My old address was on a receipt I wanted to submit so called Medicash to ask what to do. Customer Service representative noted my account and claim went through smoothly. The representative was so fr... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Easy Swift system to upload and process claims using the Medicash app . Smooth procedure and fast payment in under one week from upload to payment Fantastic service recommend to all my friend and... Voir plus
L'entreprise a répondu
I have been a member of medicash for over nearly 40yrs and can honestly say I can’t fault them, if you ring with a query staff are always polite and friendly.
L'entreprise a répondu
A very good app with everything needed to make a claim, including copy of benefits table. Easy to complete amd very quick response from Medicash. Many other Perks too! An excellent company.
L'entreprise a répondu
À propos de l'entreprise
- Mutuelle de santé
- aussi dans
- Agence d'assurance
Écrit par l'entreprise
Everyday health cover and health insurance from Medicash; affordable healthcare cash plans and health Insurance for families, individuals and businesses.
Coordonnées de contact
One Derby Square, L2 1AB, Liverpool, Royaume-Uni
- 0800 011 2222
- marketing@medicash.org
- www.medicash.org
4,6
Excellent
7 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Excellent benefits and service.
A very good app with everything needed to make a claim, including copy of benefits table.
Easy to complete amd very quick response from Medicash.
Many other Perks too!
An excellent company.
25 août 2026
Avis spontané
Réponse de Medicash
Hi Susie,
Thank you for your 5* review! It's great to hear that you're enjoying the benefits of your cash plan and our app.
We look forward to processing your next claim.
Kind regards,
Hannah
Réponse de Medicash
Hi Catherine,
Thank you for your 5* review! We're delighted to hear your positive feedback.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Quick efficient processing of claims
Quick efficient processing of claims. The App is great too !!
3 septembre 2026
Avis spontané
Réponse de Medicash
Hi Lorrain,
Thank you for your 5* review! It's great to hear that you're finding our claiming process quick and efficient via our app.
We look forward to processing your next claim.
Kind regards,
Hannah
58 years with Medicash
Been with medicash nearly 60 years and have always had excellent service of them ,no hassle about any claims and always promt payments
22 août 2026
Avis spontané
Réponse de Medicash
Hi John,
Thank you for your 5* review! We're so pleased to hear that you've been with us for such a long time and are finding our claiming process prompt.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Okay
Ok. I couldn’t claim for dental treatment because my dental practice said I needed to pay a 50% deposit. Medicash says the receipt needs to show full payment. They wouldn’t accept two receipts showing 50% each. I have just submitted a claim for my flu jab with Boots. The Medicash app says my receipt must show my address. Since when was a customer’s address printed on their receipt? So I have no idea whether they will pay out for that
27 septembre 2026
Avis spontané
Réponse de Medicash
Hi Elaine,
Thank you for taking the time to leave a review. We're sorry to hear you've been frustrated by your recent claims experience.
Our app is designed to review receipts before a claim is submitted and highlight where key information may be missing. This helps ensure we have the evidence required to assess claims and avoid unnecessary delays wherever possible. We can see that your claim has now been assessed and paid.
Where supporting documentation does not clearly show all the information we need, we may need to request additional evidence before a claim can be approved. Dental claims can only be reimbursed once treatment has been paid for in full. If this is not evident from the documentation submitted, we may need to ask for further confirmation before payment can be made. In cases where payment confirmation is added by hand to a receipt, we may ask for this to be accompanied by the dental practice's stamp or another form of provider verification so that we can validate the claim requirements.
We appreciate that being asked for additional information can be frustrating, especially when you've already provided documentation, and we're sorry if this wasn't communicated as clearly as it could have been.
If you would like to discuss your experience further, please contact our Customer Care team at customercare@medicash.org or 0151 702 0265, and we will be happy to review your concerns.
Thank you for sharing your feedback, which helps us review and improve our processes.
Kind regards,
Hannah
They decline claims needlessly
Up until recently they were approving my chiropractor claims. They’re now declining them all citing that enough evidence has not been provided because the appointment shows “follow up” clearly who ever has been declining is fortunate to not have to visit the chiropractor for the rest of their life, because it’s a follow up for the curvature I have on my spine that will never go away, I have to see my chiropractor every other month to help relieve my back pain, so it’s a FOLLOW UP to help with that.
Absolutely poor when I called them and tried to explain this and they carried on with there was not enough proof, not from my bank statement that shows it’s paying a chiropractor, the screenshots from the website showing my chiropractors qualifications (which they asked for). Imagine doing your research before deciding a claim, couldn’t be Medicash 🙃
26 septembre 2026
Avis spontané
Réponse de Medicash
Hi Charlie,
Thank you for taking the time to leave a review. We're sorry to hear about your experience and understand your frustration.
While we aren't able to discuss the details of individual claims on a public forum, claim assessments are carried out in line with the information and supporting documentation provided at the time of review. Where further evidence is required, this is to ensure claims are assessed fairly and consistently against the terms of the policy.
We appreciate that ongoing treatment for a long-term condition can be challenging, and we're sorry if our requests for additional information were not explained clearly or left you feeling that your circumstances had not been fully considered.
We'd welcome the opportunity to review your concerns further. Please contact our Customer Care team at customercare@medicash.org with your policy details, and we'll be happy to investigate the matter and provide a fuller explanation of the decision made.
Kind regards,
Hannah
Great benefit and pays back for…
Great benefit and pays back for children also. Never had any issue with claiming.
