My old address was on a receipt I wanted to submit so called Medicash to ask what to do. Customer Service representative noted my account and claim went through smoothly. The representative was so fr... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Never had any issues with Medicash. Very easy to use the app. Quick & efficient way to make a claim which is always paid within a few days. Professional service & I will continue to use them.
Easy app to use. Staff always helpful and professional. Claims are acknowledged immediately when submitted on the app and are paid quickly. You are updated throughout the claim process
Easy Swift system to upload and process claims using the Medicash app . Smooth procedure and fast payment in under one week from upload to payment Fantastic service recommend to all my friend and... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Mutuelle de santé
- aussi dans
- Agence d'assurance
Écrit par l'entreprise
Everyday health cover and health insurance from Medicash; affordable healthcare cash plans and health Insurance for families, individuals and businesses.
Coordonnées de contact
One Derby Square, L2 1AB, Liverpool, Royaume-Uni
- 0800 011 2222
- marketing@medicash.org
- www.medicash.org
4,6
Excellent
7 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Réponse de Medicash
Hi,
Thank you for your 5* review! It's great to hear that you're finding our claiming process efficient.
We look forward to processing your next claim.
Kind regards,
Hannah
It’s the words used to prompt the next…
It’s the words used to prompt the next navigate I was a bit nervous at first but it is easier once familiar
3 août 2026
Avis spontané
Réponse de Medicash
Hi Chas,
Thank you for your review! We're delighted to hear your positive feedback.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Réponse de Medicash
Hi Daren,
Thank you for your 5* review! We're delighted to hear your positive feedback regarding our claiming service.
We look forward to processing your next claim.
Kind regards,
Hannah
Excellent service
Excellent service !
Straight forward to make a claim and normally paid back into your bank within a week.
Great options for what you can claim money back on , optical, dental, massages and osteopath. Very worth while .
31 juillet 2026
Avis spontané
Réponse de Medicash
Hi Tracey,
Thank you for your 5* review! It's great to hear that you're enjoying the benefits of your cash plan.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
how much faster you are paying out
I am impressed at how much faster you are at paying now, paid within 2 days, previously was couple weeks. Well done, keep it up.
27 juillet 2026
Avis spontané
Réponse de Medicash
Hi Sue,
Thank you for your 5* review! We're delighted to hear your positive feedback regarding our claiming service.
We look forward to processing your next claim.
Kind regards,
Hannah
Always a positive experience
Always a positive experience. Prompt hassle free payment
30 juillet 2026
Avis spontané
Réponse de Medicash
Hi Terence,
Thank you for your 5* review! We're so pleased to hear your positive feedback regarding our claiming service.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Hopeless
Hopeless! Always finding ways to either not pay or delay payments. No longer good value
30 juin 2026
Avis spontané
Réponse de Medicash
Hi,
Thank you for your review. I'm sorry to hear of your experience.
We actually have some videos on our website which explain the most common issues customers have when submitting claims and what to do to avoid this. You can find them at www.medicash.org/claims.
If you still have questions, our customer service team are always on hand to assist. You can contact them on 0151 702 0265 or by email at customercare@medicash.org
Kind regards,
Hannah
Very good customer service and prompt…
Very good customer service and prompt settlement of claims.
10 juillet 2026
Avis spontané
Réponse de Medicash
Hi Gajendra,
Thank you for your 5* review! We're delighted to hear your positive feedback regarding our customer service.
We look forward to processing your next claim.
Kind regards,
Hannah
Every time I have used the app I have…
Every time I have used the app I have never had any problems, and always a quick service
7 juillet 2026
Avis spontané
Réponse de Medicash
Hi Edward,
Thank you for your 5* review! It's great to hear that you're enjoying the benefits of your cash plan via our app.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Réponse de Medicash
Hi Richard,
Thank you for your 5* review! We're delighted to hear your positive feedback regarding our service.
We look forward to processing your next claim.
