My old address was on a receipt I wanted to submit so called Medicash to ask what to do. Customer Service representative noted my account and claim went through smoothly. The representative was so fr... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Easy Swift system to upload and process claims using the Medicash app . Smooth procedure and fast payment in under one week from upload to payment Fantastic service recommend to all my friend and... Voir plus
L'entreprise a répondu
I have been a member of medicash for over nearly 40yrs and can honestly say I can’t fault them, if you ring with a query staff are always polite and friendly.
L'entreprise a répondu
A very good app with everything needed to make a claim, including copy of benefits table. Easy to complete amd very quick response from Medicash. Many other Perks too! An excellent company.
L'entreprise a répondu
À propos de l'entreprise
- Mutuelle de santé
- aussi dans
- Agence d'assurance
Écrit par l'entreprise
Everyday health cover and health insurance from Medicash; affordable healthcare cash plans and health Insurance for families, individuals and businesses.
Coordonnées de contact
One Derby Square, L2 1AB, Liverpool, Royaume-Uni
- 0800 011 2222
- marketing@medicash.org
- www.medicash.org
4,6
Excellent
7 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Easy to submit claim via app and money…
Easy to submit claim via app and money paid into my bank account within a few days.
14 août 2026
Avis spontané
Réponse de Medicash
Hi Joanne,
Thank you for your 5* review! We're so pleased to hear that you're finding our claiming process easy via our app.
We look forward to processing your next claim.
Kind regards,
Hannah
Claim annually for dental and optical…
Claim annually for dental and optical consulations. Quick and simple service though the app.
8 août 2026
Avis spontané
Réponse de Medicash
Hi,
Thank you for your 5* review! It's great to hear that you're enjoying the benefits of your cash plan.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
They'll give you a policy if they think you won't claim
I was denied a policy because they said that when I used it a few years ago I used them too much. Note, I didn't abuse the system, I used what I was entitled to, and this they have a problem with. So what they're saying is, buy a policy from us and if you don't use it and we can make a huge profit from you, you can join. If you want to look after your health and we will only make a small profit from you, you're out. Very disappointing but at least there are a lot of competitors out there.
16 septembre 2026
Avis spontané
Réponse de Medicash
Hi Kate,
Thank you for taking the time to leave a review.
We are sorry your initial online application was rejected. I understand you have since been contacted and offered an alternative policy.
Should you need any further assistance, our customer service team are always on hand to assist with any queries. You can contact them on 0151 702 0265 or email us at customercare@medicash.org
Kind regards,
Hannah
Réponse de Medicash
Hi John,
Thank you for your 5* review! We're so pleased to hear your positive feedback.
We look forward to processing your next claim.
Kind regards,
Hannah
Easy process to make claims
Easy process to make claims. Quick decisuons on payment and method of payment ideal
4 août 2026
Avis spontané
Réponse de Medicash
Hi Mike,
Thank you for your 5* review! We're delighted to hear that you're finding our claiming process easy and quick.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
It is very easy and straightforward to…
It is very easy and straightforward to claim online and funds are paid straight into my account.
No paperwork needed. I have been a member for a long time and it is so much easier to claim now than it was in the early days.
Great, efficient service
Thank you
14 août 2026
Avis spontané
Réponse de Medicash
Hi Marg,
Thank you for your 5* review! We're so pleased to hear that you've been with us for a long time and that you're finding our claiming process efficient.
We look forward to processing your next claim.
Kind regards,
Hannah
Surprisingly what I thought was a…
Surprisingly what I thought was a receipt was in fact a dental plan. What appeared to just a plan was accepted as a receipt
12 juin 2026
Avis spontané
Réponse de Medicash
Hi,
Thank you for your review! We're so pleased to hear your positive feedback.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Very easy to make a claim online
Very easy to make a claim online. Prompt payment
18 août 2026
Avis spontané
Réponse de Medicash
Hi Sue,
Thank you for your 5* review! We're so pleased to hear that you're finding our claiming process easy.
We look forward to processing your next claim.
Kind regards,
Hannah
Réponse de Medicash
Hi Bernard,
Thank you for your 5* review! It's great to hear that you're enjoying the benefits of your cash plan.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Receipt process is hard work and over…
Receipt process is hard work and over zealous
14 septembre 2026
Avis spontané
Réponse de Medicash
Hi Paul,
Thank you for your review. I'm sorry to hear of your experience.
