My old address was on a receipt I wanted to submit so called Medicash to ask what to do. Customer Service representative noted my account and claim went through smoothly. The representative was so fr... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Easy Swift system to upload and process claims using the Medicash app . Smooth procedure and fast payment in under one week from upload to payment Fantastic service recommend to all my friend and... Voir plus
L'entreprise a répondu
I have been a member of medicash for over nearly 40yrs and can honestly say I can’t fault them, if you ring with a query staff are always polite and friendly.
L'entreprise a répondu
A very good app with everything needed to make a claim, including copy of benefits table. Easy to complete amd very quick response from Medicash. Many other Perks too! An excellent company.
L'entreprise a répondu
À propos de l'entreprise
- Mutuelle de santé
- aussi dans
- Agence d'assurance
Écrit par l'entreprise
Everyday health cover and health insurance from Medicash; affordable healthcare cash plans and health Insurance for families, individuals and businesses.
Coordonnées de contact
One Derby Square, L2 1AB, Liverpool, Royaume-Uni
- 0800 011 2222
- marketing@medicash.org
- www.medicash.org
4,6
Excellent
7 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
So easy to make a claim
20 août 2026
Avis spontané
Réponse de Medicash
Hi Richard,
Thank you for your 5* review! We're delighted to hear that you're finding our claiming process easy.
We look forward to processing your next claim.
Kind regards,
Hannah
Réponse de Medicash
Hi Kathleen,
Thank you for your 5* review! We're delighted to hear that you're finding our claiming process quick and efficient.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Quick and simple response
5 août 2026
Avis spontané
Réponse de Medicash
Hi Ruth,
Thank you for your 5* review! We're so pleased to hear your positive feedback.
We look forward to processing your next claim.
Kind regards,
Hannah
Easy to use ,cash back fast ,
19 août 2026
Avis spontané
Réponse de Medicash
Hi Massimiliano,
Thank you for your 5* review! We're so pleased to hear that you're enjoying the benefits of your cash plan.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Has been ok until I was provided with false information
I have been with Medicash for one year and so far it's worked fine. However my benefits restarted on the 1st of August and I hadn't used my optical benefit so I enquired with Medicash around mid July about buying some 2 for 1 glasses at specsavers and splitting the bill across my two benefit years. I was told in writing I could do this. I purchased the glasses on the 31st of July and claimed my £75 and enquired to the original email about how to claim the other £75 this benefit year. I only collected the glasses on the 7th of August. A few emails back and forwards to be told today sorry but I was provided with incorrect information and they won't be able to honour it. More staff training would be beneficial there so don't give out more false information.
18 août 2026
Avis spontané
Réponse de Medicash
Hi Becky,
Thank you for taking the time to leave a review. I'm sorry to hear of your experience.
If possible, are you able to respond to our request for more information so we can look into this further and make improvements for the future?
Alternatively, if you haven't already, you can get in touch with our Customer Care Team on customercare@medicash.org with your full name, policy number and postcode so we can investigate this.
Kind regards,
Hannah
Réponse de Medicash
Hi Kev,
Thank you for your 5* review! We're delighted to hear your positive feedback.
We look forward to processing your next claim.
Kind regards,
Hannah
efficient service
filled out the form sent the receipts were emailed that they had arrived and then the cheque arrived very efficient service thank you
18 juillet 2026
Avis spontané
Réponse de Medicash
Hi Kathryn,
Thank you for your 5* review! It's great to hear that you're finding our claiming process efficient.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Straight questions and easy to use
18 août 2026
Avis spontané
Réponse de Medicash
Hi Ian,
Thank you for your 5* review! We're so pleased to hear that you're finding our claiming process easy.
We look forward to processing your next claim.
Kind regards,
Hannah
Réponse de Medicash
Hi John,
Thank you for your 5* review! We're delighted to hear your positive feedback.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Never had a problem when making a claim…
Never had a problem when making a claim and been a member for years and years
30 juin 2026
Avis spontané
Réponse de Medicash
Hi Cathy,
Thank you for your 5* review! We're so pleased to hear that you've been with us for years and that you're finding our claiming process easy.
We look forward to processing your next claim.
Kind regards,
Hannah
Réponse de Medicash
Hi John,
Thank you for your 5* review! We're so pleased to hear your positive feedback regarding our service.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Service is very simple to use and is…
Service is very simple to use and is speedy with delivery.
18 mai 2026
Avis spontané
Réponse de Medicash
Hi John,
Thank you for your 5* review! It's great to hear that you're enjoying the benefits of your cash plan.
We look forward to processing your next claim.
Kind regards,
Hannah
Great all round service
18 août 2026
Avis spontané
Réponse de Medicash
Hi Ray,
Thank you for your 5* review! We're delighted to hear such positive feedback.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Réponse de Medicash
Hi Paul,
Thank you for your 5* review! We're so pleased to hear your positive feedback.
We look forward to processing your next claim.
Kind regards,
Hannah
Medicash claim
I submitted my claim online using the App and my payment was in my bank within 2 days.
This is an excellent service.
30 juillet 2026
Avis spontané
Réponse de Medicash
Hi Jean,
Thank you for your 5* review! We're delighted to hear your positive feedback regarding our claiming process via our app.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
I have been in Medicash for years!
I have been in Medicash for years, wouldn't be without it, when you've got the app it's just really easy to claim,fill in a few details and take a photo and you're done and if you have to ring up the staff are really nice and helpful and you get told when the payment is going in to your bank, one of the best run companies I think!
21 juillet 2026
Avis spontané
Réponse de Medicash
Hi Pamela,
Thank you for your 5* review! We're so pleased to hear that you're finding our claiming process easy.
We look forward to processing your next claim.
Kind regards,
Hannah
Too complicated
17 août 2026
Avis spontané
Réponse de Medicash
Hi,
Thank you for taking the time to leave a review. I'm sorry to hear of your experience.
If possible, are you able to respond to our request for more information so we can look into this further and make improvements for the future?
Kind regards,
Hannah
Excellent service
Excellent service, very easy to use even for a dinosaur like me, used it for dental, optical and physiotherapy, fast payment received
Very beneficial
Thankyou.
17 août 2026
Avis spontané
Réponse de Medicash
Hi Helen,
Thank you for your 5* review! It's great to hear that you're enjoying the benefits of your cash plan.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Very easy to use App
16 août 2026
Avis spontané
Réponse de Medicash
Hi Alistair,
Thank you for your 5* review! We're so pleased to hear that you're finding our app easy to use.
We look forward to processing your next claim.
Kind regards,
Hannah
Refuse receipts on first submission…
Refuse receipts on first submission even when all the correct details are showing on the receipt. Can only guess they are using rubbish AI to interpret receipts or staff need better training.
1 août 2026
Avis spontané
Réponse de Medicash
Hi Sara,
Thank you for taking the time to leave a review.
I'm sorry to hear of your experience, as the reason for the decline should have been clearly stated in our response.
Our customer service team are always on hand to assist with any queries. If you would like help understanding what you are and aren’t covered for, or what evidence you need to send in to support a claim, please contact them on 0151 702 0265 or email us at customercare@medicash.org
Kind regards,
Hannah
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.