Grosvenor Mobility Avis 

From the demonstration by Mark to the excellent and earlier than expected delivery by Simon and Brooklyn we are very impressed with Grosvenor Mobility. The quality of our chairs is outstanding

We were very impressed firstly at the courtesy of Darrel and also at his knowledge and understanding of my needs. He knew everything I required to help assist me in making my life more comfortable and hopefully to ease my everyday struggles with my mobility. The whole experience was easy and enjoyable, he made me feel very at ease and it was about my needs and not just a sales pitch. Customer care was impeccable. The lady we spoke to on the telephone booking the appointment was very helpful and efficient and also the lady who followed up to make sure our needs had been met. Grosvenor staff it has been a pleasure dealing with you .

Cameron was excellent. He took time to patiently show the product to my mum and made her feel very at ease despite her not being well today. He also took time to reach the best possible deal for mum by working with his colleagues at Grosvenor Mobility.

From the moment I contacted Grosvenor Mobility I was treated with the utmost courtesy. Alex who demonstrated the product in my home and the two delivery drivers who set up my purchase and explained everything were all very helpful and knowledgeable. I am extremely happy with my recliner and would not hesitate to recommend your company.

Delivery very efficient. Team put bed together very quickly. Very polite and helpful.

We recently purchased a bed for my mother from the company. Amazing service rendered by Mr Chris Brown who really helped us. He assisted us in choosing the right product and ensured that we get the best deal.

The staff that came were very polite clean and tidy. Very quick and knew their stuff. We were told a delivery of 4-6 weeks and they came just over 4 so we were delighted with everything from start to finish. Very pleased with our chairs. Would definitely recommend your company Thank you

Service fantastic..men very helpful ..really happy with all what we were shown

From start finnish I was happy with there service, staff and delivery very good.

Previously posted 5*revue for sales team unfortunately after sales experience did not match.
It soon became apparent that the mattresses recommended did not provide the support we required and which we had previously enjoyed with our previous mattress. Despite frequent requests for this to be rectified all that we were told was that we would have to pay £400 per mattress despite having invested £3,000 on the bed. Hence my revised rating for the after sales service.

Happy with the chair. Service was swift and efficient, from first to last. Simon, the gentleman who delivered it was extremely helpful, personable and patient, spending time explaining and making sure we were comfortable with everything. He did not rush us and certainly seemed to go the extra mile.
Would recommend.

The two delivery men were so helpful and cheerful. Shane and Jack were quick and polite and explained what they were doing.
So far my chair is comfortable and good quality. It’s also a lovely colour.
I’m now on day 4 of using my chair and my initial comfort has gone downhill.
The padding in the seat feels as if it’s thinner after I’ve sat in it for a few days. The lumbar support isn’t as good as day 1 and there a strange grinding noise when I recline it. I’m going to phone them in the morning as my back is hurting more.

Excellent service, really pleased with my chair. It's very well made. The people on the phone were very helpful and polite. The delivery staff were very helpful and explained how to use the chair control.

Kevin shaw was very polite and professional in showing me how to use the chair, he took the time to go through all the features.

Good home visit experience with straightforward ordering.
Bed delivery was quick with bed soon installed.
Night time is now bliss !!!

Initially, with a telephone call within hours of my request for a catalogue, I was a bit concerned and thought how desperate they must be. My fears were soon allayed, though.
The following day, a representative of the company came to our house with a demonstration adjustable bed and explained how it could help our medical conditions.
As a result, we ordered a bed and were a little disappointed to find out that we had to wait six weeks for it to be made—but it was well worth the wait. I am getting much better and deeper sleep than I have had for years.
Two very impressive things were the punctuality and skill of the installers—it took them an hour, and all we had to do was make the bed at the end of it. And the other thing has been the follow-up service to make sure everything has been ok for us.
The bed is perfect, the service brilliant, and the staff amazing.

We love the adjustable bed. My husband has difficulty getting out of bed and this is going to make his life so much easier.

Very friendly agent who came and fully measured us for the size of the chairs we needed. Provided all the information we needed. Lots of options for style and material. Delivery staff were very careful, arrived early and gave us a demo of our chairs, ensuring everything was fine before leaving.
1 star down as we had to chase our chairs as they were late, but they then arrived the following day.

The service from the representative to explain everything was very helpful and I decided to buy a new bed.
The delivery men were also helpful and it was erected very quickly.
Difficulty sleeping on the first few nights as I kept falling down the bed but am getting more used to it now.

Simon and James couldn’t have been more helpful. They were careful and efficient and took their time advising me with every advantage of my new bed