Grosvenor Mobility Avis 

Cameron arrived on time. The home demonstration was excellent and the price agreed we were very happy with. Cameron was professional and very knowledgeable but also went above and beyond exceeding expectations!

Got what we asked for
Comfortable.

James and simon arrived at arranged time sorted bed with in half an hour . Gave demonstration l, found them professional ans helpful. Bed us great very pleased

There team everyone from the person on the phone to the salesman who came out to show me the chairs and the delivery men and after sales staff are very good explaining things and the chair I brought is well worth the money I would recommend them to anyone

Excellent help and advice from salesman Chris. No pressure. Delivery timescale as estimated. Happy so far with the finished product, quality and appearance as expected. Delivery and setting up new furniture was carefully carried out by Jay and Dee, as was the removal of the items being replaced. Overall very professional service.

Cameron was exceptional in helping us find the right chairs for us both. Very friendly and went out of his way to help us.
Definitely recommend.

My whole experience with grovneror mobility has been amazing. I did ring and spoke to a lovely lady and she managed to get my delivery date in 2 days from ringing. I was kept updated from Simon the delivery guy. With Simon and Kyle were brilliant. Very friendly. Explained everything. They took care of bringing all the bed into my home. They took all the rubbish away with them. Both Simon and Kyle worked well together. They both deserve a medal for all the hard work they do. I am really happy with my new bed. I highly recommend grosvenor mobility. Definitely 5*

Guy came out, spent a long time with my dad putting him at ease and getting his measurements. Delivery was quick and on time. The delivery guy talked slowly to my dad about the controls. Couldn't be happier

Dealing with Grosvenor Mobility was so simple and their sales and delivery staff were polite, helpful and professional. I would certainly recommend Grosvenor for your mobility needs.

Wow 🤩 what an amazing company to deal with from enquiry through to delivery and beyond. I cannot recommend them highly enough. Following enquiry I was visited to have a test of a chair and my measurements taken chose the fabric and clear next steps explained. When the material o chose wasn’t available I was contacted and chose another. On the day of delivery Simon and Kyle came what a pair of lovely lads they installed everything explained everything went through the support details and delivered me the cutest bear and biscuits in a box. They even offered to move the chair that was being returned to the hospital. Absolutely amazing I am a home dialysis patient and this chair is life changing. Thank you 🙏 to all of you for everything I can’t wait to recommend you to my fellow friends who dialyse at home

Great service everyone so helpful and friendly. The product is superb. Would highly recommend Grosvenor Mobility.

Everything i wanted, the men were excellent very friendly and polite also very informative

From the time of the demonstrating of the dual bed to the delivery the service was excellent. The new bed was delivered as promised and our old bed carefully removed.
The electronics were explained to us and we are loving the beds and the comfort for my spinal condition. The massage option is well worth having. Fifteen relaxing minutes before facing the day!

Great service, very patient with my mum when showing her all the different fabrics and textures.

Steve came out to a patient of mine today to assess her for a recliner chair.Absolutely excellent service from him knowledgeable,professional and kind.She has gone ahead with purchasing the chair.Thank you so much Steve you were so patient and thorough!!

Simon and James amazing all clean an tidy work would recommend

Excellent price fixed with a competent salesman who was not pushy. Delivery as per schedule. The fitters were excellent finished in double quick time. Very helpful.
Bed after a couple of nights sleep seems great and my wife is enjoying her daily massage.
Highly recommended.

The demo in our home was great.
The delivery and assembly was quick and the staff were fantastic.
The bed it self is worth every penny and it looks amazing!

Following almost two months of sleeping on the floor after buying a "mobility bed" from Grosvenor Mobility, I have finally received a Section 75 refund of over £5,000 from my credit card provider.
​When I raised issues, the company obtained a report claiming there were no defects. However, my independent counter-report proved completely the opposite: the bed was actually dangerous to use. To target marketing toward people with disabilities and then handle issues this way is unacceptable.
​Important notes for potential buyers:
​Incentivized Reviews: They offer rewards/prizes for leaving Trustpilot reviews, which explains their high rating here. Check independent consumer forums for a more accurate picture.
​Product Quality: The "bespoke" furniture arrived with zero manufacturing labels and, upon inspection, featured a standard mattress rather than anything custom-made.
​Please protect yourselves: get independent advice and ensure you have a family member or friend with you if you have their salespeople visit your home.

Updated following Grosvenor mobility response. My report obtained by Barrdale total writes off the report obtained by Grosvenor.

To clarify for potential customers reading this: My credit card provider legally upheld my Section 75 claim and refunded over £5,000 precisely because my independent counter-report proved the bed was defective and dangerous—directly contradicting your assessment. Section 75 is a statutory legal remedy for breach of contract; the bank reviewed the evidence from both sides and ruled in my favor.
​I also notice that your response completely fails to address the fact that this "bespoke" furniture arrived with zero manufacturing labels and a standard mattress. Your silence on these product quality issues—and your review incentives—speaks volumes.
​I am leaving this review up to ensure other consumers know exactly what to expect.

Kevin Shaw was a pleasure to deal with—honest, straightforward, and no hard selling. The demo was excellent and covered everything clearly, including size, weight, and product details, making it an easy and pleasant experience.