Toomey Motor Group Avis 

The whole process was smooth. Prices for services are fixed so there are a minimum of financial surprises. Additional services were offered without being pushed. When I had a question the automated system was not designed for, there were people available with whom to discuss it.

I have been a loyal Nissan customer for many years, currently on my fourth vehicle with the brand, but the quality of service at this branch has deteriorated significantly. The front desk staff appear entirely disengaged and unwelcoming. Administrative competence has also slipped, evidenced by incorrect booking dates and exorbitant pricing for minor servicing.
Most frustrating, however, is the lack of transparency. The anti-glare coating on my nine-month-old X-Trail’s infotainment screen has completely degraded. Since I first reported this in March 2026, I have been continuously chasing a resolution, only to be met with shifting excuses. These have ranged from backorder delays to convoluted claims about fleet-wide replacements and faulty replacement batches.
Furthermore, when I brought the car in to address a warning light, the explanation provided was unacceptably vague. I was summarily told it was a "recall," with no specific details offered regarding the actual fault or whether it was a hardware or software issue.
The service advisors exude a clear lack of motivation, and the overall experience has been exceptionally poor. This will absolutely be the last time I entrust my car to this service centre, and my final vehicle from Toomey or Nissan.

Had car serviced today @ MG Southend. 1st class experience from beginning to end with SARAH & all involved in parts team. Would highly recommend.

Ellie Baker is a very good service adviser, she is very very good at her job.
This is my third time of using your service and l prefer her attending to me because of her smile and the way she attends to customers. Kudos to her. My rating of her is 100%. Keep up the good work.

Pedro was very polite and informative.

Despite being busy Olivia took the time to make sure my car was taken proper care of - thank you for going above and beyond on a busy day!

Five star service as always … staff are friendly and helpful and professional, my family have been using this Bodyshop for many years would really recommend them if you have any problems..
Wouldn’t use anyone else … well done to the hard work these guys do 👍🏻

Sarah was extremely helpful with my car service, super friendly and professional, a real asset to the team at toomey motors

Good experience car was ready very quickly
AMBER was excellent and knew what she was taking about.
Thsnk you.

A very pleasant young lady named Olivia dealt with our service administration. She was very helpful and was able to answer all of our questions. We would be very happy to deal with Olivia on subsequent visits.
We were very pleased to receive a video call regarding our car service, explaining the checks that were carried out

After approximately 11 years as a Toomey/Dacia customer, my confidence in both Toomey Dacia Southend and Dacia has been completely destroyed.

My Dacia Duster developed serious issues including warning lights, engine cutting out, a split coolant pipe, failed repair/diagnostic attempts, immobilisation/programming issues, and eventually a turbocharger replacement under Renault/Dacia’s Yellow OTS Special Coverage programme.

The biggest issue is the aftersales repair process. If your vehicle develops a fault and a part is not available, you may be left waiting on the manufacturer supply/back-order process for weeks or months. In my case, the coolant pipe part did not arrive with Toomey until 1 July 2026, despite the issue being diagnosed months earlier. During that time, I was effectively expected to wait while continuing to pay finance and insurance on a vehicle I could not properly use.

When I raised the practical impact of being left without a working vehicle for that length of time, the dismissive response from a member of the service team was, “that’s just how it is.”

This was not the first warning sign. My wife’s Dacia Duster previously needed a replacement USB port, which was diagnosed in August and not repaired until the following February. That left us without Android Auto for months, again due to an unacceptable parts/repair delay.

Communication throughout this latest case has been poor, evasive and inconsistent. Basic questions about my own vehicle required repeated chasing, and some answers only came after formal escalation. I was also charged £174 for fault-code clearing/diagnostics, which did not resolve the issue, and Toomey has refused to refund it.

I would also be cautious about relying too heavily on positive reviews alone. In my experience, after purchasing a vehicle I was encouraged to leave a five-star review on Google and give 10/10 scores on internal surveys. I have since removed my previous five-star Google review, because looking back it was left more as a favour to the salesman than as a reflection of the long-term ownership and aftersales experience.

In my opinion, this is not just about one repair. It raises serious concerns about how customers are treated when parts are unavailable and vehicles are off the road for prolonged periods.

My decade-long relationship with Toomey and Dacia is now over. I will be trading in both of my Dusters and moving to a different brand.

Never again.

Very friendly staff , car nice and tidy and had been washed too that was a bonus

Using Tommeys Hyundai for the first time, I took my car in for an annual service and was greeted by Olivia at the relevant desk.
Olivia was polite and courteous, checked my details and made corrections where errors occurred, updating my profile.
As I waited, Olivia kept me appraised of my car’s service so far and advised me of any concerns, such as replacement rear windscreen wiper smearing during operation.
Once completed, she collected me from the waiting area, escorted me back to the service desk and then confirmed the work carried and the costs.
We completed the transaction and the service experience was very good.
Olivia is a model advisor/ customer service operator and has a good sense of humour with an inter-personal approach.
I would consider using Toomey Hyundai again. 9/10.

Purchased a Vauxhall Frontera EV in April. Whole of infotainment system failed in July. Took it back Toomey as Satnav, hands free phone, radio, car play etc did not work. Apparently a common fault with Frontera. Told me car had been repaired, collected car, fault still the same. Told it could take weeks to repair by technician. Car still at Toomey. They refused to provide hire car whilst mine off road. Now considering rejecting car under consumer rights act. Staff indifferent, company no help & Vauxhall say it’s dealers responsibility. My advice, be careful about buying a Frontera EV. Customer Service from Toomey is very very poor.

This is the first time using Toomey for the first service on my Kona [the dealer i purchased the car having the Hyundai Franchise taken away] and found them them extremely professional and welcoming especially Amber. Would highly recommend Toomey.for all your serviceing needs

Jamie at Hyundai is a 1st class service advisor that has always looked after us to a very high level and always makes us welcome and goes beyond the normal level of service that I have experienced at other dealers. He is a asset to the company and always a pleasure to deal with well done

All good helpful staff on reception and job completed as expected. Car waiting right outside front door for me to pick up. Thanku Jamie

Helpful staff and managed to get the car serviced quickly

Jamie was very helpful. Highly recommended. A satisfied customer.
Enjoyed the free coffee ;)