26 septembre 2026
Avis spontané
Réponse de Medicash
Hi Alkis,
Thank you for your 5* review! It's great to hear that you're enjoying the benefits of your cash plan.
We look forward to processing your next claim.
Kind regards,
Hannah
Simplicity/speed of lodging a claim
25 septembre 2026
Avis spontané
Réponse de Medicash
Hi Michael,
Thank you for your 5* review! We're so pleased to hear you're finding our claiming process simple and quick.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Company
App work great, claim procedure too. Overall a great company to deal with.
25 septembre 2026
Avis spontané
Réponse de Medicash
Hi Mark,
Thank you for your 5* review! We're delighted to hear that your positive feedback regarding our claiming process and app.
We look forward to processing your next claim.
Kind regards,
Hannah
The app is easy to use
The app is easy to use. Called medicash for an enquiry and the call handler was very helpful and got everything sorted quickly and easily. Submitting a claim is easy and the payments don’t take long to come through.
24 septembre 2026
Avis spontané
Réponse de Medicash
Hi Connor,
Thank you for your 5* review! We're so pleased to hear that you're finding our app easy to use and our Customer Service team helpful.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
See to use and quicker to submit claims.
24 septembre 2026
Avis spontané
Réponse de Medicash
Hi,
Thank you for your review! We're delighted to hear your positive feedback.
We look forward to processing your next claim.
Kind regards,
Hannah
Réponse de Medicash
Hi David,
Thank you for your 5* review! We're delighted to hear your positive feedback regarding our service.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
I have been a customer of medicash for…
I have been a customer of medicash for 20 years and I have had excellent service from them, excellent customer service. I would recommend this company .
22 septembre 2026
Avis spontané
Réponse de Medicash
Hi Robert,
Thank you for your 5* review! We're so pleased to hear that you've been with us for 20 years and are enjoying the benefits of your cash plan.
We look forward to processing your next claim.
Kind regards,
Hannah
The latest app update raise privacy…
Original review: The latest app update raise privacy concerns as it now insists on accessing location data. There’s no clear justification for this.
Update following response from Medicash: Hi Hannah – thanks for replying to my review. I’m afraid it doesn’t seem to work as you’ve described. Although I can turn off access to my location in my phone settings, as soon as I open the app it demands access again and won’t let me proceed without it. I’m not aware of any justifiable need for the app to access my location data, and I don’t think this is appropriate for user privacy.
22 septembre 2026
Avis spontané
Réponse de Medicash
***Update***
Hi Jonathan,
Thank you for getting back to us. If possible, are you able to send through your policy number or phone model and operating system (e.g. iPhone 16, iOS 26.7) to customercare@medicash.org so our App team can look into this.
Kind regards,
Hannah
_________________________________________
Hi Jonathan,
Thank you for your feedback.
The My Medicash app may request location access to provide a more personalised experience across some benefits, but this is completely optional.
You can choose whether to share your location and update your preferences at any time via Settings > Apps > My Medicash > Location.
Should you need any further assistance, our customer service team are always on hand to assist with any queries. You can contact them on 0151 702 0265.
Kind regards,
Hannah
Straight forward to use and submit claims
Straight forward to use and submit claims. Fast turn around.
21 septembre 2026
Avis spontané
Réponse de Medicash
Hi Gaz,
Thank you for your 5* review! We're so pleased to hear that you're finding our claiming process straightforward.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Usually great but recent bad experience
Usually Medicash is brilliant…easy to submit claims and paid quickly. However I’ve just had a very disappointing experience with a claim submitted for an MRI scan, where, as I was referred by my physio for the scan instead of a doctor as it was needed urgently, it’s gone down under physiotherapy rather than specialist treatments, meaning I was paid less and have now used up my physio allowance for the whole year. An MRI scan is clearly not physiotherapy so I was very disappointed by this decision.
8 septembre 2026
Avis spontané
Réponse de Medicash
Hi Debbie,
Thank you for taking the time to leave a review.
When tests like this are requested by someone other than a GP or Specialist Consultant, we will always look to see whether they can be covered under another relevant benefit category. In this instance, as the test was requested by a physiotherapist, it was considered under the Complementary Therapies benefit.
This is how the plan currently provides cover for these tests but we will pass on your feedback for future consideration.
Kind regards,
Hannah
Always had a great experience
Always had a great experience with. Medicash. Very easy to make claims via the app. Payments are made quickly. The other benefits and discounts are great also. Thanks
19 septembre 2026
Avis spontané
Réponse de Medicash
Hi Amit,
Thank you for your 5* review! We're delighted to hear that you're finding our claiming process easy and are enjoying the benefits of your cash plan.
We look forward to processing your next claim.
Kind regards,
Hannah
Great service..
Realy easy to put in a claim on the app..
If you need to talk : easy to ring up and speak to a real person , who's very helpful..
Fast , efficient , no fuss...
1 septembre 2026
Avis spontané
Réponse de Medicash
Hi Peter,
Thank you for your 5* review! We're so pleased to hear that you're finding our claiming process easy and efficient.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Réponse de Medicash
Hi,
Thank you for your 5* review! We're delighted to hear your positive feedback regarding our claiming process.
We look forward to processing your next claim.
Kind regards,
Hannah
Réponse de Medicash
Hi,
Thank you for your 5* review! We're so pleased to hear your positive feedback.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
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