Grosvenor Mobility Avis 

Fantastic company from start to finish, very impressed with their service. Cameron the sales guy who came out in the beginning and demonstrated the bed for us, he was fab, very professional. The people on the phone like Jo who answered any queries, the two guys who delivered the bed and showed us how to work the bed and took all the rubbish away.
We wanted the bed moved over and I phoned the next day and that afternoon someone came out and moved it for us! Brilliant local company and would definitely recommend them and would use them again.

We had been looking to replace two very elderly manual recliners for a while and after a lot of enquiries to a variety of companies we decided to approach Grosvenor Chairs. We had seen some chairs we knew would be cheaper from some companies but we now needed made to measure chairs that would suit our varied mobility issues for the present and the future. We have not been disappointed. Following a visit to demonstrate what Grosvenor could offer each of us and to take Individual measurements, we agreed to purchase two riser recliners and the order went in. We were given an estimated date that the chairs would be ready for delivery and that timing was accurate. The two fitters who came out to remove our old chairs and set up and show us how to use the new ones were EXCELLENT. At each stage we have been contacted by the Company to check everything was satisfactory. It has been a smooth, easy process and we are both extremely pleased with the comfort the chairs are giving us. RP

Great experience from start to finish. The consultant was on time and very friendly. I had a list of questions but didn't need to ask them as he explained everything fully. Loads of options we hadn't considered, and completely made to measure. We bought 2 riser recliners and they were delivered ahead of schedule. The delivery was very good, they removed our old chairs and fully explained how the new chairs worked and made sure we could use them properly before they left. We were a little concerned as they were a big outlay for us but the chairs are excellent, well made and very sturdy, so very good value for money. We could feel the difference to our old ones as soon as we started to use them. Only been a week but already couldn't live without them. Heartily recommend

came very quickly after our enquiry
Staff very professionable and knowledgeable
Extremely helpful.
It was delivered in the specified time and were very helpful and instructive

All staff were very helpful and the items were supplied on time

Salesman was honest and attentive to my needs. The delivery men were on time and were efficient and tidy.

On friday 22nd may guy came out measured bedroom for new bed problem was we needed it ASAP as my husband has terminal cancer, guy rang office explained stituation and office said they had one that had been used for a photo shoot as there normaly made to order anyway today thursday 28th may bed is installed guys were great efficient and did the job very well cant praise this company enough thankyou so much to all the staff they have been brillant in very difficult times

The two lads arrived on time They worked very efficrntly together and worked quickly. I am slowly getting used to how to adjust it to suit mei zIt is very comfortable Thanks to all the team

Excellent company to deal with! From the very knowledgeable first visit from Mark, the Customer service help, and the excellent delivery men Simon and James, who dismantled old bed and installed new one giving me full demo and explanation, in record time! Which was so appreciated as being mostly bedbound had to make myself scarce! Will report further when I've road tested bed more as only had 2 days.

Simon and James were very polite and kind. The beds that we ordered were built quickly and they gave us a thorough guide on how the bed works

It started off well, salesman came and had the speech and diagrams to show how great the bed is especially with those with nerve damage. Unfortunately, has not really improved wife’s way of life. The team that delivered the bed Simon and James were polite and very efficient. The reason for the rating comes down to communication from the company and within the company. We requested that delivery could be after 14:00. This is due to my wife’s health and a protected time for her rest. The company booked an 11:00 to 13:00 slot. I then tried to change this and asked for a call back if it was something that could be done. I did not receive any call back and ended up calling them again only to be told it will not be changed. Finally we ordered a bed rail, again to help with my wife’s condition only to discover they did not supply it when the bed arrived. We were then told it will be delivered in 48 hours again I had to phone to chase this. Overall bed looks nice and works well it is the companies communication between customers and the team that needs improvement.

Great service
Really helpful team with a lot of good advice. The bed is really comfortable and very easy to use.

First of all I never thought that I would need mobility items at 56 but I do due to having osteoarthritis in my 30's then on top of that finding out January 2025 that I also have Rheumatoid Arthritis had a few quotes for a rise and recline chair then came across Grosvenor Mobility, read people's reviews, looked up about the company and decided to call and get a quote and demonstrator was able to come out the next day , I had the pleasure of meeting Cameron who was a very pleasant and polite man and they even bring a chair or bed out with them for you to test and for them to take measurements as it's made to fit you and what you want on it bonus .they even discount money for taking your old chair or bed away bonus again, the delivery men who were Simon and James were very polite and took care in getting in my flat and where I wanted it they demonstrated it and made me test it to make sure I was happy with my chair.
Would definitely recommend A++++ , a very good experience from beginning to end and I even received a thankyou gift in a box from them on delivery date.
I am returning back to them next year for my adjustable bed that's a definite.

WELL DONE TO ALL STAFF A FEW I'VE MENTIONED IN MY REVIEW BUT EVEN THE PHONE STAFF WERE VERY POLITE,
THANK YOU SO SO MUCH.

In February this year I bought a Grosvenor Mobility rise and recliner chair. From the first telephone call the staff were very polite and a home demonstration was booked. I received no pressure to buy and the rep Mark was very helpful. I chose a chair that also has heat and massage and use this element 2/3 times a day which definitely helps with my arthritis pain. I have had my chair for nearly three months now and would not be without it. Many thanks to all at Grosvenor and especially to Mark who helped me to choose this chair.

Excrllent service from start to finish. Excellent communication on delivery updates and customer care.

I needed a Rise and Recline chair and the whole experience from a home demonstration, with a good choice of quality fabrics was exceptional. Delivery was great and I am so happy I chose this company. My made to measure chair is perfect, the quality first class and I can now sit in comfort and already have reduced pain in my back. A very professional and helpful company that I will definitely recommend.

Customers with a pacemker should not use the massage unit
This was not made clear at the sales pitch. In my case.

From start of ordering to the installation of the chair everything was excellent. The staff were very professional and helpful. My wife is now getting familiar with the chair and is very happy.

Courteous and friendly.
Quality product. First time I have slept in a bed in two years and is a big improvement. It is an expensive item but I think it will be a good investment.
Only reduced one star as cable and controller awkward to use. Some form of pocket at higher level might be better.

Grosvenor Mobility is the full package. From the first telephone call to the delivery of my chair it was perfect. The whole team work so well. My delivery was efficient. They were friendly and informative. I am overwhelmed with everything about Grosvenor Mobility and would recommend them for their professionalism and great product.