We actually have some videos on our website which explain the most common issues customers have when submitting claims and what to do to avoid this. You can find them at www.medicash.org/claims.
Our customer service team are also on hand to assist with any queries. If you would like help understanding what you are and aren’t covered for, or what evidence you need to send in to support a claim, please contact them on 0151 702 0265 or email us at customercare@medicash.org
Kind regards,
Hannah
Excellent easy to use app
Excellent easy to use app - makes claiming a very simple exercise
14 août 2026
Avis spontané
Réponse de Medicash
Hi Joanne,
Thank you for your 5* review! We're so pleased to hear that you're finding our claiming process easy via our app.
We look forward to processing your next claim.
Kind regards,
Hannah
Réponse de Medicash
Hi Yvonne,
Thank you for your 5* review! We're delighted to hear that you're finding our app easy to use.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Very easy system through my employer
Very easy system through my employer. Claims get paid quickly and submitting them is very easy.
10 septembre 2026
Avis spontané
Réponse de Medicash
Hi Bobby,
Thank you for your 5* review! It's great to hear that you're enjoying the benefits of your cash plan.
We look forward to processing your next claim.
Kind regards,
Hannah
Terrible experience
my company stared using Medicash this year, where i'm supposed to claim back excess from private medical insurance. Every time I submit a claim, they decline it, even though I provide all the relevant documents. Last straw was claiming the excess from private medical insurance bill - I followed exactly what the app told me to upload, only then for it to be declined.. so I had to call them back and email them another and completely difference document. I will not be frustrated from chasing my claims, but I will recommend my company to stop using them.
4 septembre 2026
Avis spontané
Réponse de Medicash
Hi,
Thank you for taking the time to leave a review.
I'm sorry to hear of your experience, as the reason for the decline should have been clearly stated in our response.
This page on our website should offer some guidance on making a PMI excess claim: https://www.medicash.org/customer-service/make-a-claim/#pmi
If you still have any questions, our customer service team are always on hand to assist with any queries. If you would like help understanding what evidence you need to send in to support a claim, please contact them on 0151 702 0265 or email us at customercare@medicash.org
Kind regards,
Hannah
Easy to claim
Easy to make a claim by submitting photo. Very user friendly.
9 septembre 2026
Avis spontané
Réponse de Medicash
Hi Steph,
Thank you for your 5* review! We're delighted to hear that you're finding our claiming process easy via our app.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Réponse de Medicash
Hi Timothy,
Thank you for your 5* review! We're so pleased to hear your positive feedback.
We look forward to processing your next claim.
Kind regards,
Hannah
Réponse de Medicash
Hi Dominic,
Thank you for your 5* review! We're so pleased to hear that you're finding our app easy to use.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Excellent app from Medicash
Very easy to submit a claim the app is excellent.
7 septembre 2026
Avis spontané
Réponse de Medicash
Hi Robert,
Thank you for your 5* review! We're so pleased to hear that you're finding our claiming process easy via our app.
We look forward to processing your next claim.
Kind regards,
Hannah
Wanted to make a claim for my partner…
Wanted to make a claim for my partner in the App. Discover Medicash now no longer permit a partners policy to be managed on the same device as the main policyholder - myself.
We are elderly - have only one device. I do all the IT stuff. Q. Is this change fair? The premiums are claimed from a joint account in our names and claims paid directly into the same account.
Had no notification of this change. Spent roughly an hour of my time today trying to find my partners details on my app. Phoned the company - said I could make his claim via the website. This was ok for the first claim but froze on the second claim. So neither claim has gone through . Had to phone again and request a claim form to be posted out. Despite, policyholders being constantly encouraged to use the App. I’m going to cancel my plan after 15 years.
7 septembre 2026
Avis spontané
Réponse de Medicash
Hi,
Thank you for taking the time to leave a review.
I'm sorry to hear of your experience. This is a recent update to our app to ensure any sensitive information contained within it is protected.
Our Customer Care Team would like to look into this further for you, if you could please email customercare@medicash.org with your name and policy number.
Kind regards,
Hannah
So easy to use and claims are cleared…
So easy to use and claims are cleared within days, excellent service.
4 septembre 2026
Avis spontané
Réponse de Medicash
Hi Stephen,
Thank you for your 5* review! It's great to hear that you're finding our claiming process easy.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
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