Grosvenor Mobility Avis 

Ordered 2 chairs and got them in good time. No months of waiting.. only 3 weeks. Simon and Nathan delivered them in good order and gave a very comprehensive demonstration on how to operate them. Took our old chairs away. Well done boys. Very pleased with the whole process from first demo and ordering to delivery. Well done Grosvenor!

I had a good experience with Kevin today while demonstrating the mobility bed.

My mum Patricia received a visit from Ryan today from the company,he was friendly and explained everything in a calm and excellent Scottish manner.He explained the product thoroughly and mum was delighted with her chair which is bespoke and measured perfectly for her size ,the demonstration was perfect and we are very happy

Pleasant, helpful salesman who didn’t push too hard. Efficient couple who delivered bed. Bed is comfortable, nice design, and I particularly like the lifted position which makes it easy to fit the sheets - ours is a dual mattress which coul have been difficult to fit.

Our ankles already seem less puffy!

Not knowing where to start, and being online forever, Grosvenor called me and sent Chris to see me. He was here a long time and not pressuring me at all so I felt in control of my decision to buy. Now my honest opinion, very very expensive. So all I can add is, if you have enough money, please go ahead and buy from Grosvenor mobility, and you won’t be disappointed.

I had the worst consumer expereince ever with this Company. They made my chair the wrong size, my seat depth was too long by 2 inches, even though they came out TWICE in 5 months to measure me up!. I first had neck pain using the chair. I tried several different cushions and still had same problem. after 2 years I realised the chair was made wrong. I was injured and on strong medication. When I told Grosvenor. They said it was my comfort prefernce and the chair has been made correctly. I even sent video evidence to the ombudsman showing the chair incorrectly made and they still sided with Grosvenor as I left it too late. I am now left with a chair i can only use in the recliner positon. Do not use this company !! I am reporting the company to trading standards and BBC watchdog.
Do not believe the company's reply. Thier lying!!. No one has inspected the chair for manufacturing faults. They shouldn't be allowed to trade in this industry. I wouldn't be saying this if they had of checked it. Appalling company unfortunately.

My experience was amazing. I was shocked I was able to experience the bed from my own home. Chris was my advisor, and he was brilliant. Excellent communication skills and he was very knowledgeable about not only the bed and it's benefits, but health wise also and how the body works with the bed. He knew exactly what I would and wouldn't like based on just being in my home. Chris had excellent customer service skills I would recommend Grosvenor mobility to anyone even with a person has no health problems, I'd still recommend.

Fantastic service and staff. And the bed is great, so comfy. Would recommend to everyone.

Booked a home visit for an adjustable bed. What a lovely company to deal with. From the pleasant lady on phone booking appointment. She gave me information in a kind precise way - the way I like it! Prompt visit from a nice man Chris who demonstrated how the bed works on a camp size bed. Mattress put on and I could try it out. Along with massage facility. Wow! All my questions were answered. Lots of choice of fabrics in all colours. No pressure to buy. All in all a good experience so far and a bed exclusive for me is in production. My back will be grateful. Will post further when I get my beautiful pink bed.

We had an excellent experience with our sales person Chris Brown, Grosvenor Mobility when arranging a new bed for my mum. He was professional and showed genuine empathy and listened carefully to mum's needs. He explained all the options clearly.

I’m would recommend Grosvenor Mobility. We bought two Riser recliners from them. The demonstrator was very good and explained everything very well. I thought the initial price quoted was very excessive. They did have a two for one offer on and then we managed to get the total price for the two chairs down to what I had expected. The time from placing the order to receiving the chairs was what they promised and the delivery men were clean and polite and did a great job removing the old chairs and all the rubbish before demonstrating the new chairs. I thought it was great service.

Was not told what chair I was actually purchasing i said my spend limit was £2000. At which point the rep
rang.the office and said they could supply one £1295 there.was a half price sale on at the time so i thought.it was a bargain . Couple of days later I rang.the cthe company to ask what chair I had purchased and for photo.of same. This chair caused me more health problems
As what I'd asked for was not what I got.
Expected to be shown what i.was purchasing beforehand. Though this was a trusted company . I actually had to get rid of the chair thereby losing £1500 . Not a very professional experience from a company who advertise your comfort is our.priority.this was early 2026 do not now have exac5 dare as all correspondence binned in digust

From start to finish Darrel demonstrated to me the use of a bed that is made to measure from Grosvenor
As I have trouble moving my legs and I had to employ Carers to help me to get into bed and out of bed all the time,until Darrel explained to me that my bed was way way too high for me and the mattress was far too soft for me. So with a Grosvenor bed it’s hopefully going to be a perfect fit as I am waiting for it being made to measure for me. Oh I’m so excited and looking forward to being in my new bed.Hopefully I will be able to tell you all about my first night in my new bed.
But you can’t go past Grosvenor beds and chairs for they are simply the best for me and I have thought about a new chair but this time a made to measure chair with Darrel Parker helping me every step of the way.

Quick response to initial enquiry, friendly service, speedy delivery.

The gentlemen who came to us today Chris Brown was very friendly, and helpful , he demonstrated everything for us and we were very pleased with his help.
I would highly recommend this person and this company to my friends and family.
Thank you

A man called Chris Brown from Grosvenor mobility came to my Mums house recently to demonstrate a new chair for her. He was very friendly, kind and took into account all her needs to make the new chair comfortable for her. She was put at ease and after a couple of hours of sorting things out she ordered a new chair! We would definitely recommend this company for anybody wanting to purchase a chair or furniture.

Decided it was time for a new riser recliner chair so contacted Grovenor for further information. Chris Brown visited us from the company with his demonstration chair. After demonstration and discussing my needs i was able to place an order . Chris was very pleasant and helpful and ensuring my needs where met. Looking forward to receiving it.

Product and delivery excellent. Simon and Nathan were very helpful and charming. Nothing was too much trouble for them.
Highly recommended

Fantastic guy , Cameron was so helpful and very informative. Felt at ease chatting to us all. No hard sell. Very happy experience

Steve who came out and did the demo was really wonderful, he was very understanding and helpful, the bed was wonderful, really helps with the back and circulation