Kind regards,
Hannah
It is so easy to make a claim online…
It is so easy to make a claim online using the Medicash app. Communication from Medicash is first class and payments directly into my bank so promptly. Thank you👍👍
23 juin 2026
Avis spontané
Réponse de Medicash
Hi Pete,
Thank you for your 5* review! We're so pleased to hear that you're finding our claiming process easy and prompt.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Poor dismal shocking service
Poor dismal shocking service , every interaction as a claimant causes stress. Incapable of dealing with claims without demanding the bizarre information. Invoices templates from hospitals and providers are asked to be changed . Zero empathy and a business that runs like dinosaurs are in charge
30 juillet 2026
Avis spontané
Réponse de Medicash
Hi,
I’m sorry to hear that you’ve had a bad experience and we’d like to look into this further for you.
Please can you respond to our request for more information so we can locate your policy.
Alternatively, please feel free to contact our Customer Care Team via email at customercare@medicash.org with your full name, policy number and address.
Kind regards,
Hannah
Réponse de Medicash
Hi Paul,
Thank you for your 5* review! We're so pleased to hear that you're finding our claiming process easy and quick.
We look forward to processing your next claim.
Kind regards,
Hannah
Really easy to use app
Really easy to use app and always very fast to authorise payments. Have found the app brilliant
29 juillet 2026
Avis spontané
Réponse de Medicash
Hi,
Thank you for your 5* review! We're delighted to hear that you're finding our claiming process easy and fast via our app.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
great help
Medicash is a great help towards treatments, their website is great and it's easy to make a claim, keep up the good work🙂
28 juillet 2026
Avis spontané
Réponse de Medicash
Hi John,
Thank you for your 5* review! It's great to hear that you're enjoying the benefits of your cash plan.
We look forward to processing your next claim.
Kind regards,
Hannah
Can’t believe how easy it was to upload…
Can’t believe how easy it was to upload an invoice - complete a very simple form
And I was paid days later.
Phoned the helpline to understand how it works, and a human answered!
And she was super-helpful.
Delighted with my first experience of Medicash
27 juillet 2026
Avis spontané
Réponse de Medicash
Hi Jenni,
Thank you for your 5* review! We're so pleased to hear that you're finding our claiming process easy.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
I wouldn't recommend this company
I wouldn't recommend this company, I've used others in the past and have had no issues. These guys try everything in their power/small print not to pay out. The effort to fight to get genuine claims paid is not worth the hassle and stress.
27 juillet 2026
Avis spontané
Réponse de Medicash
Hi Kyra,
Thank you for your review. I'm sorry to hear of your experience.
We actually have some videos on our website which explain the most common issues customers have when submitting claims and what to do to avoid this. You can find them at www.medicash.org/claims.
If you still have questions, our customer service team are always on hand to assist. You can contact them on 0151 702 0265 or by email at customercare@medicash.org
Kind regards,
Hannah
The app is super easy and it helps out…
The app is super easy and it helps out with bills! Love it
25 juillet 2026
Avis spontané
Réponse de Medicash
Hi Charlotte,
Thank you for your 5* review! It's great to hear that you're enjoying the benefits of your cash plan.
We look forward to processing your next claim.
Kind regards,
Hannah
Do not use these people
Do not use these people, I have currently submitted a claim for my excess Private Medical Insurance 6 times and everytime they find a reason to turn the claim down.
Moving the goalposts each time. I phoned them and they told me what was wrong with the claim, resubmitted and they have turned it down on something else. In total I have submitted about 6 different documents and they are not happy with any of them and that is all I have. This has been ongoing for approximately a month, I have been out of pocket and it does not appear to be ending anytime soon. Please do not use them, it is bad enough to be unwell, without having this stress on top of it.
25 juillet 2026
Avis spontané
Réponse de Medicash
Hi Dave,
I’m sorry to hear about the issues you've experienced with your PMI excess claim.
So we can raise this with our Customer Care Team, please can you complete the request for more information we've sent you. This will allow us to identify your policy so the team can investigate this for you.
Kind regards
Hannah
Very easy to use app
Very easy to use app, very rare to be asked for extra details, usually is all really simple and straightforward, payments and approvals come quick
24 juillet 2026
Avis spontané
Réponse de Medicash
Hi Juan,
Thank you for your review! We're so pleased to hear that you're finding our app easy to use and our claiming process simple and straightforward.
We look forward to processing your next claim.
Kind regards,
Hannah
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