’m so thrilled with my amazing bed and ottoman! Thank you!
14 mars 2025
Avis spontané
Réponse : Adjustable Bed Factory
Hello,
Thank you for leaving us such a wonderful review, we really appreciate your 5-stars!
It's lovely to know our team made you feel comfortable and made your experience smooth from start to finish. We're lucky to have such a friendly delivery team who always strive for excellent customer service, so we are thrilled to know they kept you entertained too!
If there is anything further we can do to assist you, please don't hesitate to get in touch.
All the best,
The Adjustable Bed Factory Team.
adjustable bed
Thanks to Ian and Dean
Arrived on time. Removed the old bed and assembled
the new bed and ran through all the features and gave advice on how to look after to get the best life.
28 mars 2025
Avis spontané
Réponse : Adjustable Bed Factory
Hello Stephen,
Thank you for taking the time to leave us your feedback, it really helps us to improve our service!
It's wonderful to hear that our team were efficient and took the time to explain everything thoroughly to you.
We will make sure to pass on your kind comments and if there is anything further we can do to assist you, please don't hesitate to get in touch!
All the best,
The Adjustable Bed Factory.
Martin & Stuart
Martin & Stuart, on arrival checked out access to room
got down to the job in hand.
Great job, went though all paperwork & demo the working of the bed.
Left area clean & tidy, Great job lads.
24 mars 2025
Avis spontané
Réponse : Adjustable Bed Factory
Hello Mr Hearne,
Thank you for awarding us 5-stars! We really appreciate you taking the time to leave us your feedback.
It's great to hear that our team were so efficient and helpful during their visit with you, we know it makes all the difference when it comes to feeling confident about a product or service.
We will make sure to pass on your kind comments to Martin and Stuart, we know they will be thrilled to hear that they made a difference to you.
If there is anything further we can do to assist you, please don't hesitate to get in touch!
Kind Regards,
The Adjustable Bed Factory Team.
Great assistance from drivers Stuart…
Great assistance from drivers Stuart and Martin- lovely guys who really exceeded expectations, lovely product too- thx to all
12 mars 2025
Avis spontané
Réponse : Adjustable Bed Factory
Hello Ian,
Thanks for taking the time to leave us your feedback. It's really important to us!
It's great to know our team were able to exceed your expectations and took the time to really help and make your experience smooth from start to finish.
If there is anything further we can do to assist you, please don't hesitate to get in touch!
All the best,
The Adjustable Bed Factory Team.
Not received goods yet let down on…
Not received goods yet let down on delivery. Bedroom inoperable.. Update: 12/03/25 Have now cancelled lost our trust. Watch this space we now want a refund. Refund in progress apparently. Responded to this review which is at least good. Refund now complete thank you. Still worried about sales pitch. Going in with hiked up prices. I've upgraded rating for completing refund. We started at 8k for a bed and went down to 2K. Lot of old folk out there who don't understand.
11 mars 2025
Avis spontané
Réponse : Adjustable Bed Factory
Thank you for your review, unfortunately we do not have enough information to be able to locate and account to investigate what has happened.
If you would like to reach out to our customer service department who will be able to assist with your cancellation please do.
Kind Regards
Customer Services
great service and professional workers
The notice before arrival really helped and the workers stewart and mathew were very helpful. they installed the bed within an hour without issue in my room and took our old bed. Also helped with my query about a headboard .very pleased with this service
6 mars 2025
Avis spontané
Réponse : Adjustable Bed Factory
Hello Misbah,
Thank you so much for your wonderful feedback!
We're glad to hear that the advance notice was helpful and that Stewart and Mathew provided such efficient and professional service.
It's fantastic to know they installed your bed smoothly, assisted with your headboard query, and took care of your old bed. Your satisfaction means the world to us, so we are thrilled to know we demonstrated excellent service during our visit with you.
If there is anything further we can do to assist you in the future, please don't hesitate to get in touch!
All the best,
The Adjustable Bed Factory Team.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.